1 result for Help Desk Tier 3 in Markham, ON

NON - IT - P4 - Senior

Toronto, ON
remote
Contract / Temporary
25.00 - 30.00 CAD / Hourly
We are looking for a Senior Project Coordinator to support incident management activities for a leading organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can keep critical response efforts organized, communicate clearly with stakeholders, and help reduce business and client impact during service disruptions. Working in a hybrid environment, you will partner with business and technology teams to keep incidents moving from identification through resolution while maintaining accurate records and timely updates. Responsibilities: • Coordinate incident response activities from initial identification to closure, ensuring tasks, updates, and follow-ups stay on track throughout the lifecycle. • Prepare and maintain detailed incident records, timelines, and supporting documentation so that each event is accurately captured and easy to review. • Assess business impact by gathering information on affected clients, products, and services in collaboration with internal teams and operational partners. • Draft and circulate clear internal and external communications that reflect approved messaging and provide timely status updates. • Support incident calls by organizing meeting logistics, recording key decisions, documenting action items, and following up on outstanding tasks. • Assist with post-incident reviews by collecting relevant information, summarizing findings, and monitoring corrective and preventative actions to completion. • Work closely with technology, operations, product, and support teams to promote accurate information sharing and coordinated decision-making during active incidents. • Provide backup support during high-priority situations and participate in after-hours on-call coverage when critical incident response is required. • Identify recurring issues, process gaps, and improvement opportunities, then contribute to updates to incident procedures, tools, and templates.
2026-07-10T14:08:35Z