1 result for Desktop Support Analyst in Markham, ON
Bilingual Help Desk Analyst
- North York, ON
- remote
- Contract / Temporary
-
25 - 35 CAD / Hourly
- <p>We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.</p><p>• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.</p><p>• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.</p><p>• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.</p><p>• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.</p><p>• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.</p><p>• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.</p><p>• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.</p>
- 2026-07-15T00:00:00Z
