<p><strong>Summary:</strong></p><p> A well-established small business in Toronto specializing in high-quality products is seeking an experienced and versatile General Manager to lead core operational functions and drive efficiency across the organization. Reporting directly to executive leadership, this pivotal role requires a hands-on leader with a proven track record in small business environments, where adaptability and multi-departmental expertise are key. The ideal candidate will oversee daily operations, foster cross-functional collaboration, and contribute to the company's ongoing growth in a fast-paced setting.</p><p> </p><p><strong>Role Responsibilities:</strong></p><ul><li>Oversee and optimize key operational areas, including shipping, sampling, receiving, and quality assurance to ensure timely and accurate processes.</li><li>Lead the client services department to maintain exceptional customer relationships, resolve inquiries, and enhance service delivery.</li><li>Manage purchasing activities, including vendor negotiations, inventory control, and cost-effective sourcing of materials.</li><li>Direct production operations, coordinating workflows, team performance, and adherence to quality standards.</li><li>Collaborate with executive leadership on strategic planning and performance metrics to align operations with organizational goals.</li><li>Implement process improvements, identify bottlenecks, and drive initiatives for operational efficiency and cost savings.</li><li>Foster a positive team environment, including hiring, training, and performance management across supervised departments.</li><li>Ensure compliance with industry regulations, safety standards, and company policies in all operational activities.</li></ul><p><br></p>
