<p>We are looking for an Operations Manager to lead the daily administration and operational performance of our branch in Vaughan, Ontario. This position oversees staff leadership, planning, budgeting, and cross-functional coordination while ensuring local activities remain aligned with broader corporate standards and international priorities. The successful candidate will bring strong organizational judgement, financial oversight, and the ability to manage facilities, vendors, and reporting processes in a structured environment.</p><p><br></p><p>Responsibilities:</p><p>• Direct the day-to-day operations of the Hub, providing leadership, guidance, and performance oversight for the local team.</p><p>• Prepare the annual operating plan and budget forecast in partnership with finance stakeholders, and support submission for leadership review and approval.</p><p>• Coordinate workforce planning, recruitment activities, onboarding, and employee documentation while ensuring compliance with employment standards and internal policies.</p><p>• Manage office and laboratory space requirements, including site setup, equipment needs, and ongoing facility operations in a cost-conscious manner.</p><p>• Oversee purchasing activities for operational and project-related needs, maintaining proper approvals, documentation, and separation of responsibilities throughout the procurement process.</p><p>• Liaise with technology teams to arrange system access, equipment provisioning, and information security support for Hub employees and operations.</p><p>• Support project start-up and delivery processes by coordinating project identifiers, confirming scope and funding details, and maintaining accurate reporting on time, effort, and costs.</p><p>• Monitor external partnerships and agreements to ensure appropriate internal approvals are obtained and that contractual obligations, confidentiality terms, and reporting commitments are followed.</p><p>• Track financial performance against approved budgets, assist with intercompany invoicing and cost reporting, and contribute to audit readiness when required.</p><p>• Maintain regular communication with key teams across regions, including Germany, to align priorities, resolve operational dependencies, and keep stakeholders informed of progress.</p>
<p>We are looking for an <strong>Account Manager </strong>to support physician members with insurance-related guidance in a consultative, service-oriented environment in Toronto, Ontario. This hybrid position blends client relationship management, coverage expertise, and day-to-day advisory support, making it well suited to someone who enjoys helping clients understand benefits options and resolve questions with care. The role emphasizes group benefits and health and dental coverage while delivering a high standard of service rather than focusing on high-pressure sales activity.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Build trusted relationships with physician members by responding to coverage questions and providing clear guidance on available insurance and benefits options.</p><p>• Partner closely with the advisory team to coordinate member support, prepare client information, and help move cases forward efficiently.</p><p>• Explain eligibility, enrolment details, and plan features related to group benefits, health coverage, and dental programs in an accurate and accessible way.</p><p>• Deliver attentive client service by addressing issues promptly, following up on outstanding items, and helping resolve policy or administrative concerns.</p><p>• Maintain detailed client records and interactions within CRM and related office systems to support service continuity and reporting.</p><p>• Assist with sales support activities by identifying member needs, sharing suitable product information, and contributing to a positive client experience.</p><p>• Participate in onboarding and training programs to strengthen product knowledge, service capability, and understanding of internal processes.</p><p>• Support administrative and office functions tied to account management, documentation, and coordination with internal stakeholders.</p>
<p>Our client, a growing manufacturing organization, is seeking a <strong>Operations Manager (Manufacturing)</strong> to lead and optimizing all aspects of manufacturing operations to achieve business objectives related to safety, quality, productivity, delivery, and profitability. This role provides leadership to production supervisors and cross-functional teams while driving operational excellence through Lean Manufacturing principles, data-driven decision-making, cost reduction initiatives, and continuous improvement. The Operations Manager will collaborate closely with Sr. Leadership to develop operational strategies, improve plant performance, maximize resource utilization, and support long-term growth. The successful candidate will be a hands-on leader with strong analytical capabilities, exceptional business acumen, and a proven track record of improving manufacturing efficiency through Lean methodologies and operational best practices.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead daily manufacturing operations to achieve safety, quality, delivery, productivity, and profitability targets.</li><li>Provide leadership, coaching, and direction to production supervisors and operational teams.</li><li>Analyze operational and financial performance data to identify cost reduction opportunities and improve plant efficiency.</li><li>Establish and monitor KPIs to support data-driven decision-making and continuous improvement.</li><li>Champion Lean Manufacturing initiatives including 5S, Kaizen, root cause analysis, waste reduction, and process optimization.</li><li>Partner with the Sr. Leadership on budgeting, forecasting, capital planning, and operational strategy.</li><li>Oversee production planning, resource allocation, and materials flow to ensure on-time delivery and optimal plant performance.</li><li>Collaborate with Quality, Maintenance, Supply Chain, and Production teams to improve operational effectiveness.</li><li>Develop high-performing teams through coaching, accountability, and employee engagement.</li><li>Promote a strong culture of safety, compliance, operational excellence, and continuous improvement.</li></ul>