2 results for Help Desk Tier 3 in Ontario

Help Desk Manager

Whitby, ON
onsite
Temporary
50 - 65 CAD / Hourly
We are looking for an experienced Help Desk Manager to lead user support and service delivery efforts for a non-profit organization in Whitby, Ontario. This Long-term Contract opportunity is ideal for a service-focused leader who can strengthen help desk performance, support technology adoption, and build strong relationships with both technical teams and business stakeholders. The successful candidate will help improve IT service practices, guide end users through change, and enhance the overall support experience across the organization. Responsibilities: • Direct organization-wide support and service desk initiatives that improve the quality and consistency of end-user assistance. • Work closely with IT leaders, supervisors, and business teams to coordinate technology-related changes and ensure users are well supported throughout implementation. • Serve as a key point of contact between technical teams, procurement, project stakeholders, and employees to align support needs with business priorities. • Lead user adoption efforts for Microsoft Teams telephony and other communication tools through clear planning, engagement, and follow-up. • Create and deliver communication, training, and change enablement activities that help employees adapt to new technologies successfully. • Facilitate meetings with stakeholders to collect business needs, share progress updates, and turn operational requirements into practical action plans. • Support device refresh and lifecycle planning for end-user hardware, ensuring equipment strategies meet organizational needs. • Partner with procurement and project teams to assess hardware, services, and technology solutions that support service delivery goals. • Identify opportunities to enhance help desk operations and IT service management processes by monitoring performance and recommending practical improvements. • Build relationships with onsite users and departmental leaders to uncover service gaps, improve user experience, and advance service management maturity.
2026-08-27T00:00:00Z

Help Desk/Desktop Support Analyst

Concord, ON
onsite
Contract / Temporary to Hire
25 - 35 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Vaughan, Ontario in a Contract to permanent position. This role is ideal for a customer-focused IT specialist who enjoys resolving technical issues, supporting end users, and creating a smooth day-to-day technology experience across the business. The successful candidate will bring hands-on support experience, strong communication skills, and the ability to explain technical concepts clearly to non-technical users. Responsibilities: • Deliver front-line technical support for hardware, software, mobile devices, and workplace technology issues, ensuring timely resolution for end users. • Manage user administration tasks within Active Directory, including account creation, access updates, and policy-related support. • Support Microsoft 365 applications with a focus on Teams, assisting users with troubleshooting and providing practical guidance on effective use. • Coordinate IT administrative activities such as software subscription tracking, licence management, and arranging technical support coverage for other office locations. • Provide deskside and remote assistance for desktop, laptop, Mac, and peripheral-related concerns while maintaining a high standard of customer service. • Diagnose and resolve service desk incidents involving operating systems, computer hardware, connectivity, and common business applications. • Contribute to user training by helping staff build confidence with workplace tools and by translating technical information into clear, accessible instructions. • Work with a range of support technologies and environments, including Cisco, Citrix, Android, and Microsoft-based systems, to address operational needs.
2026-08-31T00:00:00Z