2 results for Telecommunications Specialist in Mississauga, ON

Genesys Cloud Specialist

Whitby, ON
onsite
Contract / Temporary
45.00 - 60.00 CAD / Hourly
We are looking for an experienced Genesys Cloud Specialist to support a non-profit organization in Whitby, Ontario through a Long-term Contract engagement. This role is suited to a senior consultant who can oversee day-to-day platform operations, optimize contact centre capabilities, and help maintain a reliable cloud-based telephony environment. The successful candidate will bring strong technical judgement, hands-on configuration expertise, and the ability to work across service teams to improve performance and user experience. Responsibilities: • Oversee the ongoing administration of the Genesys Cloud CX environment, ensuring the platform remains stable, secure, and effective for daily operations. • Manage system configuration across user accounts, access levels, divisions, queues, skills, and routing profiles to align with operational needs. • Track platform performance and availability, resolve front-line support issues, and escalate more complex incidents to the managed service provider when necessary. • Build and refine Architect call flows to support efficient customer journeys and dependable contact handling processes. • Set up and maintain routing models, queue logic, overflow paths, callback options, operating schedules, and holiday coverage. • Configure announcements, audio prompts, and customer-facing messaging to support clear and consistent communications. • Support Workforce Management setup by maintaining business units, management units, scheduling structures, and forecasting parameters. • Contribute to Quality Management administration, including evaluation workflows, recording capabilities, and calibration activities that strengthen service quality. • Work with stakeholders to recommend practical improvements to telephony, cloud contact centre operations, and related business processes. • Provide documentation, knowledge sharing, and user guidance to support adoption, training, and effective platform use.
2026-07-09T18:18:40Z

Help Desk/Desktop Support Analyst

Markham, ON
onsite
Contract / Temporary
25.00 - 30.00 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a service-focused organization in Markham, Ontario on a 3 month contract basis role to start. In this role, you will provide day-to-day technical assistance to employees, helping ensure devices, accounts, and workplace technology are set up and functioning effectively. You will work closely with internal stakeholders and external technology partners while delivering responsive support in a hybrid environment. This opportunity is well suited to someone who combines strong troubleshooting ability with a patient, customer-first approach. Responsibilities:• Respond to support requests and diagnose technical issues affecting computers, software, mobile devices, and related equipment.• Provide front-line assistance for Microsoft 365 applications, including Outlook, and help users resolve access, configuration, and usability concerns.• Prepare technology for new hires and departing employees by setting up accounts, assigning equipment, and coordinating secure access changes.• Install, configure, and deploy laptops, desktop workstations, and mobile devices so staff have the tools needed to work effectively.• Maintain accurate records for hardware and technology assets, including inventory tracking, device assignment, and lifecycle updates.• Deliver Level 1 deskside and remote support for end users, ensuring timely resolution of common technical problems.• Assist staff in person with technical questions and explain solutions clearly to users with varying levels of technical knowledge.• Collaborate with the organization’s external infrastructure provider to support ongoing IT operations and escalate issues when needed
2026-07-06T15:08:40Z