2 results for Help Desk Tier 3 in Brampton, ON

Help Desk Analyst I

Toronto, ON
onsite
Contract / Temporary to Hire
28 - 33 CAD / Hourly
We are looking for a dependable Help Desk Analyst I to provide day-to-day technical support for end users. This contract-to-permanent position is well suited to someone with strong Microsoft environment experience who can resolve hardware, software, and connectivity issues in a thorough and timely manner. The successful candidate will support business users across core workplace technologies, contribute to smooth onsite operations, and help maintain a reliable IT experience across the office. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving issues related to desktops, laptops, printers, and common workplace technology. • Support users with Microsoft 365 applications and other Microsoft stack tools, ensuring account access, application functionality, and day-to-day productivity needs are addressed efficiently. • Investigate basic network and connectivity concerns, identify root causes, and escalate more complex incidents when required. • Maintain and troubleshoot point-of-sale equipment and related peripherals to minimize disruption to business operations. • Respond to printer hardware failures, print queue issues, and device configuration problems while coordinating repairs or replacements as needed. • Provide onsite support during regular business hours and assist users in designated work locations when scheduled. • Record incidents, service requests, troubleshooting steps, and resolutions accurately to support service continuity and knowledge sharing. • Assist with technology setup, workstation readiness, and general IT support tasks that improve the overall end-user support experience.
2026-09-09T00:00:00Z

Help Desk/Desktop Support Analyst

Concord, ON
onsite
Contract / Temporary to Hire
25 - 35 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Vaughan, Ontario in a Contract to permanent position. This role is ideal for a customer-focused IT specialist who enjoys resolving technical issues, supporting end users, and creating a smooth day-to-day technology experience across the business. The successful candidate will bring hands-on support experience, strong communication skills, and the ability to explain technical concepts clearly to non-technical users. Responsibilities: • Deliver front-line technical support for hardware, software, mobile devices, and workplace technology issues, ensuring timely resolution for end users. • Manage user administration tasks within Active Directory, including account creation, access updates, and policy-related support. • Support Microsoft 365 applications with a focus on Teams, assisting users with troubleshooting and providing practical guidance on effective use. • Coordinate IT administrative activities such as software subscription tracking, licence management, and arranging technical support coverage for other office locations. • Provide deskside and remote assistance for desktop, laptop, Mac, and peripheral-related concerns while maintaining a high standard of customer service. • Diagnose and resolve service desk incidents involving operating systems, computer hardware, connectivity, and common business applications. • Contribute to user training by helping staff build confidence with workplace tools and by translating technical information into clear, accessible instructions. • Work with a range of support technologies and environments, including Cisco, Citrix, Android, and Microsoft-based systems, to address operational needs.
2026-08-31T00:00:00Z