We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
<p>Our client is looking for a Yardi Application Support Analyst that focuses on providing functional support and optimization for the Yardi environment, working closely with Finance and operational stakeholders.</p><p><br></p><p>Key Responsibilities</p><ul><li>Act as the primary point of contact for Yardi support, troubleshooting issues and ensuring timely resolution</li><li>Maintain and optimize Yardi modules (Voyager 7s/8, PayScan, AP, AR, GL, Investment Accounting, Procure-to-Pay, BillPay, Construction Manager)</li><li>Ensure financial accuracy, compliance, and alignment with internal controls and reporting standards</li><li>Partner with Finance to improve workflows and drive process efficiencies</li><li>Perform data quality reviews, cleansing, and governance initiatives</li><li>Develop SQL queries, reports, and data extracts for Finance and Audit teams</li><li>Manage user access, permissions, and system configurations</li><li>Support system upgrades, testing, and release cycles</li><li>Maintain documentation (process maps, support guides, configurations)</li><li>Deliver user support and training across the platform</li><li>Act as liaison with Yardi and external vendors for escalations and enhancements</li></ul><p><br></p><p>Qualifications</p><ul><li>Post-secondary education in Accounting, Business, Information Systems, or related field</li><li>Strong understanding of accounting workflows, financial controls, and reporting requirements</li><li>Hands-on experience with Yardi Voyager (or similar ERP/accounting systems)</li><li>Strong data analysis skills (reconciliation, transformation, data cleanup)</li><li>5+ years experience in Business Analysis, Systems Analysis, or Application Support</li><li>SQL experience is an asset</li><li>Strong communication and stakeholder management skills</li><li>Detail-oriented with strong documentation and process discipline</li></ul><p><br></p><p>This posting represents a current vacancy with our client. If this opportunity aligns with your experience, I’d be happy to connect and discuss further.</p><p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p><strong><u>This job posting is for a current vacancy with our client</u></strong></p><p><br></p><p>We are looking for a detail-oriented Business Systems Analyst to join our client's growing team in Toronto, Ontario. This position focuses on supporting Capital Markets initiatives by bridging the gap between business needs and technology solutions. The ideal candidate will possess exceptional analytical skills and a strong ability to collaborate within Agile environments. </p><p><br></p><p>Responsibilities:</p><p>• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, backlog grooming, and retrospectives, to ensure alignment with project goals.</p><p>• Collaborate with stakeholders to gather, analyze, and refine business, financial, and operational requirements.</p><p>• Translate requirements into detailed user stories and acceptance criteria to guide development and testing processes.</p><p>• Perform data analysis to identify system inefficiencies and create reports or dashboards that enhance decision-making.</p><p>• Evaluate current business processes and systems to identify gaps and propose effective solutions specifically for Trade and Order Management Systems.</p><p>• Act as a liaison between business units and technical teams to ensure mutual understanding of priorities and timelines.</p><p>• Promote an Agile mindset by identifying opportunities for team improvement and enhancing product delivery.</p><p>• Design system specifications, including use cases, performance testing, and functional requirements.</p><p>• Support the implementation of technology solutions by overseeing their design and development.</p>
<p><strong>Senior Analyst, Capital Markets Performance & Reporting (12-Month Contract)</strong></p><p><br></p><p>We are seeking a highly motivated <strong>Senior Analyst</strong> to join a Capital Markets Finance team within a leading institutional investment environment. This role focuses on performance measurement, attribution, and reporting across complex credit and multi-asset portfolios within capital markets, while supporting the evolution toward more dynamic and digitized reporting solutions.</p><p><br></p><p>This is a 12-month fixed-term contract based in downtown Toronto.</p><p>Work model: 4-days onsite required. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the <strong>end-to-end daily performance reporting</strong> process for credit-focused investment portfolios, ensuring accuracy and timeliness</li><li>Analyze and validate <strong>security-level performance data</strong>, including accruals, valuations, and P& L, and ensure proper aggregation across portfolios</li><li>Investigate and resolve <strong>data discrepancies across multiple systems</strong>, working closely with technology and operations teams</li><li>Deliver <strong>performance attribution analysis</strong>, identifying key drivers of returns and providing meaningful insights to stakeholders</li><li>Build, maintain, and enhance <strong>interactive dashboards and reporting tools using Power BI</strong></li><li>Utilize <strong>SQL</strong> to extract, transform, and manage large datasets for reporting and analysis</li><li>Leverage <strong>advanced Excel</strong> for complex financial modeling, reconciliation, and data analysis</li><li>Interpret and communicate results across various <strong>capital markets products</strong>, including credit, fixed income, and equity portfolios</li><li>Partner with stakeholders across <strong>finance, risk, operations, and investment teams</strong> to support evolving reporting needs</li><li>Contribute to <strong>process improvements and automation initiatives</strong>, enhancing scalability and data quality</li><li>Monitor <strong>market trends and macroeconomic developments</strong>, assessing impact on portfolio performance</li></ul>
We are looking for a skilled Power Apps/SQL Developer to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will create and maintain advanced applications using Microsoft Power Platform technologies, ensuring seamless integration with enterprise systems and databases. This position offers the opportunity to collaborate closely with cross-functional teams to deliver innovative solutions tailored to organizational needs.<br><br>Responsibilities:<br>• Develop and maintain custom Power Apps (Canvas Apps) to support enterprise workflows and data management.<br>• Create and optimize Power Automate workflows for process automation and system integrations.<br>• Design and implement Power BI dashboards to provide actionable insights and support business decision-making.<br>• Write efficient SQL queries, stored procedures, and perform data transformations to ensure optimal database performance.<br>• Manage Dataverse tables, relationships, and business rules while ensuring data integrity and security.<br>• Collaborate with business analysts and stakeholders to translate requirements into technical solutions.<br>• Support integration of Power Platform solutions with enterprise databases and back-end systems.<br>• Document technical designs, configurations, and workflows to ensure clarity and maintainability.<br>• Follow best practices for Power Platform development, security, and governance.<br>• Provide ongoing enhancements and support for existing applications, ensuring system reliability.
<p>Overview</p><p>We are seeking an experienced Power Platform Developer with 5–6 years of hands-on experience in Microsoft Power Platform technologies to design, develop, and support enterprise-grade applications.</p><p>This role focuses on building scalable business applications, automating workflows, and delivering data-driven reporting solutions. You will work closely with business stakeholders, analysts, and cross-functional teams to deliver impactful solutions that support both operational and analytical needs.</p><p><br></p><p>Key Responsibilities</p><p>Power Platform Development</p><ul><li>Design and develop Power Apps (Canvas Apps) to support business workflows and enterprise data management</li><li>Build scalable solutions using Dataverse, SharePoint, and SQL-based data sources</li><li>Develop and maintain Power Automate flows for workflow automation, approvals, and integrations</li><li>Implement advanced Power Fx formulas, reusable components, and optimized application logic</li></ul><p>Power BI & Reporting</p><ul><li>Develop Power BI dashboards and reports to provide actionable business insights</li><li>Design efficient data models and transformations</li><li>Build and maintain SSRS reports for operational reporting</li></ul><p>Database & Integration</p><ul><li>Write efficient SQL queries, stored procedures, and data transformations</li><li>Work with SSIS packages for ETL processes</li><li>Integrate Power Platform solutions with enterprise databases and backend systems</li></ul><p>Dataverse & Data Modeling</p><ul><li>Design and manage Dataverse tables, relationships, and business rules</li><li>Implement data validation logic and ensure data integrity</li><li>Configure security roles and access controls</li></ul><p>Solution Delivery & Collaboration</p><ul><li>Translate business requirements into scalable technical solutions</li><li>Participate in design, testing, deployment, and production support</li><li>Collaborate with stakeholders across business and IT teams</li></ul><p>Documentation & Best Practices</p><ul><li>Document technical designs, configurations, and workflows</li><li>Follow best practices for Power Platform development, governance, and security</li><li>Support continuous improvement of existing solutions</li></ul><p><br></p><p>Qualifications</p><ul><li>5–6+ years of hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse)</li><li>Strong experience with SQL, data modeling, and Microsoft data technologies</li><li>Experience building enterprise-grade applications and workflow automation solutions</li><li>Solid understanding of system integrations and data architecture</li></ul><p><br></p><p>Nice to Have</p><ul><li>Experience with Power Platform ALM, solution, and environment management</li><li>Familiarity with REST APIs and system integrations</li><li>Microsoft Power Platform certifications</li><li>Experience in financial services or regulated environments</li></ul><p><br></p>
About the Role We’re looking for a solution-driven Dynamics 365 detail oriented to take ownership of the development side of Microsoft Dynamics 365. This isn’t a pure analyst or developer role — it’s ideal for someone who enjoys designing end-to-end solutions, collaborating across teams, and leading technical delivery in a lean, agile environment. You’ll partner closely with business stakeholders and the functional consultant to translate requirements into scalable, high-impact D365 solutions that support the Revenue Operations (RevOps) team. The environment is cloud-based D365, with a focus on Field Operations and Project Operations modules. Key Responsibilities Lead solution design, configuration, and development for Microsoft Dynamics 365. Analyze business needs and design the right technical approach using Power Platform tools. Collaborate with stakeholders to define roadmaps, priorities, and solution delivery plans. Support integrations between D365 and other enterprise systems (Salesforce experience a plus). Drive implementation and continuous optimization of Field and Project Operations modules. Top 3 Must-Haves Solutioning expertise with tools such as Power Automate, Logic Apps, and custom plug-ins. Strong configuration and functional knowledge across D365 modules. Proven ability to lead technical design and collaborate effectively with both business and IT teams.
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
<p>We are looking for an experienced IT Technician to join our team on a long-term contract basis. This position is based in Toronto or Mississauga, Ontario, and offers a hybrid work environment, requiring three days a week onsite. You will play a pivotal role in overseeing project delivery, ensuring smooth implementation processes, and collaborating with teams to meet organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with delivery and operations teams to ensure successful project rollouts.</p><p>• Configure and build menus in alignment with organizational requirements.</p><p>• Analyze project needs and propose effective solutions.</p><p>• Implement and manage POS kiosks, back-office systems, and mobile solutions.</p><p>• Monitor project progress and ensure quality assurance throughout implementation.</p><p>• Provide technical expertise in menu management software and configurations.</p><p>• Communicate effectively with stakeholders to address project challenges and align expectations.</p><p>• Maintain accurate documentation and track progress using tools such as JIRA.</p><p>• Conduct thorough testing and validation to ensure smooth system operations.</p><p>• Support operational activities to enhance efficiency and productivity.</p>
<p><strong>Job Title:</strong> Bilingual Jr. Project Manager– ERP Implementation</p><p><strong>Duration:</strong> 12 months</p><p><strong>Working Arrangements</strong>: Hybrid 3-4 days in office</p><p><strong>Location:</strong> Toronto, ON or Montreal, QU</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and lead the full-cycle ERP implementation, in coordination with external vendors, IT, and Finance teams.</li><li>Manage the design and standardization of the Chart of Accounts (COA), balancing standard practices and required customizations.</li><li>Serve as system superuser for NetSuite, providing expertise, troubleshooting, and ongoing support after go-live.</li><li>Design and deliver training for end users, including creation of SOPs, user manuals, and English-language training materials.</li><li>Regularly interface with end users and project team, fostering communication and addressing project roadblocks.</li><li>Project manage timelines, deliverables, and communications to ensure on-time delivery.</li><li>Collaborate with stakeholders to gather requirements and relay feedback for successful adoption.</li><li>Support post-implementation activities, including system optimization and process improvement.</li></ul><p><br></p>
<p>We're recruiting for a Freelance Accessibility Specialist to conduct a comprehensive ADA/AODA compliance audit for two existing websites. The goal is to evaluate current accessibility standards, identify compliance gaps, and provide clear recommendations for improvement.</p><p><br></p><p>Project Scope</p><ul><li>Perform a full accessibility audit of two live websites</li><li>Evaluate compliance against ADA and AODA standards (WCAG 2.1 AA minimum preferred)</li><li>Identify accessibility barriers affecting users with disabilities</li><li>Provide a detailed written report outlining:</li><li>Areas of non-compliance</li><li>Severity level of issues</li><li>Recommended remediation steps</li><li>Prioritized action plan</li><li>Share the checklist or methodology used to conduct the audit</li></ul><p>Responsibilities</p><ul><li>Use both automated tools and manual testing methods</li><li>Review site structure, navigation, forms, media, and interactive elements</li><li>Assess keyboard navigation, screen reader compatibility, color contrast, and semantic structure</li><li>Deliver findings in a clear, organized, and actionable format</li><li>Be available to clarify findings and answer follow-up questions</li></ul><p><br></p>
