<p>Our client is seeking a proactive and analytical Business Systems Analyst to support project-based initiatives within Capital Markets. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about translating business needs into effective technology solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Agile Collaboration & Delivery</p><p>Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Work closely with Product Owners, Scrum Masters, developers, and QA teams to ensure user stories are well-defined and deliverables are aligned with business goals.</p><p>• Requirements Elicitation & User Story Development</p><p>Engage stakeholders to gather and refine business, financial, and operational requirements. Translate these into clear, actionable user stories with acceptance criteria that guide development and testing efforts.</p><p>• Data Analysis & Reporting</p><p>Conduct data analysis to support decision-making and identify root causes of system issues. Develop reports and dashboards that provide insights and support continuous improvement.</p><p>• Process & Systems Analysis</p><p>Analyze current business processes and systems to identify gaps and opportunities for improvement. Design solutions that enhance efficiency, compliance, and performance within Capital Markets operations.</p><p>• Stakeholder Engagement</p><p>Serve as a key liaison between business units and technical teams. Facilitate communication to ensure shared understanding of requirements, priorities, and timelines.</p><p>• Continuous Improvement & Agile Mindset</p><p>Champion Agile principles and contribute to a culture of continuous learning and improvement. Identify opportunities to enhance team velocity, product quality, and stakeholder satisfaction.</p><p><br></p><p><br></p>
We are looking for an experienced Project Manager to join our team in Toronto, Ontario, within the Financial Services industry. This is a long-term contract position designed to support critical projects that involve financial reporting and database integration. The successful candidate will play a pivotal role in driving project success, collaborating with stakeholders, and ensuring seamless communication across teams.<br><br>Responsibilities:<br>• Lead the planning, execution, and delivery of projects related to financial reporting systems.<br>• Coordinate and manage stakeholders, including senior-level participants, to ensure project alignment.<br>• Oversee system transitions and integrations, ensuring accurate reporting and database functionality.<br>• Develop and maintain project plans, timelines, and budgets to track progress effectively.<br>• Facilitate communication across diverse teams to ensure transparency and alignment.<br>• Perform quality assurance checks to maintain high standards for project deliverables.<br>• Utilize tools like Atlassian Jira to track project milestones and manage workflows.<br>• Implement strategies for optimizing database processes and system reporting functionalities.<br>• Ensure adherence to organizational policies and industry best practices throughout the project lifecycle.<br>• Provide regular updates to stakeholders and leadership on project status and challenges.
<p>Robert Half has partnered with a well-established wealth management company in Kitchener that is looking for an <strong>Administrative Assistant</strong> to join their team. This is a great opportunity for someone who enjoys organization, client service, and supporting a professional office environment.</p><p><strong>About the Role</strong></p><ul><li>Provide administrative support to advisors and the office team</li><li>Receive incoming email and telephone communications from clients</li><li>Respond to requests for information</li><li>Manage client documentation and maintain accurate records</li><li>Schedule meetings and prepare materials for client appointments</li><li>Handle incoming calls and correspondence with professionalism</li><li>Assist with compliance and regulatory requirements</li></ul>
<p>Are you an experienced finance leader with a passion for strategic analysis and driving operational excellence? Do you excel in complex, multi-site environments and seek to make a measurable impact in a dynamic organization? Our client is seeking a Finance & Administration Controller to join their team and champion financial stewardship and process optimization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Financial Leadership</strong></p><ul><li>Oversee the accounting close process, ensuring accuracy in journal entries and account reconciliations.</li><li>Prepare, analyze, and present financial statements, management reports, budgets, and performance dashboards.</li><li>Manage cash flow, maintain banking relationships, and negotiate financing agreements.</li></ul><p><strong>Strategic Analysis & Planning</strong></p><ul><li>Partner with department managers on budget development and forecasting.</li><li>Evaluate financial performance and offer recommendations to maximize profitability and efficiency.</li><li>Design and implement financial policies and procedures in alignment with company strategy.</li></ul><p><strong>Team Leadership & Development</strong></p><ul><li>Recruit, train, and coach accounting staff.</li><li>Set objectives, monitor team performance, and manage schedules and priorities.</li><li>Foster a collaborative corporate culture reflecting organizational values.</li></ul><p><strong>Compliance & Risk Management</strong></p><ul><li>Ensure adherence to accounting, tax, and regulatory requirements.</li><li>Administer insurance coverage and assess organizational risk exposure.</li><li>Lead the coordination of internal and external audits to ensure operational integrity.</li></ul><p><strong>Process Improvement & Digital Transformation</strong></p><ul><li>Play a key role in ERP system implementation for finance operations.</li><li>Standardize and streamline accounting processes across Canadian branches.</li></ul><p><strong>Administrative Oversight</strong></p><ul><li>Supervise logistics for special events.</li><li>Manage business travel and oversee administrative functions including lease renewals, contract management, purchasing, customer support, and related activities.</li></ul><p><strong>Additional Responsibilities</strong></p><ul><li>Stay up-to-date with evolving accounting and tax regulations.</li><li>Undertake additional tasks as assigned by leadership.</li></ul><p><br></p>
<p>We are seeking an experienced Accounting Manager to join a growing multifamily Real Estate Investment Trust (REIT). This is a current role and will be responsible for overseeing property-level and corporate accounting, ensuring accurate financial reporting, compliance with Canadian accounting standards, and supporting the REIT’s monthly, quarterly, and annual close processes. The ideal candidate brings strong real estate accounting experience, hands-on leadership, and a solid understanding of REIT reporting requirements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee full-cycle accounting for a portfolio of multifamily residential properties.</li><li>Manage month-end, quarter-end, and year-end close processes, including journal entries, accruals, and reconciliations.</li><li>Review and ensure accuracy of property financial statements, variance analysis, and supporting schedules.</li><li>Ensure compliance with IFRS, REIT reporting standards, and internal controls.</li><li>Oversee accounts payable, revenue recognition (rent, CAM, recoveries), and balance sheet integrity.</li><li>Coordinate with property management teams to ensure timely and accurate financial data.</li><li>Support preparation of consolidated financial statements and MD& A schedules.</li><li>Liaise with external auditors, tax advisors, and internal stakeholders during audits and filings.</li><li>Manage and mentor accounting staff; review work for accuracy and completeness.</li><li>Assist with budgeting, forecasting, and cash flow analysis for the property portfolio.</li><li>Support acquisitions, dispositions, and financing activities, including accounting integration and due diligence.</li><li>Identify and implement process improvements and system enhancements.</li></ul><p><br></p>
<p>Our client a highly successful Real Estate Investment Company has a great opportunity for a Manager Financial Reporting to join their Finance team in Toronto. In this role, you will oversee the preparation and analysis of financial statements, ensuring compliance with accounting standards and company policies. You will collaborate with cross-functional teams to enhance financial reporting processes, support decision-making, and drive operational efficiency. This is an exciting opportunity to contribute to a growing portfolio of real estate investments.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review monthly, quarterly, and annual IFRS consolidated financial statements, including supporting notes and schedules.</p><p>• Perform entity-level and group-level consolidations for a diverse portfolio of real estate investments and operating companies.</p><p>• Coordinate with external auditors and tax advisors during quarterly reviews and annual audits, ensuring timely preparation of audit documentation.</p><p>• Collaborate with property management accounting teams to analyze property-level financial results and resolve variances.</p><p>• Assist in the development and refinement of reporting packages and board presentation materials.</p><p>• Support the annual budgeting and quarterly forecasting processes by consolidating inputs from various stakeholders.</p><p>• Conduct monthly variance analyses, comparing actual results to budgets and forecasts, and provide insights on trends.</p><p>• Utilize Yardi or other real estate-focused systems to maintain data accuracy and streamline reporting processes.</p><p>• Perform cash flow planning and periodic analyses to guide investment and operational decisions.</p><p>• Contribute to strategic initiatives, including acquisitions, refinancing, and process improvements, by conducting financial analyses.</p>
<p>This hybrid opportunity is located with a client downtown Toronto, looking to hire an AVP, Finance & Administration. The successful candidate will be responsible for preparing accurate and timely financial information and ensuring the implementation of effective controls within the organization's financial accounting operations. This also role oversees the compilation of financial statements, manages Head Office and regulatory reporting, and supports annual reporting activities. Additional responsibilities include monitoring bank reconciliations, entering and reviewing General Ledger data, maintaining account controls, and handling audit and client confirmation requests. The position requires strong organizational skills, attention to detail, and the ability to uphold high standards of financial integrity. </p><p><br></p><p>Reports to: Director, Finance & Administration</p><p>Direct reports: None</p><p><br></p><p>JOB RESPONSIBILITIES</p><p>• Compile financial statements, conduct Head Office reporting, and produce annual reports.</p><p>• Preparation of annual reports and financial statements, along with supporting external auditors' requests for the yearly audit.</p><p>• Review and monitor bank reconciliations and related reporting activities, ensuring prompt follow-up on any outstanding unreconciled items.</p><p>• Perform and review daily and monthly General Ledger accounting data entry</p><p>• Prepare daily, monthly, and quarterly OSFI and Bank of Canada regulatory returns as directed by the supervisor.</p><p>• Compile monthly inter-office managerial adjustments within the managerial accounting system</p><p>• Gather and prepare annual income and balance sheet information and Ledger supports</p><p>• Enter, review, and update customer master data—including registration, changes, and closure—in the accounting system.</p><p>• Prepare monthly provincial allocations for deposits and loans for tax</p><p>• Perform reconciliation and preparation of the annual T5 Return of Investment Income</p><p>• Prepare unearned loan fee amortization schedules using effective interest rate method</p><p>• Support internal monitoring requests and internal audit requests</p><p>• Maintain all documentation related to reports, manuals, and procedures up to date and ensure compliance with both local and Head Office standards</p><p><br></p><p><br></p>
<p><strong>Accounting & Financial Operations</strong></p><ul><li>Monitor and manage the Accounting Department email inbox.</li><li>Process emails from carriers using the dispatching system (3PL) and Triumph Pay to invoice customers.</li><li>Support customer e-billing by preparing invoices and ensuring all required supporting documentation is included.</li><li>Oversee the syncing of the dispatching system into QuickBooks and investigate and resolve any errors or discrepancies.</li><li>Investigate and resolve accounting discrepancies between carrier bills and the dispatching system.</li><li>Capture and process payments accurately and promptly in QuickBooks.</li><li>Process credit card payments and apply direct deposits correctly.</li><li>Collect daily mail, deposit all cheques, and apply payments in QuickBooks.</li><li>Prepare weekly Accounts Payable payments via EFT two weeks in advance.</li><li>Prepare QuickPay payments on time to ensure applicable discounts are received.</li><li>Follow up on all outstanding carrier bills at month-end to support month-end close and preparation of monthly financials.</li><li>Perform AR collections and provide weekly AR reporting.</li><li>Provide regular updates on AR and AP status and support the CFO with financial reporting as required.</li></ul><p><strong>Administration & Compliance</strong></p><ul><li>Maintain organized and accurate accounting files and records.</li><li>Perform general office accounting and administrative duties as needed.</li><li>Assist the Controller and management with additional tasks as assigned.</li><li>Handle all financial and company information with the highest level of confidentiality and professionalism.</li></ul><p><br></p>
<p>A large, complex healthcare organization is seeking a <strong>Manager, Payroll (Contract)</strong> to lead payroll operations across a multi-site, complex unionized environment. </p><p><br></p><p>This is a 3-month contract opportunity with potential to convert to permanent for the right fit. The role is accountable for delivering accurate, compliant, and timely payroll services at scale while driving operational excellence and continuous improvement.</p><p><br></p><p>Work Model: 3 days onsite in downtown Toronto, 2 days remote</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end payroll operations, ensuring accurate bi-weekly payroll processing, statutory compliance, and strong internal controls</li><li>Oversee payroll audits, reconciliations, remittances, year-end reporting, and general ledger interfaces</li><li>Ensure compliance with federal and provincial payroll legislation, collective agreements, and taxation requirements</li><li>Maintain integrity and effectiveness of payroll and time & attendance systems; oversee system updates, testing, and change management</li><li>Partner cross-functionally with HR, Finance, IT, and other stakeholders to support data accuracy, reporting, and service delivery</li><li>Lead, coach, and develop a payroll team, fostering a culture of service excellence, accountability, and continuous improvement</li><li>Support payroll-related projects, system implementations, and process improvement initiatives</li><li>Establish and monitor service standards, KPIs, and business continuity plans</li></ul>
<p><strong>Job Title: Operational Finance Manager / Controller</strong></p><p><strong>Location: </strong>Vaughan / Concord, ON (Hybrid – 4 days onsite, 1 day remote<strong>)</strong></p><p><strong>Duration: </strong>3 Months Contract (potential for extension)</p><p><br></p><p><strong>Overview:</strong></p><p>Our client is an entrepreneurial company experiencing rapid change and growth. They are seeking a proactive Operational Finance Manager / Controller to lead finance initiatives and support ongoing transformation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee financial planning, budgeting, and reporting, with a focus on cost accounting and inventory management across multiple SKUs</li><li>Analyze operational and sales performance; provide insights by SKU, channel, and retailer</li><li>Support ERP (NetSuite) implementation and process improvements</li><li>Partner with cross-functional teams, including commercial, operations, and supply chain, etc.</li><li>Conduct profitability analysis, drawing meaningful insights from financial and operational data, and clearly communicate the company’s financial story to leadership</li><li>Provide guidance in demand planning, market trends analysis, cost of goods sold (COGS), and bill of materials management</li></ul>
<p>We are looking for an experienced Senior Accountant and Manager to join a well-established accounting firm in Trenton, Ontario. This role is ideal for a motivated individual with a strong background in audits, reviews, and tax services who thrives in a client-focused environment. You will play a vital role in delivering comprehensive accounting solutions to owner-managed businesses.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review financial statements, ensuring accuracy and compliance with accounting standards.</p><p>• Conduct audits, reviews, and Notice to Reader engagements for a variety of clients.</p><p>• Manage corporate and personal tax filings, providing expert guidance on tax planning and compliance.</p><p>• Build and maintain strong relationships with business owners to understand their needs and provide tailored advice.</p><p>• Oversee client accounts, including monitoring transactions and balances to ensure financial health.</p><p>• Address audit findings, providing recommendations for improvement and implementing solutions.</p><p>• Lead audit engagements, coordinating with team members to deliver high-quality results.</p><p>• Collaborate with internal and external stakeholders to support the growth and success of clients' businesses.</p><p>• Ensure all financial records are organized and up-to-date, adhering to regulatory requirements.</p><p>• Provide innovative strategies to clients, helping them optimize their financial operations and achieve growth.</p>
We are looking for an experienced Senior Financial Analyst to join our team in Etobicoke, Ontario. In this critical role, you will oversee financial planning and analysis, ensuring accurate monthly reporting, forecasting, budgeting, and strategic planning. You will collaborate closely with key stakeholders to provide insightful financial commentary and support decision-making processes that drive business success.<br><br>Responsibilities:<br>• Prepare comprehensive monthly financial reports, rolling forecasts, and annual budgets to support organizational goals and strategic planning.<br>• Conduct in-depth financial analysis, including cost and sales variance evaluations, and provide actionable insights to functional leaders.<br>• Develop and maintain financial models for cash flow management, capital expenditures, and valuation processes.<br>• Track and analyze key performance metrics, ensuring alignment with organizational objectives and communicating findings to management.<br>• Collaborate with the General Manager and corporate leadership to ensure high-quality financial plans and forecasts are achieved.<br>• Manage credit and collections processes for Canadian operations, ensuring effective cash flow management.<br>• Support mergers, acquisitions, and investment projects by conducting financial analysis and due diligence.<br>• Provide system-related input to enhance FP& A processes and improve financial reporting capabilities.<br>• Assist in preparing financial data for board meetings and executive presentations.<br>• Execute various ad hoc financial projects, including evaluation of capital expenditure initiatives and M& A opportunities.
<p>We are looking for an experienced Project Manager to join our client's team. In this long-term contract position, you will lead digital recruitment campaigns and manage client relationships to ensure successful outcomes. This role requires a strong focus on collaboration, campaign optimization, and financial oversight to achieve project goals.</p><p><br></p><p>Responsibilities:</p><p>• Oversee clinical trial recruitment campaigns, ensuring smooth execution from launch through completion.</p><p>• Collaborate with cross-functional teams to develop recruitment materials and optimize content throughout the campaign lifecycle.</p><p>• Monitor campaign performance metrics, creating and presenting detailed reports to clients during scheduled meetings.</p><p>• Identify and implement improvements for live campaigns, working with team members as necessary.</p><p>• Manage campaign budgets effectively, including forecasting revenue and tracking financial performance.</p><p>• Build strong partnerships with clients, acting as a trusted advisor and representing the organization professionally.</p><p>• Assist in the development of new service opportunities within existing contracts and execute amendments as needed.</p><p>• Coordinate monthly invoicing based on campaign outcomes and ensure accurate financial reporting.</p><p>• Advocate for campaign success within internal teams and contribute to workflow improvements.</p><p>• Support other Project Managers during absences by handling reports, meetings, and related tasks.</p>
<p>Are you an accounting professional with strong attention to detail and a passion for working in a fast-paced, customer-focused industry? Our team is seeking an Accounting Administrator to join a leading automotive dealership. In this key role, you will play a vital part in the financial operations and administrative success of the dealership.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, process, and reconcile invoices, purchase orders, vendor payments, and ensure accuracy with dealership policies.</li><li>Maintain deposits, accounts receivable, and petty cash, including daily balancing and proper recordkeeping.</li><li>Conduct account reconciliations, identify discrepancies, and support month-end close processes.</li><li>Perform dealership-specific administrative tasks, support internal and external audits, and ensure compliance with industry regulations and corporate guidelines.</li><li>Collaborate with various dealership departments to seamlessly integrate accounting processes and enhance customer satisfaction.</li></ul><p><br></p>
<p>Are you an experienced accounting professional looking for an opportunity to lead and grow within a dynamic and growing company? Our client specializes in custom design, manufacture, and assembly of of projects throughout North America and expanding the team by hiring a Controller. <strong>Note that this role is 100% onsite until the new Controller is able to effectly perform the position in a hybrid capacity.</strong></p><p><br></p><p>As the Controller, you will report to the COO and take ownership of the organization's financial operations, ensuring accuracy and efficiency while supporting business goals. You will be an integral part of the leadership team and collaborate with other departments including Operations, Production, Project Management and Supply Chain/Procurement.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li><strong>Leadership & Oversight: </strong>Provide direction for daily accounting processes, including accounts payable, accounts receivable, payroll, and the general ledger.</li><li><strong>Financial Reporting:</strong> Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.</li><li><strong>Internal Controls: </strong>Maintain internal financial safeguards, oversee budgets, track costs, and monitor expenditures.</li><li><strong>Cash Flow Management: </strong>Drive forecasting and cash flow planning in collaboration with organizational leadership.</li><li><strong>Audit Readiness: </strong>Coordinate the annual audit process and serve as the primary liaison for external auditors.</li><li><strong>Compliance:</strong> Ensure adherence to all financial, tax, and regulatory reporting requirements.</li><li><strong>Process Improvement: </strong>Lead initiatives to optimize accounting processes and systems for greater efficiency.</li><li><strong>Inventory Management:</strong> Support cost tracking and analysis for inventory control.</li><li><strong>Project Support:</strong> Provide financial expertise related to cost control, job costing, and billing for project management teams.</li><li><strong>Team Development: </strong>Supervise, train, and mentor junior accounting staff, fostering a high-performance team-oriented culture.</li></ul><p><br></p>
<p>Robert Half is seeking a skilled and dynamic Accounting Manager for an exciting opportunity within a fast-paced, collaborative environment. In this role, you’ll oversee daily accounting operations, ensuring accurate financial reporting while mentoring a team of accountants and driving process improvements. If you’re technically knowledgeable, thrive in leadership positions, and are passionate about advancing internal controls, this position is for you!</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>As the Accounting Manager, you will:</p><p>· Prepare and review journal entries in adherence with ASPE and GAAP standards.</p><p>· Manage and coordinate month-end and year-end close processes to meet deadlines.</p><p>· Supervise, mentor, and provide guidance to a team of accountants, fostering their development and resolving technical accounting challenges.</p><p>· Ensure timely and accurate completion of all balance sheet reconciliations, adhering to established monthly deadlines.</p><p>· Collaborate across departments to collect and analyze financial data, maintaining consistency and accuracy in reporting.</p><p>· Identify areas for process improvements to increase efficiency and strengthen internal controls.</p><p>· Ensure compliance with tax regulations, managing HST and WSIB filings as required.</p><p>· Act as the primary liaison for external auditors, preparing documentation and addressing requests.</p><p>· Contribute to the development and implementation of accounting policies and procedures.</p><p>· Provide support for special projects, system upgrades, and ongoing process improvements.</p><p><br></p>
<p><strong>Job Description: Accounting Manager – 1-year contract</strong></p><p><br></p><p>Our client in Kitchener is seeking an Accounting Manager for a 1-year contract. The successful candidate will oversee day-to-day management of AP/AR functions, lead month-end and year-end close activities, and handle trust accounting reconciliations related to real estate closings. The ideal professional is hands-on, detail-oriented, eager to learn, and able to manage competing deadlines in a collaborative team environment. Working arrangement is onsite, 5 days weekly. Free parking is available.</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and execute full-cycle Accounts Receivable and Accounts Payable processes, ensuring accurate and timely record-keeping.</li><li>Conduct bank and trust account reconciliations, especially in conjunction with month-end (due by the 23rd of the following month) and year-end close processes.</li><li>Prepare and review financial statements, cash flow reports, and handle trust accounting specific to real estate closings.</li><li>Manage the monthly closing process, ensuring transaction completeness and reconciliation accuracy.</li><li>Prepare and post journal entries; review and ensure proper documentation for all entries.</li><li>Perform advanced Excel analyses, including pivot tables and VLOOKUPs, to support reporting and reconciliations.</li><li>Support or lead a small team as business needs require.</li><li>Ensure compliance with internal controls and maintain records in accordance with law/real estate industry standards.</li><li>Adapt to learning new tasks and accounting systems as required.</li></ul><p><br></p>
We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
<p><br></p><p>The AR/Collections Specialist is responsible for managing the credit risk and collection activities for assigned accounts. This role ensures timely payment of outstanding invoices, maintains accurate records, and provides exceptional customer service in both English and French. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and analyze credit applications and financial data to determine creditworthiness.</li><li>Set and monitor credit limits in accordance with company policies.</li><li>Contact customers regarding overdue accounts via phone, email, and written correspondence.</li><li>Negotiate payment arrangements and resolve disputes professionally.</li><li>Monitor aging reports and escalate high-risk accounts as needed.</li><li>Provide support to customers in both English and French</li><li>Respond promptly to inquiries regarding invoices, payments, and account status.</li><li>Maintain accurate records of collection activities and account status.</li><li>Prepare regular reports on collections performance and outstanding balances.</li><li>Ensure compliance with company policies and relevant regulations.</li></ul><p><br></p><p><br></p>
We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
