We are looking for a dedicated and detail-oriented Bilingual Customer Service Representative to join our team in Markham, Ontario. This long-term contract position offers a hybrid work model, combining in-office and remote work, and is ideal for individuals who excel in customer service and thrive in collaborative environments. The successful candidate will focus on delivering exceptional support to customers and sales representatives, ensuring seamless order management and customer satisfaction.<br><br>Responsibilities:<br>• Deliver high-quality service by responding to customer inquiries and sales team requests in a timely and detail-oriented manner.<br>• Process and manage customer orders accurately, including verification and tracking, while addressing any issues promptly.<br>• Handle email correspondence efficiently, ensuring all requests and orders are appropriately actioned.<br>• Support new customers and assist with navigating the online ordering portal.<br>• Document and resolve customer, sales, and patient interactions, escalating complex issues to the appropriate departments.<br>• Monitor daily sales transactions to ensure completion and identify opportunities for upselling or cross-selling products and services.<br>• Collaborate with cross-functional teams to enhance workflow and complete tasks efficiently.<br>• Identify areas for process improvement and present suggestions to the leadership team.<br>• Uphold company standards by adhering to call quality policies and customer service procedures.<br>• Perform additional duties as required to support business operations.
We are looking for a skilled Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a critical part in delivering exceptional service to customers and sales representatives within the healthcare industry. This hybrid position combines in-office and remote work, offering the opportunity to contribute to a high-performing team while building meaningful customer relationships.<br><br>Responsibilities:<br>• Provide timely and attentive support to customers and sales representatives, ensuring all inquiries and requests are handled effectively.<br>• Manage customer accounts and orders, including accurate processing, tracking, and resolution of any issues.<br>• Maintain and monitor email inboxes, ensuring prompt action on customer orders and service requests.<br>• Assist new customers and support users of the online ordering portal, offering guidance and troubleshooting as needed.<br>• Document and resolve customer or sales interactions, complaints, and escalate issues to the appropriate department when necessary.<br>• Review daily sales transactions to ensure completion and identify opportunities to upsell or cross-sell products and services.<br>• Identify and propose process improvements to enhance customer service efficiency.<br>• Collaborate with cross-functional teams to ensure seamless task completion and maintain strong working relationships.<br>• Adhere to established customer service standards, policies, and procedures to maintain quality and consistency.<br>• Contribute actively to team initiatives and organizational goals, supporting the continuous improvement of customer service processes.
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
<p>We are looking for a highly motivated Customer Experience Specialist to join a team on a contract basis in Markham, Ontario. In this role, you will focus on delivering exceptional service to our customers while ensuring accurate order processing and efficient returns management. This position is ideal for someone with a strong attention to detail, excellent communication skills, and a customer-first mindset.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders, ensuring seamless order entry from receipt to fulfillment.</p><p>• Verify and coordinate order details with relevant departments to guarantee timely delivery.</p><p>• Manage product returns efficiently, maintaining detailed records and resolving any return-related issues.</p><p>• Provide personalized support to customers by addressing inquiries and offering effective solutions.</p><p>• Build strong customer relationships through consistent, high-quality service.</p><p>• Collaborate with inventory, shipping, and other teams to streamline operations and enhance customer satisfaction.</p><p>• Utilize order management systems and software tools to maintain accuracy and efficiency.</p><p>• Troubleshoot and resolve complaints promptly, ensuring a positive resolution for the customer.</p><p>• Contribute to the company’s commitment to operational excellence and outstanding service.</p><p>• Adapt to changing priorities and tasks to support team and business needs.</p>
<p><strong>Overview</strong></p><p> Our client in Toronto is seeking a Receptionist to join their dynamic People and Culture team. The Receptionist plays an essential role as the first point of contact for all visitors and callers. This position supports office administration through various clerical duties, including coordinating office activities, greeting and assisting visitors, managing inbound telephone calls, scheduling appointments, and processing mail and couriers. Additionally, the Receptionist supports the People & Culture department with corporate and community initiatives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Prepare and maintain the office environment: set up coffee and snack bar, organize meeting rooms, and ensure all areas are tidy and presentable</li><li>Greet and assist employees and guests, ensuring a welcoming and professional experience</li><li>Manage incoming phone calls and direct callers as needed</li><li>Provide guest services including beverage service, coat check, and welcoming walk-in visitors</li><li>Support meetings for executive staff: room set up, food and beverage service, and clean up</li><li>Manage office access systems including FOB and parking transponder activation</li><li>Process and distribute incoming and outgoing mail and courier packages</li><li>Track office inventory and reorder supplies within budget parameters</li><li>Scan invoices and create purchase orders for corporate departments</li><li>Support special projects related to corporate events and community engagement, including research, communications, administration, and coordination</li><li>Assist with implementation of office layout changes and ensure reception area coverage at all times</li><li>Maintain office security and follow safety procedures</li><li>Assist the People & Culture team as required</li><li>Contribute to streamlining reception functions and cost-saving initiatives</li></ul>
We are looking for a success-driven Customer Experience Specialist to join our team in Markham, Ontario. This role requires a dedicated, detail-oriented individual who excels in building positive relationships with clients and ensuring smooth order and data management processes. You will play a key part in supporting our wholesale distribution operations by delivering exceptional service and maintaining operational efficiency.<br><br>Responsibilities:<br>• Accurately process customer orders and manage data entry tasks to ensure seamless operations.<br>• Address client inquiries and resolve any issues with attention to detail and efficiency.<br>• Utilize Matrix software and other tools to track and manage order fulfillment processes.<br>• Collaborate with team members to maintain a positive and productive office environment.<br>• Monitor and ensure the accuracy of customer records and documentation.<br>• Support the finance team by adhering to company policies for vacation and sick day tracking.<br>• Coordinate with clients and internal departments to ensure timely delivery of products.<br>• Demonstrate flexibility and adaptability, including occasional coverage for appointments during work hours.<br>• Promote a detail-oriented and friendly approach to customer interactions and team collaboration.<br>• Identify opportunities for internal growth and contribute to the overall success of the company.
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
<p><strong>Executive Assistant to CEO </strong></p><p>A leading not-for-profit regulatory organization is seeking an <strong>Executive Assistant to the Chief Executive Officer (CEO)</strong> for a <strong>full-time, permanent</strong> position starting immediately.</p><p>This role offers an exciting opportunity to provide high-level executive and administrative support in a <strong>dynamic, professional, and mission-driven environment</strong> that values trust, transparency, and collaboration.</p><p><br></p><p><strong>About the Organization</strong></p><p>The organization regulates and supports a large professional community across Ontario, ensuring public confidence and trust in a key service sector. With a team of over 170 employees, it offers a <strong>collegial, hybrid work environment</strong> that emphasizes integrity, respect, and accountability.</p><p>Employees enjoy an inclusive culture that celebrates <strong>diversity, equity, and belonging</strong>, with meaningful opportunities for professional growth and engagement.</p><p><br></p><p><strong>The Role</strong></p><p>The <strong>Executive Assistant to the CEO</strong> will provide senior-level administrative support and act as a critical liaison between the CEO, Board of Directors, internal leadership, and external stakeholders.</p><p>The ideal candidate is a <strong>seasoned, highly organized professional</strong> with exceptional communication skills, strong business judgment, and the ability to manage confidential information with discretion. This role requires a proactive approach, strong attention to detail, and the ability to thrive in a fast-paced and sometimes ambiguous environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage calendars, coordinate meetings, and arrange travel and accommodations.</li><li>Prepare and format communications including memos, emails, reports, and presentations.</li><li>Support Board and Committee operations including <strong>minute-taking, meeting preparation, and follow-up</strong>.</li><li>Manage information flow, ensuring accuracy and confidentiality at all times.</li><li>Maintain organized filing and document management systems.</li><li>Anticipate needs and proactively support the CEO in achieving strategic and operational priorities.</li></ul>
<p>The Director, Accounting & Financial Reporting is the Company’s senior internal authority on accounting, financial reporting, controls, and public-company disclosure. Reporting to the Chief Financial Officer, this role serves as a strategic thought partner in a public, junior mining environment with outsourced transactional execution. While transactional processing is outsourced, accountability is retained internally. This role owns accounting conclusions, financial reporting quality, internal controls, treasury governance, and regulatory compliance, ensuring financial information and disclosures accurately reflect operational reality, strategic priorities, and risk tolerance. The Director also leads financial planning and analysis, including budgeting, forecasting, scenario analysis, and cash-runway modeling, to support capital allocation, project pacing, and liquidity management. The role is a primary interface with auditors, legal counsel, regulators, and the Board.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Financial Reporting, Controls & Governance</strong></p><ul><li>Own the Company’s internal control framework, approval authorities, and accounting policies</li><li>Review and approve monthly financial statements, accounting judgments, reconciliations, and journal entries prepared by the outsourced provider</li><li>Oversee equity-based compensation records and related accounting</li><li>Perform analytical reviews and investigate variances and control exceptions</li></ul><p><strong>Public Company & Regulatory Reporting</strong></p><ul><li>Lead end-to-end preparation of public filings, including the Annual Information Form (AIF) and proxy circular</li><li>Coordinate with auditors, legal counsel, transfer agent, and investor relations to ensure accurate, timely, and consistent disclosures</li><li>Act as the internal authority on IFRS interpretation, critical accounting estimates, and disclosure judgments</li></ul><p><strong>Treasury Oversight & Liquidity Management</strong></p><ul><li>Oversee payment, payroll, and treasury processes executed by outsourced providers</li><li>Review payment runs for business validity, budget alignment, and authorization compliance</li><li>Own cash forecasting, liquidity management, and weekly cash reporting</li><li>Maintain accountability for bank access, treasury controls, and fraud-prevention protocols</li></ul><p><strong>FP& A & Business Partnering</strong></p><ul><li>Lead annual budgeting and rolling forecast processes</li><li>Track project-based spend (exploration, studies, permitting, capex) against approved budgets</li><li>Prepare variance analysis, scenario modeling, and cash-runway analyses for management and the Board</li><li>Act as finance partner to technical, ESG, HR, and operations teams</li></ul><p><strong>Audit, Board & External Relationships</strong></p><ul><li>Serve as primary coordinator for annual audits and technical accounting matters</li><li>Support capital markets activity, financing transactions, and investor reporting as required</li><li>Own the relationship with outsourced accounting and treasury providers, defining expectations and holding them accountable to Company standards</li></ul>
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Whitby, Ontario. In this role, you will provide essential administrative support while managing various tasks that require discretion and organizational skills. This position offers an opportunity to contribute to a non-profit organization by ensuring smooth day-to-day operations and effective communication.<br><br>Responsibilities:<br>• Deliver comprehensive administrative support, including handling confidential information and correspondence.<br>• Draft, edit, and manage reports, agendas, meeting minutes, and general communications using Microsoft Office tools and other software.<br>• Maintain the organization's calendar, coordinate meetings, and arrange travel schedules.<br>• Organize and oversee confidential file systems, service agreements, licensing, and vendor contracts.<br>• Collaborate with the Chief Information Officer to prepare and monitor budgets.<br>• Administer various corporate accounts, including software licensing for Microsoft, Adobe, and Cisco WebEx.<br>• Plan and execute special events, conferences, and functions.<br>• Process invoices, payment requests, and expense claims while ensuring accurate records for accounts payable.<br>• Create purchase requisitions and capital requisitions for IT equipment using Oracle software.<br>• Manage office supplies, HR-related forms, and courier documentation for the division.
We are looking for a dedicated Research Coordinator to join our team in Toronto, Ontario. This contract position offers an exciting opportunity to support our sales team with research and administrative tasks, contributing to the smooth operation of our services. The ideal candidate will be detail-oriented, organized, and eager to assist in a dynamic environment.<br><br>Responsibilities:<br>• Conduct corporate and zoning searches to gather relevant data and insights.<br>• Perform title searches and compile findings for property-related tasks.<br>• Contact brokerages to obtain market information and updates.<br>• Capture property photos for documentation and marketing purposes.<br>• Prepare listing surveys and demographic reports to support sales efforts.<br>• Generate Geowarehouse reports and other research documentation.<br>• Collaborate with researchers and sales representatives to meet project deadlines.<br>• Assist with administrative tasks that ensure smooth daily operations.<br>• Maintain organized records of completed research and follow up on urgent requests.
We are looking for a detail-oriented Receptionist to join our team in Toronto, Ontario. In this long-term contract position, you will play a key role in ensuring smooth front-office operations and providing excellent administrative support. This role requires strong organizational skills and proficiency with various office tools to effectively manage daily tasks.<br><br>Responsibilities:<br>• Greet incoming visitors and clients with a friendly and attentive demeanor, ensuring a welcoming atmosphere.<br>• Answer and direct phone calls promptly, providing accurate information or routing calls to the appropriate department.<br>• Manage incoming and outgoing correspondence, including emails, letters, and packages.<br>• Perform data entry tasks with precision, ensuring accurate maintenance of records and databases.<br>• Utilize Microsoft Word and Microsoft Excel to create and update documents, spreadsheets, and reports.<br>• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.<br>• Coordinate appointments and meetings, managing schedules effectively for team members.<br>• Assist with administrative tasks such as filing, photocopying, and scanning documents.<br>• Handle sensitive information with confidentiality and discretion.
<p>Nous recherchons un parajuriste compétent et organisé pour rejoindre notre client de renom. Le candidat idéal possédera une solide expérience dans le domaine de l'immobilier résidentiel et une connaissance approfondie des pratiques juridiques et des principes d'assurance titres. Ce rôle exige une attention particulière aux détails, une capacité à gérer plusieurs dossiers à la fois et un engagement envers un excellent service à la clientèle.</p><p><br></p><p>Responsabilités:</p><p>• Examiner et analyser les titres de propriété, les recherches connexes et les documents juridiques afin de déterminer leur conformité avec les principes d'assurance titres.</p><p>• Identifier et résoudre les problèmes de souscription, y compris les questions de titres et les risques potentiels de fraude, en évaluant les risques d'assurabilité.</p><p>• Fournir des conseils et des solutions aux clients et aux équipes internes concernant les transactions immobilières et la couverture d'assurance titres.</p><p>• Gérer un volume important de dossiers tout en respectant des délais serrés et en maintenant les normes élevées de l'organisation.</p><p>• Établir et entretenir des relations solides avec les clients en répondant à leurs demandes et en résolvant leurs préoccupations de manière proactive.</p><p>• Répondre aux appels de service à la clientèle et gérer efficacement les demandes via le système de file d'attente.</p><p>• Contribuer à l'amélioration continue des processus en accomplissant des tâches supplémentaires selon les besoins de l'équipe.</p><p>• Participer au développement de stratégies pour atténuer les risques liés à la fraude immobilière.</p><p>• Effectuer des évaluations juridiques approfondies et fournir des recommandations claires et précises.</p>
