2 results for Customer Service Manager in Newmarket, ON

Customer Experience Specialist

Etobicoke, ON
onsite
Temporary
22.8 - 26.4 CAD / Hourly
We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is ideal for someone who enjoys providing dependable administrative and customer support in a fast-paced environment. The successful candidate will help manage order-related tasks, maintain accurate records, and contribute to a smooth day-to-day workflow. Responsibilities:• Enter customer and order information into internal systems with a high level of accuracy and attention to detail.• Support the processing of paper-based orders by converting them into complete electronic records for operational use.• Assist with order picking activities to help ensure items are prepared correctly and on schedule.• Monitor order details closely and flag discrepancies or missing information for timely resolution.• Provide general customer service support by responding to inquiries and helping address routine concerns.• Use SAP S/4HANA, including SAP SD (Sales and Distribution) modules, business software, and CRM tools to enter orders, update records, track activities, and support communication across teams.• Participate in training on internal order entry processes and follow established procedures consistently.
2026-07-28T00:00:00Z

Account Manager

Toronto, ON
onsite
Permanent
65000 - 69000 CAD / Yearly
We are looking for an Account Manager to support physician members with insurance-related guidance in a consultative, service-oriented environment in Toronto, Ontario. This hybrid position blends client relationship management, coverage expertise, and day-to-day advisory support, making it well suited to someone who enjoys helping clients understand benefits options and resolve questions with care. The role emphasizes group benefits and health and dental coverage while delivering a high standard of service rather than focusing on high-pressure sales activity. Responsibilities:• Build trusted relationships with physician members by responding to coverage questions and providing clear guidance on available insurance and benefits options.• Partner closely with the advisory team to coordinate member support, prepare client information, and help move cases forward efficiently.• Explain eligibility, enrolment details, and plan features related to group benefits, health coverage, and dental programs in an accurate and accessible way.• Deliver attentive client service by addressing issues promptly, following up on outstanding items, and helping resolve policy or administrative concerns.• Maintain detailed client records and interactions within CRM and related office systems to support service continuity and reporting.• Assist with sales support activities by identifying member needs, sharing suitable product information, and contributing to a positive client experience.• Participate in onboarding and training programs to strengthen product knowledge, service capability, and understanding of internal processes.• Support administrative and office functions tied to account management, documentation, and coordination with internal stakeholders.
2026-07-16T00:00:00Z