<p><strong>About the Role:</strong></p><p>This is a high-impact leadership opportunity offering strategic oversight and operational responsibility across a multi-site footprint spanning Canada, the USA, and Brazil. The Manager, Human Resources serves as the primary HR leader for the Americas division, partnering closely with both MFL and UT leadership teams to design and deliver people programs that enable business success, foster leadership capability, and support company growth. The ideal candidate is a trusted advisor, strong collaborator, and strategic influencer with significant experience supporting global organizations.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Strategic HR Leadership</strong></p><ul><li>Partner with Americas leadership teams to align HR and business strategies.</li><li>Translate people strategies into measurable initiatives supporting organizational priorities.</li><li>Influence and negotiate with leaders on HR programs, workforce investments, and change management.</li><li>Liaise with local leaders, HRBPs, and COEs globally to execute strategic people initiatives.</li></ul><p><strong>Talent & Leadership Development</strong></p><ul><li>Provide executive coaching to senior leaders to enhance team effectiveness.</li><li>Drive succession planning, leadership pipeline development, and high-potential talent programs.</li><li>Design and implement career development frameworks to support growth and upskilling in the region.</li></ul><p><strong>Retention & Engagement</strong></p><ul><li>Create strategies to attract, retain, and engage technical talent in a competitive market.</li><li>Partner with business leaders on culture improvement, engagement, and change management efforts.</li><li>Lead employee listening programs and leverage feedback to drive continuous improvement.</li></ul><p><strong>HR Execution & Strategy</strong></p><ul><li>Design and deliver compensation, benefits, and workforce strategies for all Americas locations.</li><li>Ensure HR policies are scalable and aligned to global standards, while accommodating local market needs.</li><li>Lead transformation initiatives integrating new HR programs and processes.</li></ul><p><strong>Employee Relations</strong></p><ul><li>Champion positive employee relations and ensure consistent application of HR policies and compliance.</li><li>Coach supervisors on employee relations and process improvements.</li><li>Conduct workplace investigations and prepare related findings.</li></ul><p><strong>HR Team Leadership</strong></p><ul><li>Promote a positive, collaborative, and high-performance culture within HR, modeling corporate values.</li><li>Develop and mentor a high-impact HR team.</li><li>Work with HR partners and People & Performance teams to deliver strategic outcomes.</li></ul><p><strong>Reporting & Compliance</strong></p><ul><li>Report on HR metrics and contribute to presentations and leadership communications.</li><li>Support company-wide process improvements and best practices.</li><li>Ensure legal compliance with employment legislation across multiple jurisdictions.</li><li>Manage employee relations counseling, outplacement counseling, and exit interviewing.</li></ul><p>Conduct research on personnel programs, policies, and employment law, and recommend improvements</p>
<p><strong>Job Title:</strong> <strong>HR Change Management Specialist</strong> (6 Month Contract)</p><p><strong>Location:</strong> Primarily Remote (periodic travel to Northern Ontario for critical project phases, approx. 10%)</p><p><strong>Contract Duration:</strong> 6 Months (potential for extension)</p><p><strong>Language Requirement:</strong> <strong>Bilingual </strong>– <strong>English </strong>and <strong>French required</strong></p><p><strong>Overview:</strong></p><p>We’re seeking a contract HR Change Management Specialist for a pivotal transformation initiative within a leading organization. This professional will take ownership of the people side of HR change, supporting the implementation of new HR processes, policies, and technology and core HRIS solutions. This project will impact diverse employee groups, including unionized staff, requiring a dedicated change management approach and bilingual communication.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and execute end-to-end change management strategies for HR system and policy transformation initiatives.</li><li>Analyze the impact of upcoming changes on employees and HR teams; identify stakeholders and track engagement needs.</li><li>Develop project plans, timelines, milestones, and resource allocations focused on adoption and risk mitigation.</li><li>Facilitate policy mapping, process documentation, and requirements gathering in partnership with HR, IT, and business leads.</li><li>Lead employee engagement sessions—focus groups, feedback forums, and training events—both virtually and during scheduled on-site sessions.</li><li>Develop and deliver tailored communication materials and training resources (guides, FAQs, presentations) to support employees and HR leadership through transitions.</li><li>Measure and report on adoption metrics, readiness, and effectiveness of change activities; adjust plans based on data and stakeholder feedback.</li><li>Collaborate with project managers and HR leadership to ensure seamless integration of change plans across multiple workstreams.</li><li>Support all phases of the engagement lifecycle: pre-launch, launch, go-live, and post-implementation.</li></ul>
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
