5 results for Customer Service Specialist in Markham, ON

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key ResponsibilitiesClaims Coordination<ul><li>Draft and prepare professional correspondence using Microsoft Word.</li><li>Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.</li><li>Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.</li><li>Maintain accurate records and ensure documents are processed and distributed within required timelines.</li><li>Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.</li></ul>
2026-09-01T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-03T00:00:00Z

Order Management Specialist

North York, ON
onsite
Permanent
76000 - 85000 CAD / Yearly
We are looking for an Order Management Specialist to support customers and oversee the full order lifecycle from initial request to final delivery. This role is ideal for someone who combines strong customer service skills with a sharp attention to detail and the ability to coordinate effectively across multiple internal teams. The successful candidate will help maintain service quality, resolve order-related issues, and contribute to process consistency and continuous improvement. Responsibilities: • Oversee a designated group of customer accounts, ensuring inquiries, service requests, and delivery concerns are handled in a timely and detail-focused manner. • Process customer orders accurately from entry through shipment, confirming pricing, product availability, lead times, and shipping instructions before release. • Track open orders, inventory status, production timing, and transportation schedules to help ensure commitments are met. • Work closely with planning, logistics, supply chain, and other internal partners to address shortages, delays, and service-related challenges. • Manage updates such as order revisions, returns, credits, and pricing issues while keeping customers informed of progress and outcomes. • Maintain complete and accurate records for customer profiles, order activity, correspondence, and supporting documentation within company systems. • Act as a knowledgeable resource for order management processes by assisting colleagues with transaction support, troubleshooting, and procedural guidance. • Contribute to process documentation, system testing, and improvement initiatives, including reporting recurring issues and suggesting more efficient workflows. • Review service performance trends such as response times, order accuracy, and delivery results to support reporting and continuous improvement efforts.
2026-09-01T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-09-04T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-09-04T00:00:00Z