19 results for Systems Administrator in Port Credit, ON

Data Security Analyst

Toronto, ON
onsite
Contract / Temporary
60.00 - 70.00 CAD / Hourly
We are looking for a Cybersecurity Analyst to support a machinery manufacturing organization in Scarborough, Ontario. The ideal Cybersecurity Analyst will have experience to protect our clint's computer systems, networks, and data from cyber threats. The ideal candidate will monitor security systems, identify vulnerabilities, respond to incidents, and implement security measures to safeguard sensitive information. This is a 6 month contract, 3 days in office in Scarborough, Ontario. Key Responsibilities Monitor networks and systems for security breaches or suspicious activity Investigate and respond to cybersecurity incidents in a timely manner Conduct vulnerability assessments Analyze security logs and alerts from SIEM tools Implement and maintain security controls, policies, and procedures Perform risk assessments and recommend mitigation strategies Stay up to date with emerging threats, vulnerabilities, and technologies Collaborate with IT teams to ensure secure system configurations Assist with compliance efforts (e.g., ISO 27001, NIST, GDPR, HIPAA) Provide security awareness training to employees Coordinate prevention services (e.g. penetration testing) with security partners
2026-05-08T13:43:43Z

Senior Database Administrator

Mississauga, ON
onsite
Permanent
95000.00 - 115000.00 CAD / Yearly
We are looking for an experienced Senior Database Administrator to support an organization in Mississauga, Ontario. This position is suited to a senior technical specialist who can strengthen database reliability, guide architectural decisions, and improve performance across enterprise environments. The role works closely with delivery teams and business partners to ensure database solutions are scalable, secure, and aligned with operational priorities. Responsibilities:• Establish and oversee database performance and capacity strategies, including standards that support long-term stability and growth.• Partner with project managers, developers, and business analysts to deliver database components for concurrent business and technology initiatives.• Investigate and resolve production database issues, including performance concerns linked to application code and data processing.• Create detailed testing approaches and maintain reusable scripts to validate database changes before release.• Review requested changes, assess downstream impact, and provide informed estimates for effort, timelines, and implementation considerations.• Develop and maintain automation and support scripts using Perl, shell scripting, and PL/SQL for monitoring, maintenance, and operational support.• Design and implement database architecture across development, test, and production environments to ensure consistency and resiliency.• Participate in an after-hours support rotation to address urgent database incidents and maintain service continuity.
2026-04-29T20:38:44Z

Sr. Financial Analyst

Toronto, ON
onsite
Permanent
90000.00 - 98000.00 CAD / Yearly
We are looking for an experienced Sr. Financial Analyst to support financial planning and reporting activities for a growing organization in Toronto, Ontario. In this role, you will help guide budgeting cycles, deliver forward-looking forecasts, and provide analysis that supports informed business decisions. You will also contribute to the accuracy of monthly results by overseeing key close activities and maintaining reliable financial records. Responsibilities: • Lead the preparation and coordination of annual budgets and periodic reforecasts across business areas. • Analyze financial results against plans and prior periods, identifying key drivers and explaining material variances. • Support month-end activities by preparing reconciliations, reviewing entries, and helping ensure timely and accurate close processes. • Maintain the integrity of general ledger information through regular review and correction of account activity where needed. • Produce clear and accurate financial reports for leadership, translating data into meaningful business insights. • Develop ad hoc analyses and reporting to address operational and strategic questions from stakeholders. • Work with business systems and reporting tools to gather data, improve reporting efficiency, and strengthen financial visibility.
2026-05-11T16:23:47Z

BI & Data Analyst

Vaughan, ON
onsite
Permanent
80000.00 - 120000.00 CAD / Yearly
We are looking for a BI & Data Analyst to join a growing engineering organization in Vaughan, Ontario. In this permanent role, you will turn complex operational and financial data into meaningful insights that support business decisions across the company. The position is ideal for someone who combines strong technical expertise in modern data platforms with the ability to partner closely with stakeholders and improve reporting quality at scale. Responsibilities:• Design and maintain business intelligence solutions that deliver accurate reporting, interactive dashboards, and actionable analysis for finance and operations teams.• Build and optimize data models using dimensional design principles to bring together information from Dynamics 365 and other business systems.• Develop advanced Power BI reporting assets, including high-performing measures and visualizations that support executive and departmental decision-making.• Manage data architecture within Microsoft Fabric and Azure Data Lake to support scalable storage, transformation, and analytics workflows.• Establish and uphold data governance practices by improving data quality, defining standards, and addressing legacy data issues across key datasets.• Translate business needs into technical specifications by working with stakeholders to understand reporting objectives, process requirements, and analytical priorities.• Lead data conversion and integration activities required to support major system implementation and go-live milestones.• Explore and apply AI-enabled capabilities within the reporting environment to enhance insight generation and user experience.
2026-04-27T15:14:02Z

Network Administrator

North York, ON
onsite
Permanent
90000.00 - 120000.00 CAD / Yearly
We are looking for a Network Administrator to support and maintain reliable network operations in North York, Ontario. This role focuses on ensuring secure connectivity across enterprise environments, resolving performance issues, and helping keep network infrastructure stable and well documented. The successful candidate will work with routing, firewalls, and wide area connectivity while contributing to controlled network changes and ongoing operational improvements. Responsibilities:• Administer and support enterprise network infrastructure, including routing, switching, firewall technologies, and wide area connectivity.• Investigate and resolve complex network outages, latency concerns, and connectivity problems to maintain dependable service.• Implement network modifications in production environments by following established change management practices and minimizing operational risk.• Monitor network performance and apply traffic prioritization and bandwidth management techniques to improve availability and efficiency.• Maintain accurate technical records, diagrams, and operational documentation to support supportability and knowledge sharing.• Collaborate with internal teams to address incidents, service requests, and recurring infrastructure issues in a timely manner.• Support cloud-delivered networking and security platforms, including firewall and software-defined wide area solutions where applicable.• Contribute to network security operations by assisting with access controls, traffic inspection, and protective measures across the environment.
2026-04-22T20:59:01Z

Fund Accounting Manager

Toronto, ON
onsite
Permanent
105000.00 - 125000.00 CAD / Yearly
We are looking for a Fund Accounting Manager to support the financial oversight and reporting of investment funds in Toronto, Ontario. This position plays an important role in reviewing fund valuations, coordinating with external service providers, and ensuring accurate financial records and reporting. The successful candidate will bring strong fund accounting knowledge, sound judgment, and the ability to manage deadlines in a regulated financial environment. Responsibilities:• Examine monthly net asset value calculations and valuation packages prepared by the external fund administrator to confirm accuracy and completeness.• Partner with the Assistant Controller to finalize and deliver periodic reporting for each fund within established timelines.• Liaise with the outsourced administrator to investigate and resolve accounting or reporting variances before information is released.• Track fund-related expenses and assess cost recovery activity to support effective financial oversight.• Coordinate annual fund audits by working closely with external vendors and auditors to provide required documentation and responses.• Oversee trust accounting activities performed by the fund administrator, including the control and reconciliation of fund bank accounts.• Prepare and post journal entries and process fund invoice payments with attention to accuracy and proper authorization.• Support the preparation of financial statements and related schedules for investment products and fund entities.
2026-05-20T14:33:41Z

Financial Analyst - IT

Toronto, ON
onsite
Contract / Temporary
35.00 - 38.00 CAD / Hourly
We are looking for an experienced Financial Analyst - IT to support project-related financial operations for a construction and contractor environment in Toronto, Ontario. This Long-term Contract position will play a key role in coordinating purchasing, payment processing, capital spending oversight, and financial documentation for IT initiatives. The successful candidate will work across project teams, finance partners, vendors, and contractors to help maintain accurate records, timely reporting, and compliance with established controls. Responsibilities: • Coordinate financial administration for IT projects, including purchase requests, purchase orders, invoice review, and expense submissions. • Monitor capital expenditures and project spending to help ensure budgets, approvals, and supporting documentation remain accurate and up to date. • Prepare and reconcile capital approval records, cost tracking reports, and other financial summaries for project stakeholders. • Partner with Finance, Procurement, Accounts Payable, and IT teams to resolve discrepancies, support reporting needs, and maintain smooth financial workflows. • Administer contractor timesheets and related project cost records to support timely processing and accurate allocation of expenses. • Assist with budget planning, forecasting, and ad hoc financial analysis for ongoing and upcoming IT initiatives. • Maintain organized project financial files and audit-ready documentation in line with company policies and governance standards. • Support vendor and contractor payment activities by verifying financial details, following up on outstanding items, and helping improve process efficiency where needed.
2026-05-20T21:09:11Z

Help Desk Analyst II

Toronto, ON
onsite
Contract / Temporary
20.00 - 23.00 CAD / Hourly
We are looking for an experienced Help Desk Analyst II to support a busy healthcare environment in Toronto, Ontario. This Long-term Contract opportunity is well suited to a technically strong, detail-oriented candidate who communicates clearly, delivers responsive end-user support, and adapts to changing operational needs. The successful candidate will provide hands-on assistance across multiple sites, helping staff maintain reliable access to devices, systems, and workplace technology. Responsibilities: • Provide second-level technical support for hardware, software, and access-related issues affecting end users in a healthcare setting. • Deliver deskside and service desk assistance for Windows-based workstations, mobile devices, and peripheral equipment, ensuring timely issue resolution. • Support the rollout of Windows 11 devices, including workstation setup, user data backup, profile transfer, and deployment coordination. • Travel between Toronto-area hospital and satellite locations to install, replace, and troubleshoot PCs and related equipment. • Use Active Directory and Microsoft tools to manage user accounts, permissions, and common desktop support requests. • Troubleshoot issues involving Mac computers, Citrix environments, Cisco-connected devices, and standard office technology. • Document incidents, resolutions, and deployment activities accurately while maintaining strong service standards and communication with users. • Work a regular Monday to Friday schedule with flexibility for occasional overtime or adjusted start times when operational needs require it.
2026-05-21T14:33:45Z

Sr. Compensation Analyst

Richmond Hill, ON
onsite
Permanent
75000.00 - 95000.00 CAD / Yearly
Reporting to the Vice President, Finance, this position provides support to our internal Associates and the Finance and People & Culture departments. $75,000 - $95,000 Base Salary + Discretionary Bonus 3 days on-site Open office culture & collaborative work environment Will pay for CPA dues and get mentorship from VP of finance who is also a CPA Position Functions: Prepare and post payroll-related journal entries, including wages, commissions, benefits, and statutory deductionsPerform regular account reconciliations related to payroll, commissions, benefits, and accrual accounts (bi-weekly, monthly, and year-end)Reconcile payroll registers to the general ledger and investigate and resolve variancesProcess and calculate monthly commissions for Sales Associates and third-party Agents, including reconciliation to supporting schedulesPerform bi-weekly, monthly, and annual payroll reconciliations, including year-end payroll activitiesPrepare, analyze, and reconcile statutory remittances and related accounts (EHT, WSIB, etc.)Compute wages and deductions, review for accuracy, and ensure proper accounting treatment in financial recordsMaintain detailed reconciliation schedules and supporting documentation for audits and internal reviewIdentify discrepancies, recommend process improvements, and communicate findings clearly and professionallyPerform other accounting and finance-related duties as assigned by management Minimum Qualifications: Minimum 3–5 years of experience in payroll accounting, general ledger accounting, or a similar finance roleStrong experience with journal entries, account reconciliations, and payroll-related accountingSolid understanding of full-cycle payroll and its impact on financial statementsStrong knowledge of payroll and accounting systemsAdvanced proficiency in Microsoft Excel, including VLOOKUPs, HLOOKUPs, pivot tables, and formulasHigh attention to detail with strong analytical and problem-solving skills
2026-04-27T21:44:08Z

Accounting Analyst

Mississauga, ON
onsite
Permanent
95000.00 - 105000.00 CAD / Yearly
Are you an experienced financial professional looking to make a high-impact contribution in a leading, global manufacturing environment? Our client is seeking a Senior Financial Analyst who will play a vital role in financial planning and analysis, partnering with business leaders to support strategic decision-making. Key Responsibilities:<ul><li>Lead financial analysis, forecasting, budgeting, and reporting processes to drive business results.</li><li>Conduct variance analysis, identify trends, and provide actionable insights to management.</li><li>Collaborate cross-functionally with operations, sales, and supply chain to support business objectives.</li><li>Develop and maintain complex financial models to evaluate projects, initiatives, and investments.</li><li>Prepare monthly, quarterly, and annual financial reports and presentations for senior leadership.</li><li>Ensure compliance with internal controls and company policies.</li><li>Support continuous improvement initiatives to enhance efficiency within financial processes.</li></ul>
2026-05-19T20:14:13Z

Help Desk/Desktop Support Analyst

Toronto, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Robert Half is supporting the search for a Help Desk / Desktop Support Analyst on behalf of a confidential organization. This opportunity is ideal for a technology professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and helping maintain a reliable and efficient IT environment.The Help Desk / Desktop Support Analyst will be responsible for delivering day-to-day technical assistance to employees, resolving hardware and software issues, and supporting workplace technology across the organization. Key Responsibilities<ul><li>Provide first-line and second-line technical support for desktops, laptops, mobile devices, printers, and related hardware</li><li>Respond to and resolve help desk tickets in a timely and professional manner</li><li>Troubleshoot issues related to operating systems, standard business applications, user accounts, and access permissions</li><li>Set up, configure, deploy, and maintain end-user devices and peripherals</li><li>Support onboarding and offboarding activities, including account setup, equipment provisioning, and system access</li><li>Assist with troubleshooting network connectivity, remote access, and VPN-related issues</li><li>Maintain accurate documentation of technical issues, resolutions, inventory, and support procedures</li><li>Escalate complex issues when needed and collaborate with other IT team members to ensure timely resolution</li><li>Contribute to continuous improvement of support processes and user experience</li><li>Provide clear and approachable communication to users with varying levels of technical knowledge</li></ul>
2026-05-14T17:29:03Z

Sr. Financial Analyst

Toronto, ON
onsite
Permanent
95000.00 - 110000.00 CAD / Yearly
We are looking for a Sr. Financial Analyst to support financial planning, reporting, and business decision-making in Toronto, Ontario. This position will play an important role in analyzing performance trends, preparing meaningful financial insights, and helping leadership evaluate operational results. The successful candidate will work across systems and data sources to deliver accurate reporting, strengthen budgeting activities, and respond to evolving business needs. Responsibilities:• Analyze financial and operational data to identify trends, risks, and opportunities that support informed business decisions.• Prepare recurring and ad hoc reports for leadership by combining information from multiple business systems and reporting tools.• Contribute to budgeting, forecasting, and planning activities by validating assumptions and monitoring performance against targets.• Review financial results regularly and provide clear explanations for variances, key drivers, and emerging issues.• Use data mining techniques to interpret large datasets and turn complex information into practical recommendations.• Maintain and enhance reporting outputs using tools such as Crystal Reports, CRM platforms, and related business applications.• Partner with cross-functional teams to improve reporting accuracy, streamline analysis processes, and support ongoing business requirements.• Document analytical processes, reporting logic, and key findings in shared knowledge platforms such as Confluence.05050-0013428972
2026-05-19T17:18:43Z

Privacy Analyst

Hamilton, ON
onsite
Permanent
65000.00 - 90000.00 CAD / Yearly
We are looking for a Privacy Analyst to strengthen privacy, data governance, and responsible technology practices within our IT environment in Hamilton, Ontario. This position is suited to a hands-on, detail-oriented individual who can turn legislative and policy requirements into practical technical processes while working closely with colleagues across the institution. The role supports privacy compliance, evaluates emerging technologies such as AI, and contributes to broader governance and security initiatives within the Education sector. Responsibilities: • Advance the day-to-day delivery of the institution’s privacy program by helping establish effective procedures, controls, and documentation. • Prepare and maintain records related to personal information processing, and complete privacy impact reviews for new or changing technologies. • Assess third-party services and technology vendors to identify privacy implications and coordinate with IT on associated security considerations. • Monitor adherence to applicable Canadian privacy legislation and support actions that keep practices aligned with regulatory expectations. • Deliver guidance and awareness activities that help staff understand privacy obligations and apply sound information-handling practices. • Evaluate artificial intelligence solutions for academic and operational use, with a focus on ethical implementation, transparency, and data protection. • Work with internal stakeholders to identify privacy, safety, and security risks tied to AI-enabled tools and recommend appropriate safeguards. • Contribute to data governance, information lifecycle planning, and system-related initiatives that improve institutional oversight of data. • Support the response to privacy incidents by documenting findings, assisting with breach management, and helping strengthen preventive controls. • Participate as an active member of the IT team and relevant committees, contributing to operational priorities, technology reviews, and cross-functional projects as needed.
2026-05-13T13:18:52Z

Workday Payroll Manager

Toronto, ON
onsite
Contract / Temporary
38.00 - 45.00 CAD / Hourly
We are looking for a Senior Payroll Admin / Payroll Manager Workday to support a Financial Services organization in Toronto, Ontario. This Contract opportunity is ideal for a detail-oriented payroll specialist who can assess end-to-end payroll processes, identify inconsistencies, and help strengthen accuracy and compliance within a Workday environment. The successful candidate will bring strong analytical skills, practical payroll knowledge, and the confidence to investigate issues and guide discussions with stakeholders. Workday experience is required for this role.6-mon contract with 3 days on-site in downtown Toronto. Responsibilities:• Review payroll workflows in Workday to evaluate how transactions, codes, and related data are being processed across the full cycle.• Perform detailed audits of payroll records, calculations, and system outputs to detect discrepancies and confirm data accuracy.• Investigate payroll issues by tracing root causes, validating findings, and recommending corrective actions.• Lead working sessions with internal stakeholders to clarify payroll concerns, resolve exceptions, and support informed decision-making.• Compare system data, earnings and deduction codes, and related payroll elements to ensure alignment with established requirements.• Support implementation and review activities by confirming that payroll processes are functioning as intended and highlighting areas that require adjustment.• Document observations, audit results, and process gaps in a clear manner to support follow-up actions and ongoing improvements.• Provide day-to-day payroll expertise within the Workday environment while helping maintain efficient and reliable payroll operations.
2026-05-06T19:59:04Z

Senior Fund Accountant

Toronto, ON
onsite
Contract / Temporary
42.75 - 52.30 CAD / Hourly
Senior Fund Accountant We are seeking a high-performing professional to join our client’s dynamic and expanding Finance team as a Senior Fund Accountant. This individual will play a key role in supporting the growth of our platform and delivering best-in-class service to investors and internal stakeholders across our global operations. Contract length: 6 mon. with immediate start and possible extension.Location: 2-3 days in downtown Toronto, ON. Key Responsibilities:<ul><li>Prepare and review quarterly financial statements, net asset value (NAV) calculations, and investor reporting across a variety of entities, including royalty funds, master-feeder structures, SPVs, and general partner entities.</li><li>Oversee capital transactions such as capital calls, distributions, rebalancing, carried interest allocations, and management fee calculations; collaborate closely with fund administrators and investor relations to support financial reporting and investor communications in accordance with IFRS.</li><li>Maintain fund accounting records, including journal entries, reconciliations, and valuation support for investment portfolios; ensure accurate books and records for various vehicles such as parallel funds and separately managed accounts; assist with investment closings, including funding coordination and KYC documentation.</li><li>Lead coordination of audits, including preparation of financial statements and collaboration with external auditors; partner with tax advisors to ensure compliance with relevant regulatory filings (e.g., FATCA/CRS, indirect taxes, and jurisdictional tax requirements across Canada, the U.S., and Ireland).</li><li>Support internal control processes, including valuation assessments, classification reviews, and regulatory compliance initiatives.</li><li>Collaborate with legal, operations, and business teams on new fund launches and capital-raising initiatives; contribute to process improvements, including automation and scalability of accounting systems and workflows.</li><li>Act as a key point of contact for both internal teams and external stakeholders; respond to ad hoc reporting requests and contribute to special projects as needed.</li><li>Undertake additional responsibilities as assigned.</li></ul>
2026-05-19T13:18:45Z

Accounts Payable Specialist

Toronto, ON
onsite
Contract / Temporary
23.75 - 27.50 CAD / Hourly
We are looking for an Accounts Payable Specialist to join a senior care organization in Toronto, Ontario on a Long-term Contract basis. This position is well suited to someone who can bring order to a high-volume backlog, strengthen invoice processing accuracy, and keep payment activity moving efficiently. The successful candidate will work across finance, operations, and vendor contacts to resolve outstanding items while maintaining strong financial controls. Experience with Yardi and a background in senior living, healthcare, or property-related environments will be highly valued. Responsibilities: • Manage a large queue of outstanding invoices by reviewing documentation, entering records in Yardi, and advancing items through the payment cycle with accuracy and urgency. • Investigate billing issues by identifying missing approvals, correcting discrepancies, and reconciling vendor statements to clear aged payables. • Verify invoice details against purchase orders, service agreements, and receiving records to confirm that charges are valid and properly supported. • Partner with site administrators, operational teams, and suppliers to gather coding information, obtain approvals, and resolve incomplete submissions. • Assign costs to the appropriate entity, department, and general ledger accounts to support accurate financial reporting. • Assist with scheduled and urgent disbursements, including cheque processing and other payment activities required to meet timelines. • Contribute to month-end activities by ensuring accounts payable entries are recorded promptly and outstanding transactions are addressed. • Identify recurring issues that contribute to invoice delays and suggest practical improvements to strengthen workflow efficiency and control. • Follow internal policies, audit standards, and financial control procedures to maintain compliance throughout the accounts payable process.
2026-05-14T14:34:11Z

Payroll Manager

Brampton, ON
onsite
Permanent
120000.00 - 130000.00 CAD / Yearly
Our client is seeking an experienced Payroll Manager to oversee and lead a high-performing, payroll team. This role will be responsible for ensuring accurate and compliant end-to-end payroll processing across multiple provinces, while providing leadership, mentorship, and strategic direction to a small team. This is a hands-on leadership role ideal for someone who enjoys both people management and being actively involved in payroll operations.Key Responsibilities<ul><li>Lead, coach, mentor, and develop a small team of Payroll Administrators</li><li>Foster a collaborative, high-performance team environment</li><li>Provide training and ongoing support to ensure continuous development</li><li>Oversee and review end-to-end payroll processing for a high-volume, multi-province environment</li><li>Approve payroll to ensure accuracy, compliance, and timeliness</li><li>Act as a backup for full-cycle payroll when required</li><li>Lead all year-end payroll activities including reconciliations and reporting</li><li>Ensure compliance with federal and provincial payroll legislation, including union requirements</li><li>Support internal and external payroll audits</li><li>Prepare and analyze payroll reports for internal stakeholders</li><li>Leverage Excel to manage and interpret large data sets</li><li>Work closely with Finance and HR to ensure alignment on payroll processes and reporting</li><li>Communicate payroll policies, updates, and changes clearly across all levels of the organization</li><li>Participate in and lead payroll-related projects such as system implementations, upgrades, or M& A activities</li><li>Support the integration of newly acquired employees into the payroll system, ensuring accurate onboarding, data validation, and alignment with internal payroll processes and policies</li><li>Partner with HR and Finance during acquisitions to ensure a smooth transition, including payroll setup, compliance, and employee communication</li><li>Identify opportunities to improve payroll processes and efficiencies</li></ul>
2026-05-06T15:48:44Z

Network Consultant

Vaughan, ON
onsite
Contract / Temporary
60.00 - 90.00 CAD / Hourly
We are looking for an experienced Network Consultant to support a construction and contractor-focused organization in Vaughan, Ontario. This contract position begins with an initial four-month term and may continue beyond that period, offering the opportunity to contribute to ongoing network initiatives in a dynamic, expanding environment. The successful candidate will take a hands-on approach to network delivery, working closely with internal technical teams to strengthen infrastructure performance, resolve complex issues, and support multi-vendor network operations. Responsibilities:• Develop and recommend network architectures that align with operational needs across a range of vendor technologies.• Evaluate existing environments and help connect site or client networks into the broader enterprise infrastructure.• Install, configure, and roll out network hardware and related components to support business operations.• Investigate connectivity and performance issues, identify root causes, and restore stable network service efficiently.• Work with equipment manufacturers and external support teams during escalations to resolve technical challenges.• Partner with network staff and project teams to deliver infrastructure upgrades, enhancements, and day-to-day operational support.• Provide practical technical guidance and dependable execution in a collaborative team setting.• Travel occasionally for short-term assignments, including visits of up to two weeks when required.
2026-04-22T13:13:48Z

IT Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T18:04:09Z