1 result for It Business Systems Analyst in Ottawa, ON

IT Support & Security Analyst

Ottawa, ON
onsite
Permanent
60000 - 80000 CAD / Yearly
Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations. In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity. Client IT Support & Operations<ul><li>Provide Level 1 & 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)</li><li>Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interaction</li><li>Manage Microsoft 365 environments, including user account setup, onboarding/offboarding, and access management across Active Directory and Entra ID</li><li>Lead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioning</li><li>Maintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipment</li><li>Support and maintain client infrastructure and network connectivity to ensure optimal system performance and uptime</li><li>Manage and support endpoint devices through Microsoft Intune, including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33</li></ul>Cyber Security Operations<ul><li>Act as a second-level responder by taking ownership of security alerts following initial triage</li><li>Investigate and resolve outstanding technical and security issues to ensure full incident remediation</li><li>Collect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigations</li><li>Assist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues</li></ul>
2026-07-13T00:00:00Z