We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract position with the possibility of becoming permanent, offering an excellent opportunity to contribute to meaningful work while growing your skills. The initial term is three months, with the potential for extension based on performance and business needs.<br><br>Responsibilities:<br>• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.<br>• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of property damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to gather initial details for new claims reported after-hours or online.<br>• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.
<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
We are looking for a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team in Markham, Ontario. In this role, you will provide exceptional support to customers and sales representatives by managing inquiries, processing orders, and ensuring customer satisfaction. This is a long-term contract position that offers the opportunity to work in a hybrid environment, combining in-office and remote work.<br><br>Responsibilities:<br>• Deliver excellent customer service by maintaining a positive, empathetic, and detail-oriented attitude in all interactions.<br>• Manage customer accounts and orders, ensuring accuracy in processing requests, tracking issues, and resolving queries promptly.<br>• Handle and monitor email communication, ensuring customer orders and inquiries are addressed efficiently.<br>• Support new customers and assist them with navigating the online ordering portal.<br>• Document and resolve customer, sales, and patient interactions, escalating issues to the appropriate department when necessary.<br>• Monitor daily sales orders and transactions to ensure they are completed accurately and on time.<br>• Identify opportunities to upsell or cross-sell products and services during customer engagements.<br>• Propose and implement process improvement initiatives to enhance customer service operations.<br>• Collaborate effectively with cross-functional teams to achieve shared goals and ensure task completion.<br>• Adhere to established customer service standards, policies, and procedures while actively contributing to team objectives.
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
<p>Our client is looking for a motivated and personable <strong>Field Sales Representative</strong> to support brand growth through direct, on-the-ground engagement. This role focuses on delivering product samples to potential customers, building relationships with local businesses, and driving sales opportunities within key markets.</p><p><br></p><p>The ideal candidate is energetic, self-motivated, and passionate about food innovation and sustainability, with the ability to confidently represent the brand in face-to-face interactions.</p><p><br></p><p>Compensation: This is not a commissioned role. Mileage reimbursement provided for approved business-related travel.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct regular visits to restaurants, retail stores, cafés, and other foodservice businesses to deliver product samples and introduce the brand.</li><li>Initiate conversations with restaurant owners, chefs, and store managers to present products and explore partnership opportunities.</li><li>Organize and conduct product samplings and demonstrations to increase brand awareness and generate new sales leads.</li><li>Build and maintain positive relationships with prospective customers and local partners.</li><li>Collect feedback from customers on product quality, usage, and market potential, and communicate insights to the sales and marketing teams.</li><li>Maintain accurate records of sales activities, customer interactions, and sampling outcomes.</li><li>Work toward weekly and monthly sales and outreach targets, supporting the acquisition of new accounts and local market growth.</li></ul><p><br></p>
