4 results for Desktop Support Analyst in Ontario

Data Analyst

Mississauga, ON
onsite
Temporary
27.00 - 30.00 CAD / Hourly
We are looking for a Data Analyst to join a food and food-processing organization in Mississauga, Ontario, on a contract basis. This position supports high-volume transactional operations by examining billing and invoice data, resolving EDI exceptions, and helping ensure accurate customer processing. The successful candidate will work across technical and business teams to improve data quality, address operational issues, and strengthen overall process performance. This role requires hands-on EDI troubleshooting experience, strong SAP S/4HANA knowledge, and the ability to identify and resolve complex issues involving billing, invoicing, customer master data, and system integrations. Responsibilities:<ul><li>Maintain, monitor, and support customer EDI profiles and transactions in a high-volume production environment.</li><li>Investigate and resolve EDI exceptions by analyzing transaction files, SAP billing data, customer requirements, master data, and transmission results.</li><li>Troubleshoot issues involving vendor and store numbers, customer cross-references, file layouts, mapping, translation, connectivity, file processing, and transmissions.</li><li>Resolve rejected transactions, partial file acceptance, missing or duplicate invoices, and retransmission requirements.</li><li>Correct rejected invoice data and manage large-scale invoice corrections to support successful customer processing and uploads.</li><li>Conduct root-cause analysis across EDI transactions, SAP, billing, master data, customer requirements, and system integrations.</li><li>Analyze complex business processes and identify opportunities to improve operational efficiency, data quality, reporting, and system performance.</li><li>Monitor EDI performance trends, corrective actions, recurring issues, and their impact on business operations.</li><li>Coordinate customer onboarding, billing requirements, and implementation activities with customers, vendors, IT, and internal business teams.</li><li>Clearly communicate technical and functional issues to management, operational teams, and technical stakeholders.</li></ul>
2026-09-14T01:18:35Z

Senior IT Manager

Milton, ON
onsite
Permanent
160000.00 - 180000.00 CAD / Yearly
Job Title: Senior IT ManagerLocation: Milton, OntarioJob Type: Full-time, Permanent Job Summary: Robert Half Canada is seeking a strategic and collaborative Senior IT Manager on behalf of our client. This role is responsible for leading technology operations, overseeing IT initiatives, supporting business systems, and helping ensure reliable, secure, and efficient technology services across the organization.The ideal candidate brings strong leadership skills, technical knowledge, and the ability to partner effectively with cross-functional stakeholders to align IT priorities with business needs. Key Responsibilities:<ul><li>Lead day-to-day IT operations, including infrastructure, systems, applications, and user support</li><li>Manage and develop IT team members through coaching, performance support, and resource planning</li><li>Oversee the planning, execution, and delivery of IT projects and strategic initiatives</li><li>Help maintain system availability, performance, security, and business continuity measures</li><li>Collaborate with internal stakeholders to identify technology needs and recommend scalable solutions</li><li>Support IT governance, policies, procedures, and internal controls</li><li>Monitor vendor relationships, service levels, contracts, and external technology partners</li><li>Assist with budgeting, forecasting, and cost management for the IT function</li><li>Promote process improvement, standardization, and operational efficiency across IT services</li><li>Support cybersecurity practices, risk management, data protection, and compliance requirements</li><li>Evaluate existing systems and recommend upgrades, enhancements, or replacements as needed</li><li>Prepare reports, updates, and presentations for leadership on IT performance and initiatives</li></ul>
2026-09-25T18:38:46Z

IM/IT Manager

Ottawa, ON
onsite
Permanent
106000.00 - 125000.00 CAD / Yearly
Our Client is seeking an experienced Fully Bilingual IT Operations & Digital Transformation Manager to lead day-to-day technology operations while driving modernization and transformation initiatives across the organization.This is a hands-on leadership role for someone with a strong technical foundation who can also operate confidently with senior executives, vendors, and business stakeholders. What You'll Do<ul><li>Lead and develop an IT team responsible for technology operations, service delivery and end-user support.</li><li>Oversee infrastructure, cloud services, applications, cybersecurity and IT service management.</li><li>Drive technology modernization and digital transformation initiatives.</li><li>Provide strategic and tactical technology advice to senior leadership.</li><li>Manage external technology partners, vendors and managed service providers.</li><li>Establish and improve ITIL, change management, security and operational processes.</li><li>Support cybersecurity initiatives, risk management and technology governance.</li><li>Evaluate and introduce new technologies, including cloud and AI solutions.</li><li>Develop technology roadmaps and contribute to enterprise architecture and long-term planning.</li><li>Build strong relationships across the organization and translate technical concepts into business outcomes.</li></ul> The Ideal CandidateWe're looking for someone who has grown through the technical ranks into leadership — someone who understands how technology works but is equally comfortable discussing strategy, budgets, risk and transformation with senior leadership.Experience within government, public sector, regulated environments or large institutions is considered an asset.
2026-09-25T19:58:46Z

Director, BI Solutions

Toronto, ON
onsite
Permanent
150000.00 - 175000.00 CAD / Yearly
We are looking for a strategic and hands-on leader to shape the business intelligence vision for our Toronto, Ontario team within the investment management sector. In this role, you will guide the development of reporting and analytics capabilities that help senior leaders make informed, data-driven decisions. You will work closely with business, finance, and technology partners to establish meaningful performance measures, strengthen insight delivery, and increase the impact of enterprise data investments. Responsibilities: • Develop and lead the business intelligence strategy, aligning reporting and analytics initiatives with organizational goals and priorities. • Partner with leaders across business, finance, and technology teams to identify key metrics, define reporting needs, and support decision-making at the executive level. • Oversee the design and delivery of dashboards, scorecards, and visual reports that provide clear, actionable insight for a range of stakeholders. • Champion the adoption of BI tools and analytics solutions by promoting best practices, consistency, and usability across the organization. • Direct the roadmap for BI platforms and reporting capabilities, including the effective use of cloud-based technologies and modern visualization tools. • Ensure reporting outputs are accurate, trusted, and relevant by establishing strong governance, data quality expectations, and performance standards. • Lead, mentor, and develop BI professionals while fostering a collaborative, high-performing analytics function. • Evaluate opportunities to improve reporting processes, enhance data accessibility, and increase the business value delivered through analytics investments.
2026-09-02T04:18:35Z