<p>A leading organization within the industrial services sector is seeking an experienced <strong>IT Manager/Director </strong>to oversee and advance its information technology operations in its Windsor office. This role is responsible for leading the IT department, managing daily activities, crafting strategic plans, and ensuring the secure and effective use of technology throughout the company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and manage the IT team to deliver optimal support and services.</li><li>Develop and implement IT strategy in alignment with business objectives.</li><li>Ensure the security, integrity, and reliability of all IT systems and infrastructure.</li><li>Oversee IT projects, including system upgrades, migrations, and new technology rollouts.</li><li>Manage vendors and third-party service providers.</li><li>Develop and maintain IT policies, procedures, and documentation.</li><li>Collaborate with stakeholders across departments to identify current and future technology needs.</li><li>Prepare and manage departmental budgets.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>A leading upscale hospitality property in North York is seeking a dynamic and experienced <strong>General Manager </strong>to oversee all aspects of hotel operations, drive strategic initiatives, and deliver exceptional guest experiences. This is an outstanding opportunity for a proven leader who is committed to operational excellence, team development, and driving business growth in a competitive market.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day hotel operations, ensuring alignment with brand standards, business objectives, and guest satisfaction targets.</li><li>Develop, implement, and monitor annual budgets, forecasting, and financial plans to maximize profitability and cost control.</li><li>Foster a culture of hospitality and service excellence among department heads and team members.</li><li>Lead, mentor, and develop management staff in rooms, food & beverage, sales, housekeeping, engineering, and other departments.</li><li>Ensure regulatory compliance in health, safety, sanitation, and employment practices.</li><li>Collaborate with sales and marketing teams to drive occupancy, increase market share, and ensure guest retention.</li><li>Analyze operational performance metrics, guest feedback, and market trends to identify areas for improvement.</li><li>Build and maintain strong relationships with owners, brand representatives, local business partners, and the community.</li></ul><p><strong> </strong></p>
