5 results for Desktop Support Analyst in Markham, ON

Help Desk/Desktop Support Analyst

Concord, ON
onsite
Contract / Temporary to Hire
25 - 35 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Vaughan, Ontario in a Contract to permanent position. This role is ideal for a customer-focused IT specialist who enjoys resolving technical issues, supporting end users, and creating a smooth day-to-day technology experience across the business. The successful candidate will bring hands-on support experience, strong communication skills, and the ability to explain technical concepts clearly to non-technical users. Responsibilities: • Deliver front-line technical support for hardware, software, mobile devices, and workplace technology issues, ensuring timely resolution for end users. • Manage user administration tasks within Active Directory, including account creation, access updates, and policy-related support. • Support Microsoft 365 applications with a focus on Teams, assisting users with troubleshooting and providing practical guidance on effective use. • Coordinate IT administrative activities such as software subscription tracking, licence management, and arranging technical support coverage for other office locations. • Provide deskside and remote assistance for desktop, laptop, Mac, and peripheral-related concerns while maintaining a high standard of customer service. • Diagnose and resolve service desk incidents involving operating systems, computer hardware, connectivity, and common business applications. • Contribute to user training by helping staff build confidence with workplace tools and by translating technical information into clear, accessible instructions. • Work with a range of support technologies and environments, including Cisco, Citrix, Android, and Microsoft-based systems, to address operational needs.
2026-08-31T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-09-04T00:00:00Z

Cloud Systems Analyst

North York, ON
onsite
Temporary
25 - 35 CAD / Hourly
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term Contract position is ideal for someone who combines strong cloud platform knowledge with hands-on experience in endpoint management, automation, identity services, and secure system operations. The successful candidate will help maintain scalable cloud-based services, improve operational processes, and contribute to stable day-to-day platform performance. Responsibilities:<ul><li>Monitor cloud-based services and endpoint environments to identify performance issues, track system health, and support timely incident response.</li><li>Manage and support cloud-hosted desktop and endpoint environments to ensure reliable availability, efficient resource utilization, and consistent operational performance.</li><li>Create and maintain automation workflows using PowerShell and Microsoft platform technologies to streamline provisioning, configuration, and ongoing operational support.</li><li>Support endpoint lifecycle management activities including provisioning, onboarding, offboarding, patching, software deployment, and compliance management.</li><li>Coordinate deployment activities across cloud-based environments while helping reduce service interruptions and improve service reliability.</li><li>Maintain accurate configuration management practices to support consistency, traceability, and controlled technology changes.</li><li>Work with security-focused standards and technical controls to help protect endpoints, cloud services, identity platforms, and operational assets.</li><li>Use Atlassian Jira to document tasks, track technical issues, and collaborate effectively with cross-functional stakeholders.</li><li>Support cloud platform improvements and assist with infrastructure, endpoint, and identity-related changes across Microsoft and cloud-based technologies.</li></ul>
2026-08-31T00:00:00Z

Laptop Deployment Technician

Toronto, ON
onsite
Temporary
24 - 28 CAD / Hourly
We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract position is ideal for a hands-on desktop support specialist who can prepare, deploy, and replace laptops efficiently while delivering a positive end-user experience. The successful candidate will handle imaging, configuration, troubleshooting, and shipment coordination, while working with a high daily volume of devices across multiple branch locations. Responsibilities: • Prepare and configure incoming laptops for end users by completing imaging, setup, and quality checks before deployment. • Replace existing devices with newly provisioned laptops and ensure users receive the equipment and guidance needed for a smooth handoff. • Resolve Level 2 desktop support issues related to hardware, Office 365 applications, Outlook, Excel, and general workstation performance. • Support device enrolment and management activities using Intune, Azure, and Active Directory tools. • Process a high volume of laptop deployments each day while maintaining accuracy, organization, and service standards. • Package and coordinate shipment of laptops to branch locations, ensuring devices are tracked and ready for distribution. • Create and provide checklists and other user-facing instructions to help employees complete returns and exchanges correctly. • Document incidents, service requests, and deployment updates in ServiceNow to maintain clear support records. • Communicate clearly with end users and internal teams to troubleshoot issues, answer questions, and deliver strong customer service.
2026-09-04T00:00:00Z

Data Centre Technician

Toronto, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a Data Centre Technician to support the day-to-day operation for a contract position based in the York Region. This role focuses on supporting data centre infrastructure, customer equipment, and connectivity systems to ensure reliable operations and service delivery. The successful candidate will perform cabling, rack and stack activities, hardware troubleshooting, and remote hands support, while responding to operational issues and service requests in a fast-paced environment. Responsibilities:<ul><li>Monitor and support critical facility infrastructure, including power, cooling, environmental, and building monitoring systems to ensure continuous operations.</li><li>Perform routine inspections, preventative maintenance activities, and operational checks throughout the data centre environment.</li><li>Install, route, label, and maintain structured copper and fibre cabling to support customer and infrastructure requirements.</li><li>Perform rack and stack activities, equipment installations, hardware upgrades, and decommissioning projects.</li><li>Provide hands-on hardware support, including replacing RAM, power supplies, blades, and other server components as required.</li><li>Respond to service requests and client tickets, performing hard resets, basic diagnostics, and Tier 1 troubleshooting to minimize downtime.</li><li>Support customers and vendors with onsite activities, equipment access, and remote hands services in accordance with operational procedures.</li><li>Receive, inventory, and organize incoming equipment shipments while maintaining accurate asset records and documentation.</li><li>Maintain accurate documentation, asset records, and change management activities while ensuring compliance with safety, security, and operational standards.</li><li>Assist with data centre moves, adds, changes, and decommissioning activities while adhering to established processes and best practices.</li></ul>
2026-09-04T00:00:00Z