2 results for Customer Service Representative in Mississauga, ON

Bilingual Customer Service Associate

Markham, Ontario
onsite
Temporary
26.125 - 30.25 CAD / Hourly
We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office. This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a fast-paced setting, and can balance customer conversations with detailed administrative work. The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support. Responsibilities: • Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support. • Place outbound calls as needed to follow up on account matters, documentation, and service-related questions. • Review and update customer records to ensure personal details and insurance information remain complete and current. • Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency. • Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution. • Record customer interactions thoroughly in the call centre system so account activity is documented clearly. • Use established communication guidelines to address a range of customer topics consistently and effectively. • Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives. • Contribute to individual and team service goals by maintaining quality standards and timely follow-up.
2026-09-23T00:00:00Z

Financial Services Representative

Toronto, Ontario
onsite
Temporary
31.6635 - 36.663 CAD / Hourly
We are looking for a bilingual Financial Services Representative to support borrowers and deliver responsive service throughout the full loan lifecycle. This Contract position is based in Toronto, Ontario, and is well suited to someone who can manage client inquiries, payment-related requests, and account updates with accuracy and professionalism. The successful candidate will play an important role in maintaining strong client relationships while ensuring administrative and servicing tasks are completed in line with established procedures. Responsibilities: • Support borrowers in English and French by handling inquiries, explaining account details, and providing timely assistance related to their loan needs. • Manage loan servicing activities such as cancellations, corrections, payment schedule updates, deferrals, restructures, and other approved contract changes. • Review requests for fee adjustments and process them within policy guidelines while escalating exceptions for further approval when required. • Record insolvency documents, update account information, and direct files to the appropriate internal teams for follow-up action. • Maintain complete and accurate borrower records, including supporting documents, servicing updates, and detailed notes from client interactions. • Administer banking changes and payment account holds by following verification procedures and resolving discrepancies with internal partners. • Prepare and process returned payment items, investigate rejected transactions, and ensure account updates are completed accurately. • Handle insurance-related servicing requests, including cancellations and updates, while coordinating with relevant stakeholders to keep records current. • Contribute to operational effectiveness by supporting procedure enhancements, documentation updates, and cross-functional collaboration across servicing teams.
2026-09-25T00:00:00Z