1 result for It Support in Mississauga, ON
IT Support Analyst
- North York, ON
- onsite
- Contract / Temporary
-
23 - 28 CAD / Hourly
- <p>This job posting is for a current vacancy with our client based in North York, Ontario. This position will provide day-to-day support for IT-related requests, working closely with the existing technical resource to keep issues moving and users informed. The role is ideal for someone who is comfortable in a fully onsite setting, communicates clearly with a broad user base, and can stay organized while managing multiple support needs.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate incoming support requests, track progress, and help ensure issues are addressed within expected timelines.</p><p>• Provide hands-on troubleshooting assistance for users experiencing system and application challenges, including NetSuite-related concerns.</p><p>• Work closely with the current IT support resource to prioritize tasks and maintain consistent service for onsite and global teams.</p><p>• Monitor tickets in Jira and maintain accurate updates so stakeholders have clear visibility into issue status and next steps.</p><p>• Support approximately 40 onsite employees while also responding to requests from international users across multiple regions.</p><p>• Communicate with employees in a clear, user-focused manner to resolve technical concerns and improve the support experience.</p><p>• Assist with follow-up testing, coordination, and documentation to confirm solutions are working as intended.</p><p>• Help identify recurring issues and contribute to practical recommendations that improve support processes and system reliability.</p>
- 2026-06-23T00:00:00Z
