<p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office.</p><p><br></p><p>What you will do and how you will make an impact …</p><p><br></p><ul><li>Provide user support for Office 365 and Windows products.</li></ul><p><br></p><ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul><p><br></p><ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul><p><br></p><ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul><p><br></p><ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul><p><br></p><ul><li>Document processes and issues and manage their inventory.</li></ul><p><br></p><ul><li>Onboard and offboard users and manage user accounts and access.</li></ul><p><br></p><p><br></p><p>Why we are excited about you …</p><p><br></p><ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul><p><br></p><ul><li>You are proactive and curious, and are eager to learn.</li></ul><p><br></p><ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul><p><br></p>
We are looking for a skilled Application Support Analyst to join our team in Mississauga, Ontario. In this long-term contract position, you will provide technical expertise and application support across various systems and tools, ensuring efficient operations and minimizing disruptions. This role offers an excellent opportunity to collaborate with development teams, vendors, and stakeholders in the dynamic healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive application support, including training staff and resolving technical issues.<br>• Conduct root-cause analysis for incidents and problems to reduce system downtime.<br>• Collaborate with application development teams to address critical and high-priority issues.<br>• Engage with vendors to resolve system-related concerns as necessary.<br>• Troubleshoot application-related issues using queries, logs, and other technical tools.<br>• Manage content and user access for collaboration tools such as SharePoint and Teams.<br>• Develop automated workflows using Power Automate to streamline processes across applications.<br>• Document and maintain knowledge base articles, including troubleshooting guides and best practices.<br>• Gather and analyze system requirements while validating functionality and data integrity of new systems.<br>• Assist in quality assurance activities, including testing scenarios and change request preparation.
<p><strong>Client Operations Specialist</strong></p><p><strong>Toronto, ON | Hybrid (4x a week in office)</strong></p><p><strong>Base salary: $70,000-$80,000</strong></p><p><strong>The Opportunity</strong></p><p>Our client, a growing and well-established investment management firm, is seeking a <strong>Client Operations Specialist</strong> to join their team. This role plays a critical part in supporting the full client lifecycle, ensuring seamless execution of account activity, operational accuracy, and regulatory compliance.</p><p>You will act as a key liaison across Client Relations, Portfolio Management, custodians, and internal teams, helping to deliver a high-touch client experience while maintaining strong operational controls.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage day-to-day client account operations including deposits, withdrawals, transfers, and account updates</li><li>Coordinate incoming/outgoing asset transfers, account closures, and client offboarding processes</li><li>Administer fee structures, including setup, adjustments, and account closing fees</li><li>Set up and maintain recurring payment schedules (e.g., RRIF/LIF distributions)</li><li>Monitor account liquidity and partner with trading teams to support cash requirements</li><li>Maintain accurate client records and distribution lists to support reporting and communications</li><li>Assist in the preparation and delivery of client reporting, including statements and tax documentation</li><li>Support onboarding, KYC/AML updates, and ongoing regulatory documentation requirements</li><li>Liaise with custodians and internal stakeholders to resolve operational inquiries and ensure timely execution</li><li>Identify opportunities to enhance processes, controls, and overall operational efficiency</li></ul>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
