Customer Service Specialist Jobs in Scarborough, ON

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Collections Specialist

Mississauga, ON
onsite
Temporary
21.00 - 24.00 CAD / Hourly
We are looking for a Collections Specialist to join our team in Mississauga, Ontario on a Contract basis. This role focuses on managing business client accounts, supporting collection activities, and maintaining strong client relationships that encourage timely payment and long-term partnership. The successful candidate will bring a customer-focused approach, sound judgment, and the ability to balance service excellence with effective account follow-up. Responsibilities: • Oversee a portfolio of business accounts, maintaining regular communication to support account health and long-term client satisfaction. • Conduct collection outreach by phone and email, issue account statements, and follow up on outstanding balances in a timely and accurate manner. • Work closely with cash application teams to help resolve payment allocation issues and improve the accuracy of account records. • Coordinate with clients to confirm that account activity aligns with contractual obligations and applicable compliance standards. • Liaise with internal operational teams to address service-related concerns and help deliver a consistent client experience. • Strengthen client relationships through responsive support, proactive communication, and a solutions-oriented approach. • Identify opportunities to improve account engagement, reduce attrition, and support ongoing revenue stability. • Manage competing priorities effectively while maintaining accuracy, consistency, and timely follow-up across all assigned accounts.
2026-10-16T02:18:42Z

Bilingual Customer Service Associate

Markham, ON
onsite
Temporary
26.13 - 30.25 CAD / Hourly
We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office. This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a fast-paced setting, and can balance customer conversations with detailed administrative work. The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support. Responsibilities: • Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support. • Place outbound calls as needed to follow up on account matters, documentation, and service-related questions. • Review and update customer records to ensure personal details and insurance information remain complete and current. • Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency. • Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution. • Record customer interactions thoroughly in the call centre system so account activity is documented clearly. • Use established communication guidelines to address a range of customer topics consistently and effectively. • Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives. • Contribute to individual and team service goals by maintaining quality standards and timely follow-up.
2026-09-23T20:23:49Z

Collections Specialist

Scarborough, ON
onsite
Permanent
60000.00 - 73000.00 CAD / Yearly
Bilingual Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records. Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
2026-10-07T21:34:09Z

Operations Specialist

Woodbridge, ON
onsite
Permanent
80000.00 - 120000.00 CAD / Yearly
We are looking for an Operations Specialist to support the day-to-day flow of inventory, purchasing, logistics, and order execution for a growing product-based business in Woodbridge, Ontario. This position plays a key role in keeping stock levels aligned with demand, coordinating inbound shipments, and ensuring orders are fulfilled accurately across multiple warehouse locations. The successful candidate will also help strengthen operational processes, improve service outcomes, and provide leadership to a team focused on efficient, customer-centred execution. Responsibilities: • Direct inventory planning and replenishment activities across several warehouse sites to maintain product availability and balanced stock levels. • Generate and manage purchase orders using demand patterns, forecasts, and replenishment needs while following up on open orders and incoming shipments. • Coordinate international and domestic freight activity by working with suppliers, forwarders, customs partners, and warehouses to keep goods moving on schedule. • Monitor inbound deliveries and resolve issues involving delays, shortages, damaged freight, or order discrepancies before they affect operations. • Oversee order processing from initial receipt through final delivery, ensuring dealer and customer shipments are completed accurately and on time. • Manage operational support related to returns, warranty matters, product replacements, credits, and complex service escalations. • Review inventory performance to identify surplus, slow-moving stock, and opportunities to improve warehouse flow, freight spending, and fulfilment efficiency. • Strengthen workflows, documentation, and reporting across purchasing, inventory control, logistics, and customer service to reduce manual effort and improve consistency. • Establish and track operational performance measures tied to stock accuracy, shipping performance, freight activity, returns, and service quality. • Lead, coach, and develop an operations and customer service team by setting clear expectations, building accountability, and promoting cross-training.
2026-10-07T19:53:43Z

Accounts Receivable Specialist

Mississauga, ON
onsite
Permanent
70000.00 - 75000.00 CAD / Yearly
We are partnering with a growing organization to find an experienced Accounts Receivable Specialist to join their team. This is a full-cycle AR role with a strong focus on customer interaction, collections, and billing accuracy across both Canadian and U.S. accounts.This position is ideal for a detail-oriented professional who thrives in a high-volume, fast-paced environment and enjoys being in a front-facing, customer-focused role. Key Responsibilities<ul><li>Manage full-cycle accounts receivable for a portfolio of customers across North America</li><li>Generate and issue accurate invoices and monthly account statements</li><li>Process incoming payments (EFT, credit card, cheque) and apply accordingly</li><li>Perform regular account reconciliations and resolve discrepancies</li><li>Monitor aging reports and proactively manage collections to ensure timely payment</li><li>Follow up with customers on outstanding balances and resolve billing inquiries or disputes</li><li>Review and process credit applications</li><li>Support order processing and invoicing</li><li>Collaborate with internal teams (including Sales) to resolve billing or order-related issues</li><li>Support Controller with Month End close</li></ul>
2026-10-14T19:13:49Z

Bilingual Pensions

Brampton, ON
onsite
Permanent
85000.00 - 95000.00 CAD / Yearly
Our client is seeking a Bilingual Pensions, & HR Specialist to support a broad range of employee programs and HR administration activities. This role is ideal for a detail-oriented professional who enjoys balancing program administration, employee support, compliance, and process improvement within a collaborative environment. Key Responsibilities:<ul><li>Administer employee benefit and retirement programs, ensuring accurate enrollment, maintenance, and ongoing support.</li><li>Serve as a primary point of contact for employee inquiries related to benefits, leaves, and related programs.</li><li>Liaise with internal stakeholders and external service providers to ensure effective program delivery and issue resolution.</li><li>Support regulatory reporting, audits, documentation, and compliance activities.</li><li>Review and reconcile program-related invoices and records for accuracy.</li><li>Assist with employee life event administration, including leaves, retirements, and other employment-related changes.</li><li>Coordinate employee communications, program education, and information sessions.</li><li>Manage leave and disability cases, including tracking, communication, and return-to-work support.</li><li>Maintain accurate records, reports, and administrative processes while identifying opportunities for improvement.</li><li>Provide general HR support and assist with additional employee programs as required.</li></ul>
2026-10-14T13:23:42Z

Senior IT Recruiter

Toronto, ON
onsite
Temporary
45.00 - 50.00 CAD / Hourly
Our client is a well-established insurance leader with more than 60 years of history, over 4,300 employees, and a reputation for combining innovation, customer service, and financial stability. They are looking for an experienced Senior IT Recruiter to support hiring initiatives in Toronto, Ontario. This Long-term opportunity is Contract to Hire, suited to a Talent acquisition specialist who can lead end-to-end recruitment for mid- to senior-level technical positions across software engineering, product, data, infrastructure, security, and related teams. This role will be working closely with Canadian Head of IT and HR Leadership team to help them build an IT Delivery Centre based out of Toronto. The role requires strong partnership with business leaders, thoughtful market insight, and a commitment to delivering an efficient and positive candidate experience from sourcing through onboarding. Responsibilities:• Develop targeted recruitment plans to attract talent with experience in technical roles across engineering, product, data, infrastructure, security, and other technology functions.• Partner with hiring managers and HR stakeholders to clarify role expectations, define hiring priorities, and align recruitment activity with business goals.• Source, assess, and interview candidates to evaluate technical capability and overall fit, then present well-matched talent for hiring consideration.• Manage the complete hiring cycle, including job advertising, talent mapping, interview scheduling, debrief coordination, background checks, offer presentation, and negotiation.• Support key talent acquisition priorities by advancing initiatives related to employer brand, diversity and inclusion, and internal career movement.• Use labour market research, competitor intelligence, and compensation trends to recommend effective sourcing approaches and improve hiring outcomes.• Provide guidance on recruitment practices involving immigration considerations and employment-related requirements, working with internal partners and external advisors when needed.• Monitor recruitment workflows to identify process improvements in areas such as pipeline health, sourcing results, interviewer alignment, and selection quality.• Contribute to onboarding coordination and share best practices with team members to strengthen recruiting consistency and effectiveness. Please Note that the regular working hours for this role are: 11:00am - 8:00pm EST. Must be able to work as per PST time zone.
2026-10-23T07:04:33Z

Receptionist

Don Mills, ON
onsite
Temporary
19.00 - 22.00 CAD / Hourly
We are looking for a welcoming and detail-oriented Receptionist to support daily front-desk operations for a non-profit organization in Don Mills, Ontario. This Contract position is ideal for someone who enjoys creating a positive first impression, managing administrative tasks with accuracy, and keeping office communications running smoothly. The successful candidate will provide dependable service to visitors, staff, and callers while helping maintain an organized and efficient office environment. Responsibilities: • Greet visitors and respond to incoming inquiries in a courteous and efficient manner, ensuring a positive experience for everyone entering or contacting the office. • Manage a multi-line phone system by directing calls appropriately, taking clear messages, and handling routine questions efficiently. • Coordinate appointments and maintain calendars to support smooth scheduling across the office. • Prepare, review, and send email communications and basic office correspondence with accuracy and professionalism. • Enter information into internal records and spreadsheets while maintaining strong attention to detail and data accuracy. • Organize and maintain physical and electronic files so documents remain accessible, current, and well structured. • Provide general administrative assistance using Microsoft Word, Excel, and Outlook to support day-to-day office operations.
2026-10-19T18:33:46Z

Senior Paid Social Specialist

Toronto, ON
onsite
Temporary
30.00 - 45.00 CAD / Hourly
We are looking for a Senior Paid Social Specialist to join an advertising team in Toronto, Ontario on a Long-term Contract basis. This position is suited to a paid social expert who can lead campaign execution, optimize performance, and translate data into clear recommendations for clients and internal stakeholders. The successful candidate will bring strong platform knowledge, a commercial mindset, and the ability to support high-quality campaign delivery across multiple paid social channels. Responsibilities: • Lead the setup, launch, and day-to-day management of paid social campaigns across platforms such as Meta, TikTok, Snapchat, Pinterest, LinkedIn, X, and Reddit. • Partner with planning teams to shape campaign approaches that align with client objectives and strengthen overall paid social strategy. • Use audience, historical, and pre-campaign insights to build effective media plans and campaign structures using internal and external tools. • Monitor delivery, pacing, and performance closely, making timely optimizations to keep campaigns on track against KPIs and client expectations. • Analyze campaign results and complex performance data to uncover trends, identify opportunities, and recommend actions that improve outcomes. • Prepare dashboards and recurring or ad hoc reports that clearly communicate campaign health, results, and strategic insights to clients and internal teams. • Collaborate with client partnerships and product stakeholders to support reporting, analytics, and performance storytelling across accounts. • Contribute to advanced measurement initiatives through native platform tools and third-party solutions to connect social results with broader omnichannel performance. • Improve operational consistency by developing scalable processes, templates, and best practices, while maintaining accurate campaign tracking and platform hygiene. • Work with international colleagues and client-facing teams to uphold global standards and strengthen performance-focused client relationships.
2026-10-13T17:58:40Z

Payroll Specialist

Mississauga, ON
onsite
Temporary
40.00 - 46.00 CAD / Hourly
We are looking for an experienced Payroll Specialist to support a client organization in Mississauga, Ontario through a Long-term Contract engagement. This position is suited to someone with strong Ceridian Dayforce expertise who can strengthen payroll system performance, resolve complex issues, and improve the effectiveness of payroll-related processes. The successful candidate will work closely with cross-functional teams to deliver practical solutions that support operational accuracy, compliance, and a better user experience. Location: Mississauga, ON (Pearson Airport area)Work model: 3 days onsite. Responsibilities:• Evaluate the current Dayforce setup to uncover configuration weaknesses, process bottlenecks, and opportunities to improve system performance.• Investigate and resolve functional issues affecting payroll calculations, integrations, workflows, and reporting within the Dayforce environment.• Drive system enhancements and corrective actions that increase reliability, efficiency, and usability across payroll and related functions.• Partner with payroll, HR, and IT stakeholders to gather requirements and convert business needs into sustainable Dayforce solutions.• Review end-to-end workflows across payroll, time tracking, benefits, scheduling, and HR processes to recommend practical improvements.• Coordinate testing activities, confirm results, and maintain clear documentation for updates, fixes, and configuration changes.• Share subject matter guidance and best practices with internal teams to build confidence and long-term capability in managing the system.• Ensure all configuration updates and process improvements remain aligned with compliance obligations and internal policy standards.
2026-10-15T17:23:45Z

Member Solutions Centre

Toronto, ON
onsite
Contract / Temporary to Hire
23.75 - 27.50 CAD / Hourly
We are looking for a service-driven, detail-oriented individual to join our Member Solutions Centre team in Toronto, Ontario in a contract opportunity with potential for a permanent role. In this role, you will support members through a variety of communication channels, resolve inquiries with care and accuracy, and help create a positive experience at every stage of the interaction. This position is ideal for someone who brings strong customer service instincts, financial services awareness, and the ability to balance problem-solving with relationship-building. Responsibilities: • Respond to member questions received by phone and digital channels, providing timely, courteous, and accurate support. • Manage each inquiry from initial contact through resolution, ensuring members receive clear updates and appropriate follow-up. • Record interactions thoroughly in internal systems so information remains current, organized, and accessible. • Handle sensitive or escalated concerns promptly, involving leadership or external partners when additional support is required. • Verify member identity and apply privacy and compliance procedures consistently while maintaining efficient service flow. • Coordinate referrals to branch teams or specialized advisors when a member’s needs are better served through in-person or advanced financial support. • Promote relevant products, services, and current campaigns by identifying opportunities that align with member needs and financial goals. • Contribute to day-to-day operations by supporting scheduling, special assignments, cross-team collaboration, and continuous improvement efforts. • Maintain current knowledge of organizational policies, service offerings, and mandatory training requirements to deliver informed guidance. • Participate in committees or workplace initiatives as needed and assist with additional duties that support the overall success of the team.
2026-10-05T13:28:40Z

Senior Litigation Associate

Toronto, Ontario, Canada, ON
onsite
Permanent
200000.00 - 230000.00 CAD / Yearly
Job Title: Senior Litigation AssociateLocation: Toronto, Ontario / HybridSalary: $200 - $230k Job Type: Full-time, PermanentIndustry: Legal Services / Law Firm Job Summary:Robert Half Canada is seeking an experienced Senior Litigation Associate on behalf of our client in the legal services industry. This role is responsible for managing complex litigation matters, providing strategic legal analysis, and supporting clients through all stages of the litigation process. The ideal candidate brings strong advocacy skills, sound legal judgment, and the ability to manage multiple matters in a deadline-driven environment. Key Responsibilities:<ul><li>Manage a broad range of litigation files from initial assessment through resolution</li><li>Conduct legal research and provide strategic advice on litigation matters</li><li>Draft pleadings, motions, briefs, affidavits, and other legal documents</li><li>Prepare for and attend discoveries, mediations, arbitrations, hearings, and trials</li><li>Represent clients in court and other dispute resolution proceedings, as applicable</li><li>Develop case strategies, assess risk, and provide practical recommendations</li><li>Review evidence, witness statements, and expert materials to support case preparation</li><li>Collaborate with internal and external stakeholders on litigation strategy and file management</li><li>Support business development and client relationship activities as appropriate</li><li>Mentor junior lawyers, clerks, or support staff as applicable</li></ul>
2026-10-05T14:43:42Z

IT Architect, Infrastructure – IT/OT Integration

Georgetown, ON
onsite
Temporary
100.00 - 110.00 CAD / Hourly
We are looking for an experienced IT Architect, Infrastructure – IT/OT Integration to support a wholesale distribution organization in Ontario. This Long-term Contract position is suited to an IT Architect who can bridge enterprise IT and operational technology environments across complex manufacturing operations. The successful candidate will shape resilient infrastructure strategies, strengthen security and connectivity standards, and provide architectural leadership across multiple sites. This is a long term contract role, Remote with occasional travel to Georgetown, Ontario. Responsibilities:<ul><li>Executing intake processes for technical architecture, including requirements gathering, consulting with other specialists, investigation of solutions, and high-level design.</li><li>Build trusted advisor relationships and inﬂuential partnerships with peer architect/SMEs/specialist based on strong technology expertise and leverage them to gather insights concerning on-going/upcoming project initiatives</li><li>Develop high-level solution architecture that may span multiple work streams whilst identifying downstream dependencies, conduct solutions and options analysis, and lead proof of concepts.</li><li>Consult, develop estimates (e.g., time, resources required, cost) for projects and support with planning</li><li>Consult, develop, manage, and maintain architecture standards, reference architectures, and documentation repository</li><li>Conduct architectural reviews and facilitate review meetings; review technical architecture developed by others and ensure alignment to standards; support technical architecture governance processes and meetings</li><li>Maintain technology roadmaps</li><li>Collaborate with architects from other IT functions (e.g., Enterprise, Digital, Security, Applications etc..)</li><li>Conduct research to identify potential solutions, future trends and innovations in technology, and assess applicability to I& S</li><li>Provide subject matter expertise on technical architecture</li></ul>
2026-10-16T12:58:42Z

Receptionist

Concord, ON
onsite
Permanent
55000.00 - 60000.00 CAD / Yearly
We are looking for a detail-oriented and approachable Receptionist to support daily front desk operations in Ontario. This role is ideal for someone who enjoys creating a positive first impression, keeping the reception area organized, and assisting with a range of administrative tasks. The successful candidate will help ensure visitors, employees, and deliveries are handled efficiently while contributing to a smooth and welcoming office environment. Responsibilities: • Welcome visitors and direct them appropriately while providing courteous and attentive service at the front desk. • Respond to incoming questions in person, by phone, and through email, resolving routine matters and forwarding more complex concerns to the right team. • Oversee access to the office by following entry procedures and supporting badge coordination for staff and guests. • Keep the reception and common front office areas tidy, presentable, and ready for daily business activities. • Arrange meeting room bookings, support parking coordination, and help manage visitor logistics throughout the day. • Sort incoming mail, prepare outgoing packages, and coordinate courier pickups and deliveries. • Track office supply levels, place replenishment requests when needed, and help maintain orderly storage of materials. • Provide administrative assistance through data entry, document filing, and record organization to support office efficiency.
2026-10-20T13:58:45Z

Technical Product Owner

Mississauga, ON
onsite
Temporary
64.00 - 70.00 CAD / Hourly
We are looking for a Technical Product Owner to lead the direction and delivery of digital content and commerce capabilities in Mississauga, Ontario. This Long-term Contract opportunity is suited to someone who can translate business priorities into a well-managed product backlog, guide cross-functional teams, and keep work moving from concept to release. The successful candidate will bring strong product judgment, technical fluency, and the ability to balance stakeholder needs while improving content operations and customer-facing ecommerce experiences. Responsibilities: • Lead and manage the full product backlog for content platform capabilities, including templates, reusable components, content structures, publishing processes, and digital commerce experiences such as campaign pages and promotional destinations. • Set priorities for upcoming work by aligning backlog decisions with ecommerce objectives, business value, delivery readiness, and roadmap commitments. • Convert business needs into clear user stories, detailed acceptance criteria, and properly scoped development items so teams can execute efficiently. • Serve as the primary owner for daily product decisions within the assigned platform domain, resolving issues quickly and maintaining progress across active initiatives. • Work closely with developers, designers, marketers, merchandisers, and operational partners to coordinate dependencies, remove blockers, and keep stakeholders aligned on timelines and outcomes. • Act as the internal subject matter expert for the Magnolia platform, providing direction on content modelling, template design, component usage, and scalable publishing practices. • Partner with other Product Owners on shared features and integrations to ensure connected delivery across the broader ecommerce environment while maintaining clear ownership boundaries. • Facilitate agile ceremonies, product reviews, and demonstrations to support transparency, accountability, and steady delivery momentum. • Track platform effectiveness, content delivery speed, engagement trends, and conversion signals, then use findings to refine priorities and improve user experience outcomes.
2026-10-19T13:38:43Z

ERP Image Migration Clerk

Mississauga, ON
onsite
Temporary
20.00 - 25.00 CAD / Hourly
We are looking for an ERP Image Migration Clerk to support a Contract assignment in Mississauga, Ontario. In this role, you will help maintain accurate product records by organizing, reviewing, and updating image data within enterprise systems. This opportunity is well suited to someone who is detail-oriented, comfortable working with structured data, and able to manage quality checks in a fast-paced environment. Responsibilities: • Move product images into the current ERP environment and ensure each file is linked to the appropriate inventory record. • Match visual assets to the correct stock lines and item entries with a high degree of accuracy. • Check uploaded images carefully to confirm they correspond to the right parts and meet established data standards. • Compare completed records with source information to identify discrepancies and correct issues promptly. • Apply quality assurance procedures throughout the process to reduce errors and maintain data integrity. • Use a provided spreadsheet to identify priority items and focus efforts on higher-value inventory first. • Coordinate with colleagues to keep work on schedule and support consistent migration results. • Document issues, exceptions, and progress updates to help maintain visibility across the project team.
2026-10-16T02:18:42Z

16 results for Customer Service Specialist in Scarborough, ON