We are looking for a dynamic Cybersecurity Awareness Program Manager & Trainer to lead impactful initiatives that enhance security awareness across our organization. In this long-term contract role, you will design and implement engaging training programs, campaigns, and workshops to foster a culture of cybersecurity vigilance. Based in Hamilton, Ontario, this position offers an exciting opportunity to make a meaningful difference in a local government setting.<br><br>Responsibilities:<br>• Develop and implement comprehensive cybersecurity awareness campaigns tailored to diverse audiences within the organization.<br>• Plan and execute Cybersecurity Awareness Month activities, including themes, events, and training initiatives.<br>• Create a variety of engaging training materials, such as presentations, e-learning modules, videos, and infographics.<br>• Collaborate with IT, communications, and leadership teams to align security awareness programs with organizational objectives.<br>• Manage phishing simulation exercises and deliver workshops to enhance employee resilience against social engineering attacks.<br>• Monitor and report on the effectiveness of awareness initiatives using metrics, surveys, and feedback.<br>• Stay informed about emerging cybersecurity threats and trends to ensure training content remains relevant.<br>• Estimate and manage budgets, costs, and resources for planned awareness initiatives.
We are looking for a highly experienced Project Manager to lead and oversee the successful delivery of complex IT projects. This long-term contract position is based in Toronto, Ontario, and requires a dynamic individual with a proven track record in project management. The ideal candidate will possess strong leadership skills, technical expertise, and the ability to manage multiple stakeholders in a hybrid work environment.<br><br>Responsibilities:<br>• Oversee the full lifecycle of projects, ensuring timely and successful delivery of objectives.<br>• Define project scope, key stakeholders, timelines, resource needs, and deliverables.<br>• Implement standardized templates and communication processes to ensure clarity and consistency across projects.<br>• Establish a project management office (PMO) with clearly defined roles and responsibilities for all team members.<br>• Collaborate with subject matter experts to gather input and drive project success.<br>• Monitor project progress and outcomes, making adjustments to plans or timelines as necessary to meet goals.<br>• Track and manage project budgets, addressing potential overruns and securing additional funding when needed.<br>• Prepare and present project-related KPIs and reports to local management and centralized IT teams.<br>• Facilitate meetings and discussions to support the planning and execution of local IT initiatives.<br>• Ensure adherence to Agile and Waterfall methodologies, leveraging tools like Jira and Project to optimize project outcomes.
• Lead the IT compliance and audit function, setting strategy and ensuring alignment with business and regulatory requirements.<br>• Oversee and respond to internal and external IT audit findings, including drafting and coordinating management responses.<br>• Develop, implement, and maintain compliance frameworks, policies, and procedures.<br>• Partner with internal teams and external auditors to facilitate successful IT audits and regulatory examinations.<br>• Establish and track compliance metrics, dashboards, and reporting to measure program effectiveness and highlight areas of improvement.<br>• Drive remediation efforts and ensure timely closure of audit findings and risk issues.<br>• Advise leadership on compliance risks, gaps, and mitigation strategies.<br>• Serve as a trusted advisor to technology, cybersecurity, and business leadership on audit and compliance matters.<br>Qualifications<br>• 10–15 years of experience in IT compliance, audit, or risk management functions.<br>• Strong background in IT audits, compliance oversight, and audit program management.<br>• Proven experience responding to audit findings and writing management responses.<br>• Demonstrated ability to lead or establish a compliance/audit function or program.<br>• Experience in developing and reporting compliance metrics to executives and stakeholders.<br>• Preferably experience with a Big Four audit or consulting firm (audit, risk, or advisory practice).<br>• Excellent written and verbal communication skills, with the ability to translate technical issues into business terms.<br>• Strong organizational, leadership, and stakeholder management skills.<br>• Experience in frameworks like NIST, ISO, ITSM, etc. <br>Preferred Certifications<br>• Certified Information Systems Auditor (CISA)<br>• Certified Information Security Manager (CISM)<br>• Certified Information Systems Security detail oriented (CISSP)<br>• Other relevant compliance, risk, or audit certifications
<p>Reporting to the Director of Human Resources, the <strong>Bilingual Human Resources Manager</strong> is a versatile generalist. This professional plays a pivotal role in planning, organizing, and implementing comprehensive Human Resources strategies and programs </p><p><br></p><p><strong>Key Functions </strong></p><ul><li><strong>Employee Relations</strong>: Advise leadership on HR policies, facilitate workplace investigations, resolve conflicts, and ensure compliance with legislation.</li><li><strong>Talent Acquisition</strong>: Develop recruitment strategies, manage full-cycle hiring processes, and oversee onboarding to meet organizational needs.</li><li><strong>Benefits Administration</strong>: Coordinate benefit plans and serve as a resource for employees regarding inquiries and escalations.</li><li><strong>Compensation</strong>: Manage salary reviews and incentives as part of the annual compensation cycle using ADP Workforce Now.</li><li><strong>Employee Engagement & Recognition</strong>: Analyze engagement survey results, implement strategies to boost culture, and lead recognition programs.</li><li><strong>Performance Management</strong>: Oversee review processes, monitor progress, and provide guidance on appraisals and individual development goals.</li><li><strong>Equity, Diversity, and Inclusion</strong>: Develop outreach programs, enhance recruiting practices, and implement an inclusiveness lens in policies and procedures.</li><li><strong>Health and Safety</strong>: Ensure compliance with occupational health regulations, monitor workplace safety programs, and conduct risk assessments.</li><li><strong>Psychological Health and Safety</strong>: Design and execute mental well-being initiatives to support employees, aligning programs with organizational goals.</li><li><strong>Policy Compliance</strong>: Update and maintain HR policies to reflect regulatory changes and ensure alignment with corporate standards.</li></ul><p><br></p><p><br></p>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p><strong>Senior Audit Manager: Lead, Inspire, Deliver Excellence</strong></p><p>When numbers meet strategy and collaboration, they tell incredible stories of growth, resilience, and success. Our client is not just a CPA firm of accountants, advisors, or number-crunchers—they’re storytellers, puzzle-solvers, and trusted partners to their clients. Every day they work together to ensure their clients thrive, and every step of the way we empower our team to grow, thrive, and achieve impact.</p><p><br></p><p><strong>What Makes the Role Unique?</strong></p><p>As a <strong>Senior Audit Manager</strong>, you’ll be at the forefront of transforming financial complexities into actionable insights while delivering best-in-class services. This isn’t just a job; it’s your opportunity to lead teams, build enduring client relationships, and advance business development efforts that shape the future of the firm.</p><p><br></p><p><strong>What You’ll Achieve as a Senior Audit Manager</strong></p><ul><li>Drive strategic client management excellence</li><li>Manage a diverse portfolio of clients with advanced business, assurance, and tax needs.</li><li>Lead high-value meetings with clients, articulating strategies and resolving issues.</li><li>Draft and sign off on financial statements, ensuring precise disclosure and compliance.</li><li>Oversee assurance engagements, carrying out detailed reviews to maintain quality.</li><li>Prepare and analyze complex corporate and personal tax returns to deliver optimal results.</li><li>Exemplify leadership & operational excellence</li><li>Lead multi-disciplinary teams, fieldwork assignments, and large client engagements with confidence.</li><li>Allocate resources effectively, balancing demands with timelines and budgets.</li><li>Mentor, coach, and inspire junior staff to achieve personal and organizational goals.</li><li>Conduct performance evaluations and create development plans to ensure growth and success.</li><li>Take an active role in knowledge-sharing, leading internal training programs and facilitating monthly sessions that empower your team.</li><li>Innovate and Drive Practice Development</li><li>Respond to Requests for Proposals (RFPs) and actively support winning new business initiatives.</li><li>Partner with Managing Partners to design policies and streamline processes that elevate firm-wide performance.</li><li>Chair internal strategy meetings, create agendas, and oversee follow-through initiatives.</li><li>Conduct advanced technical research to provide trusted consultation on complex tax and accounting matters.</li><li>Oversee billing, work-in-progress (WIP) management, and financial controls for client portfolios under your leadership.</li></ul><p><strong>What’s In It for You?</strong></p><ul><li>Competitive compensation package with full health benefits.</li><li>Strong work/life balance with flexibility to help you balance your family an personal commitments.</li><li>Collaborative culture.</li><li>Meaningful client impact.</li></ul>
<p>Are you ready to take the next step in your public accounting career, with a clear path to partnership? Do you thrive in a collaborative environment where your professional growth, work/life balance, and flexibility are prioritized? If so, we have the perfect opportunity for you!</p><p><br></p><p>We are seeking a dynamic and motivated <strong>Audit Manager </strong>to join an innovative and growth-focused public accounting firm in the Niagara Region. This role offers an incredible opportunity for unlimited career progression, including a defined path to partnership, while simultaneously fostering professional development and promoting a balanced lifestyle.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p><strong>As an Audit Manager, you will:</strong></p><ul><li>Lead and execute audit, review, and compilation engagements, ensuring the delivery of quality results within established timelines.</li><li>Collaborate with team members and clients onsite to build strong relationships, identify client needs, and deliver tailored solutions.</li><li>Mentor and guide junior team members, providing support and encouragement to help them thrive.</li><li>Manage multiple engagements simultaneously, ensuring projects are completed accurately, on time, and on budget.</li><li>Conduct research on complex auditing and accounting issues to provide insight and guidance to clients.</li><li>Identify opportunities for process improvements, client growth, and service expansion to support business goals.</li></ul><p><strong>What You’ll Achieve</strong></p><ul><li>Deliver quality deliverables that exceed client expectations.</li><li>Strengthen client relationships and enhance retention rates through exceptional service.</li><li>Create scalable processes and contribute to the firm’s continued success and expansion.</li><li>Develop as a trusted leader within the firm with a structured path to becoming a Partner.</li></ul><p><strong>Why Join Our Client (and Join Another CPA Firm?)</strong></p><ul><li>Flexibility & Work/Life Balance: Enjoy a supportive culture that values your personal life while maintaining professional excellence.</li><li>Career Growth: Benefit from unlimited growth opportunities, a clear pathway to partnership, and the chance to work closely with leadership.</li><li>Collaborative Environment: Work onsite with a team of motivated, talented professionals who encourage teamwork, communication, and innovation.</li><li>Continuous Learning: Access learning and development resources to keep your technical skills sharp and stay ahead in a dynamic field.</li><li>Impactful Leadership: Make a direct impact on the firm’s success and contribute to building a high-performing team.</li></ul><p><strong>Take the Next Step</strong></p><p>Are you ready to expand your career, grow into a leadership role, and work with a firm deeply invested in your success and well-being? If so, we’d love to have a conversation with you!</p><p>Apply now and make your next professional move your best one yet. Together, we’ll reach greater success!</p>
<p><strong>Executive Assistant to CEO (Hybrid – Toronto, ON)</strong></p><p>A leading not-for-profit regulatory organization is seeking an <strong>Executive Assistant to the Chief Executive Officer (CEO)</strong> for a <strong>full-time, permanent</strong> position starting immediately.</p><p>This role offers an exciting opportunity to provide high-level executive and administrative support in a <strong>dynamic, professional, and mission-driven environment</strong> that values trust, transparency, and collaboration.</p><p><br></p><p><strong>About the Organization</strong></p><p>The organization regulates and supports a large professional community across Ontario, ensuring public confidence and trust in a key service sector. With a team of over 170 employees, it offers a <strong>collegial, hybrid work environment</strong> that emphasizes integrity, respect, and accountability.</p><p>Employees enjoy an inclusive culture that celebrates <strong>diversity, equity, and belonging</strong>, with meaningful opportunities for professional growth and engagement.</p><p><br></p><p><strong>The Role</strong></p><p>The <strong>Executive Assistant to the CEO</strong> will provide senior-level administrative support and act as a critical liaison between the CEO, Board of Directors, internal leadership, and external stakeholders.</p><p>The ideal candidate is a <strong>seasoned, highly organized professional</strong> with exceptional communication skills, strong business judgment, and the ability to manage confidential information with discretion. This role requires a proactive approach, strong attention to detail, and the ability to thrive in a fast-paced and sometimes ambiguous environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage calendars, coordinate meetings, and arrange travel and accommodations.</li><li>Prepare and format communications including memos, emails, reports, and presentations.</li><li>Support Board and Committee operations including <strong>minute-taking, meeting preparation, and follow-up</strong>.</li><li>Manage information flow, ensuring accuracy and confidentiality at all times.</li><li>Maintain organized filing and document management systems.</li><li>Anticipate needs and proactively support the CEO in achieving strategic and operational priorities.</li></ul>
<p>Robert Half is seeking a <strong>Change & Risk Management Specialist</strong> for a Hamilton client. The successful consultant will drive successful organizational transformations and the seamless adoption of new technology solutions. This critical role combines expertise in change management and risk mitigation with a strong ability to engage stakeholders, assess business impacts, and foster alignment across technical and non-technical teams. This is a 6+ month engagement, with a hybrid working arrangement, 2 days in office. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct stakeholder analysis to identify key influencers, role dynamics, and potential organizational constraints.</li><li>Establish and maintain communication channels to share updates, manage expectations, and solicit input.</li><li>Draft clear, professional corporate communications designed to inform and align employees and leadership on change initiatives.</li><li>Perform change impact assessments to analyze how new processes or technologies affect business units and end users.</li><li>Develop tailored resistance management strategies to address adoption challenges and accelerate change acceptance.</li><li>Design and deliver training programs, including workshops and awareness sessions, to support end-user adoption.</li><li>Conduct Business Impact Analyses (BIA) to assess critical business processes, identify dependencies, and evaluate potential risk exposures.</li><li>Partner with IT, risk management, and project teams to integrate risk mitigation strategies and compliance measures into change programs.</li><li>Track adoption metrics and provide detailed progress reports to leadership and stakeholders.</li><li>Continuously assess outcomes and recommend adjustments to change strategies where needed.</li><li>Capture lessons learned and develop a repository of best practices to enhance future change and risk management initiatives.</li></ul>
<p>Are you an ambitious accounting professional with a passion for real estate and a drive for career advancement? Do you bring strong financial expertise and value growth, innovation, and collaboration? If so, we’re excited to welcome a Property Accountant to join our client’s growing team in Ontario.</p><p><br></p><p>Our client provides exceptional property management services while fostering an environment that supports both professional and personal growth. As a key player in their accounting team, you’ll have the opportunity to work on challenging projects, refine your skills, and contribute to a portfolio of high-value properties across the region.</p><p><br></p><p>About the Role:</p><p>As a Property Accountant, you will provide financial oversight and reporting for a range of real estate investments. Ideally, you’re someone who is actively pursuing your CPA designation through the Professional Education Program (CPA PEP) and excited about progressing in your career. Reporting directly to the Accounting Manager, you’ll ensure smooth day-to-day accounting processes, accurate reporting, and compliance with regulatory standards.</p><p><br></p><p>Key Responsibilities:</p><p>· Prepare and analyze monthly, quarterly, and annual financial reports for assigned properties, including variance analyses and trend forecasting.</p><p>· Manage accounts payable and receivable processes, including rent collections, vendor payments, tenant reconciliations, and month-end accruals.</p><p>· Perform bank and general ledger account reconciliations.</p><p>· Assist in budget preparation, forecasting, and cost management initiatives to optimize property financial performance.</p><p>· Collaborate with property managers and leadership teams to address accounting-related concerns and opportunities.</p><p>· Ensure compliance with regulatory and tax filing requirements (property tax payments, GST/HST filings, etc.).</p><p>· Provide support for audits and financial reviews, working closely with key stakeholders.</p>
<p>We are hiring for an experienced eCommerce Optimization & Search Specialist to join our client on a 3-month contract (with a potential to extend) role. This is an execution-focused role ideal for professionals with a strong background in search optimization, conversion rate optimization (CRO), and digital merchandising within a complex, SKU-intensive product environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Analyze on-site search and browse behavior to identify friction points, improve search-to-cart performance, and elevate the overall relevance and user experience.</p><p>• Optimize product discovery and digital merchandising using insights to surface adjacent, complementary, and high-performing SKUs.</p><p>• Collaborate with Category Management to improve taxonomy, filtering, and product placement on PLPs and SRPs.</p><p>• Work closely with the Product Content team to ensure product data supports optimized search, browse, and add-to-cart behavior.</p><p>• Monitor search dashboards (e.g., COVEO, GA4) to resolve null or irrelevant result sets and reduce abandonment through alternate paths or query suggestions.</p><p>• Support and interpret A/B testing results to validate CRO hypotheses, partnering with Product and Analytics teams.</p><p>• Assist with the development of the on-site search enhancements roadmap and personalization strategies.</p><p>• Coordinate with third-party vendors and internal stakeholders on campaigns, product launches, and optimization projects.</p><p>• Track and prioritize multiple projects using project/workflow tools to meet deadlines and ensure transparency.</p><p>• Use customer feedback, analytics, and heatmaps to validate changes and guide continuous improvement efforts.</p>
<p>Are you an experienced accounting professional looking for an opportunity to lead and grow within a dynamic and growing company? Our client specializes in custom design, manufacture, and assembly of of projects throughout North America and expanding the team by hiring a Controller. <strong>Note that this role is 100% onsite until the new Controller is able to effectly perform the position in a hybrid capacity.</strong></p><p><br></p><p>As the Controller, you will report to the COO and take ownership of the organization's financial operations, ensuring accuracy and efficiency while supporting business goals. You will be an integral part of the leadership team and collaborate with other departments including Operations, Production, Project Management and Supply Chain/Procurement.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li><strong>Leadership & Oversight: </strong>Provide direction for daily accounting processes, including accounts payable, accounts receivable, payroll, and the general ledger.</li><li><strong>Financial Reporting:</strong> Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.</li><li><strong>Internal Controls: </strong>Maintain internal financial safeguards, oversee budgets, track costs, and monitor expenditures.</li><li><strong>Cash Flow Management: </strong>Drive forecasting and cash flow planning in collaboration with organizational leadership.</li><li><strong>Audit Readiness: </strong>Coordinate the annual audit process and serve as the primary liaison for external auditors.</li><li><strong>Compliance:</strong> Ensure adherence to all financial, tax, and regulatory reporting requirements.</li><li><strong>Process Improvement: </strong>Lead initiatives to optimize accounting processes and systems for greater efficiency.</li><li><strong>Inventory Management:</strong> Support cost tracking and analysis for inventory control.</li><li><strong>Project Support:</strong> Provide financial expertise related to cost control, job costing, and billing for project management teams.</li><li><strong>Team Development: </strong>Supervise, train, and mentor junior accounting staff, fostering a high-performance team-oriented culture.</li></ul><p><br></p>
<p><strong>Position: Associate / Analyst, Corporate Banking</strong></p><p><strong>Summary</strong></p><p> The Associate / Analyst role in Corporate Banking is an entry-level relationship management position focused on supporting business development and client relationship management, particularly with Canadian subsidiaries of international corporations. The position involves structuring and executing corporate banking transactions, preparing client pitch materials, and collaborating with global teams to deliver integrated financial solutions.</p><p><strong>Reports To:</strong> Department Head, Corporate Banking – Canada</p><p><strong>Key Responsibilities</strong></p><ul><li>Support business development initiatives across Canada in areas including loans, deposits, settlements, foreign exchange, and derivatives.</li><li>Build and maintain strong relationships with clients, particularly Canadian subsidiaries of global corporations.</li><li>Partner with internal stakeholders and global offices to develop product ideas and provide financial solutions.</li><li>Prepare pitch books, deal documentation, and other materials to support client engagement.</li><li>Conduct industry and market research to evaluate risk and identify opportunities.</li><li>Contribute to transaction execution and the achievement of broader team objectives.</li><li>Participate in firm-wide initiatives such as training programs, employee resource groups, and community involvement.</li><li>Perform other duties as assigned by the head of the department. </li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li><strong>Workforce Data Analysis</strong>: Analyze HR data and metrics to influence decisions on workforce planning, recruitment, retention, and employee relations strategies.</li><li><strong>HR Reporting & Dashboards</strong>: Develop and maintain user-friendly HR reports and dashboards, aiding cross-functional teams in tracking performance and planning.</li><li><strong>Translation & Cultural Sensitivity</strong>: Translate HR communications, policies, and training materials into [specific language], ensuring they are culturally sensitive and accurate.</li><li><strong>Employee Relations Collaboration</strong>: Partner with departments to address employee concerns, provide insights, and recommend innovative solutions for better engagement and retention.</li><li><strong>Compliance Oversight</strong>: Ensure adherence to local and international labor laws, as well as internal policies, across diverse, multilingual teams.</li><li><strong>HR Program Support</strong>: Facilitate onboarding processes and support HR initiatives to promote efficiency, inclusivity, and employee satisfaction.</li></ul><p><br></p><p><br></p><p><br></p>
<p>Are you a detail-oriented professional with expertise in payroll, benefits administration, and HRIS systems? A leading distribution organization is searching for a skilled Payroll / Benefits / HRIS Administrator to join their dynamic team! If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in ensuring accuracy and compliance in HR functions, this is the opportunity you’ve been waiting for.</p><p><br></p><p>About the Role:</p><p>As the Payroll / Benefits / HRIS Administrator, you will play a key role in supporting our HR team and wider organization through efficient payroll processing, benefits management, and HR system optimization. You’ll collaborate with multiple departments and be pivotal in ensuring employees are paid accurately, benefit programs function smoothly, and HR data integrity is maintained across systems.</p><p><br></p><p>Responsibilities:</p><p>· Manage end-to-end payroll processing, ensuring compliance with federal, state, and local regulations.</p><p>· Administer employee benefits programs, including enrollments, changes, and terminations, while answering employee questions and resolving benefit-related concerns.</p><p>· Maintain and optimize the company’s HR Information System (HRIS), ensuring data accuracy, generating reports, and streamlining processes.</p><p>· Partner with HR and financial teams to ensure payroll and benefits align with company policies and goals.</p><p>· Assist in the preparation of required reports, audits, and reconciliations related to payroll, benefits, and HR systems.</p><p>· Analyze payroll, benefits, and HRIS data to identify trends and support strategic decision-making.</p><p>· Develop and document procedures to improve efficiency and compliance, staying ahead of best practices and regulatory changes.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
