1 result for Customer Service Manager in Mississauga, ON

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Thornhill, Ontario on a contract basis with the potential to become permanent. This role is well suited to someone who enjoys balancing administrative work with customer contact while helping reduce a high volume of outstanding claim-related tasks. The successful candidate will support documentation, payment processing, correspondence handling, and phone-based intake in a fast-moving environment where accuracy and service matter. Responsibilities: • Draft and issue claim-related documents, including member letters, third-party communications, consent paperwork, and other file correspondence as needed. • Handle claim payment administration by reviewing and processing expenses such as appraisal charges, glass-related invoices, and report fees. • Assist the total loss function by preparing settlement documentation and sending proof of loss materials in a timely manner. • Obtain supporting records for investigations by requesting documents such as police reports, fire incident reports, and other relevant external information. • Forward property damage claim files to legal representatives when requested, ensuring records are complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence so items are directed to the appropriate team or file without delay. • Place outbound calls to members to collect first notice of loss details for claims submitted after hours or through online channels. • Respond to incoming calls as required and direct each inquiry to the correct department while maintaining a high-quality customer experience.
2026-05-13T00:00:00Z