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1 result for Erp Technical Analyst in Oakville, ON
- Markham, ON
- onsite
- Temporary
- 23.75 - 27.5 CAD / Hourly
- We are looking for a Technical Analyst to join our team on a Contract basis in Markham, Ontario. This role supports day-to-day IT operations by maintaining end-user technology, resolving technical issues, and helping ensure stable, secure service delivery across desktop and infrastructure environments. The successful candidate will bring strong hands-on support experience, sound troubleshooting skills, and the ability to contribute to service improvement and technical planning.<br><br>Responsibilities:<br>• Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions.<br>• Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards.<br>• Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations.<br>• Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution.<br>• Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected.<br>• Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action.<br>• Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities.<br>• Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness.<br>• Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise.
- 2026-10-23T00:00:00Z