We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
We are looking for a skilled Application Support Analyst to join our team in Mississauga, Ontario. In this long-term contract position, you will provide technical expertise and application support across various systems and tools, ensuring efficient operations and minimizing disruptions. This role offers an excellent opportunity to collaborate with development teams, vendors, and stakeholders in the dynamic healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive application support, including training staff and resolving technical issues.<br>• Conduct root-cause analysis for incidents and problems to reduce system downtime.<br>• Collaborate with application development teams to address critical and high-priority issues.<br>• Engage with vendors to resolve system-related concerns as necessary.<br>• Troubleshoot application-related issues using queries, logs, and other technical tools.<br>• Manage content and user access for collaboration tools such as SharePoint and Teams.<br>• Develop automated workflows using Power Automate to streamline processes across applications.<br>• Document and maintain knowledge base articles, including troubleshooting guides and best practices.<br>• Gather and analyze system requirements while validating functionality and data integrity of new systems.<br>• Assist in quality assurance activities, including testing scenarios and change request preparation.
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
