3 results for It Support Specialist in Newmarket, ON

Senior IT Support Specialist

North York, ON
onsite
Permanent
70000 - 80000 CAD / Yearly
This job posting is for a current vacancy with our client. Our client, a well-established and growing organization within the financial services sector, is seeking a Senior IT Support Specialist (Bilingual) to join their Toronto-based IT team. This is an exciting opportunity for an experienced IT support professional who enjoys solving complex technical issues, mentoring junior team members, and serving as a trusted technology partner to employees and business stakeholders. This individual will act as a key escalation resource, providing high-touch support while helping to drive operational excellence across the IT support function. This role is highly visible within the organization and will support employees at all levels, including senior leadership and executives. The ideal candidate is customer-focused, collaborative, and takes pride in delivering exceptional service. What you will do and how you will make an impact … <ul><li>Act as the primary escalation point for complex technical issues raised by the Helpdesk team.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.</li><li>Provide support for Windows environments, Microsoft 365 applications, Exchange, MFA solutions, remote access tools, printers, scanners, VOIP phones, conferencing systems, and other end-user technologies.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and software applications.</li><li>Take ownership of incidents and service requests from initial intake through resolution, ensuring accurate and detailed ticket documentation.</li><li>Mentor and support junior IT team members, serving as an informal leader and go-to technical resource.</li><li>Coordinate onboarding activities, including workstation setup, equipment deployment, and IT orientation for new employees.</li><li>Provide support to both internal employees and external business users through phone, email, in-person, and remote support channels.</li><li>Assist with cloud-based applications, secure messaging platforms, advisor portals, and authentication technologies.</li><li>Collaborate closely with infrastructure, security, and operations teams to troubleshoot and resolve issues.</li><li>Occasionally travel to support other Canadian office locations as required.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li><li>You are proactive and curious, and are eager to learn.</li><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li><li>You are exceptionally organized and diligent with ticket documentation.</li></ul>
2026-07-24T00:00:00Z

Help Desk/Desktop Support Analyst

North York, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a customer-focused Desktop Support Analyst to join a Financial Services organization in Toronto, Ontario on a Contract basis. This position plays a key role in supporting employees and advisors by resolving day-to-day technical issues, preparing equipment for new hires, and maintaining a reliable end-user computing environment. The successful candidate will work closely with internal IT teams while delivering attentive, responsive service to both technical and non-technical users. This is a 2 month contract to start, fully in office for client in North York, Ontario. Responsibilities:• Deliver first- and second-level technical support for staff and advisors, addressing incidents and service requests in a timely and thorough manner.• Set up workstations, user accounts, and equipment for new employees, ensuring a smooth onboarding experience from day one.• Diagnose and resolve issues involving desktops, laptops, printers, scanners, mobile devices, software applications, and network access.• Administer and support core workplace technologies, including Microsoft 365, Windows 10 and 11, Active Directory, Azure, and Intune.• Track, assign, and maintain IT hardware inventory, including device deployment, recovery, and lifecycle updates.• Escalate complex issues appropriately and collaborate with Infrastructure and Security teams to support broader technical initiatives and problem resolution.• Provide deskside and remote assistance to users with varying levels of technical knowledge, maintaining a strong service-oriented approach.• Create and update support documentation, ticket notes, and knowledge resources to improve issue tracking and team efficiency
2026-07-27T00:00:00Z

Customer Experience Specialist

Etobicoke, ON
onsite
Temporary
22.8 - 26.4 CAD / Hourly
We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is ideal for someone who enjoys providing dependable administrative and customer support in a fast-paced environment. The successful candidate will help manage order-related tasks, maintain accurate records, and contribute to a smooth day-to-day workflow. Responsibilities:• Enter customer and order information into internal systems with a high level of accuracy and attention to detail.• Support the processing of paper-based orders by converting them into complete electronic records for operational use.• Assist with order picking activities to help ensure items are prepared correctly and on schedule.• Monitor order details closely and flag discrepancies or missing information for timely resolution.• Provide general customer service support by responding to inquiries and helping address routine concerns.• Use SAP S/4HANA, including SAP SD (Sales and Distribution) modules, business software, and CRM tools to enter orders, update records, track activities, and support communication across teams.• Participate in training on internal order entry processes and follow established procedures consistently.
2026-07-28T00:00:00Z