7 results for Customer Service Manager in Markham, ON

Customer Service Representative

North York, ON
onsite
Temporary
23.75 - 27.5 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service team in North York, Ontario on a Long-term Contract basis. This position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering helpful support to customers. The successful candidate will manage a high volume of interactions while maintaining accurate records and ensuring each request is handled efficiently. Responsibilities: • Respond to incoming customer calls and emails with professionalism, providing clear information and timely support. • Handle service inquiries, resolve routine concerns, and escalate more complex issues to the appropriate team when needed. • Enter customer details, service updates, and order information accurately into internal systems and records. • Place outbound calls as required to follow up on requests, confirm details, or coordinate next steps with customers. • Process order-related information and ensure documentation is complete, current, and properly maintained. • Schedule appointments and update calendars based on customer needs and service availability. • Use Microsoft Excel and Microsoft Word to prepare, review, and maintain service-related documents and tracking information. • Support day-to-day call centre operations by managing multiple tasks efficiently while meeting service expectations.
2026-09-16T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-10T00:00:00Z

Manager - Contact Centre Operations Quality

North York, ON
onsite
Permanent
95000 - 105000 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-09-15T00:00:00Z

Account Manager

Toronto, ON
onsite
Permanent
65000 - 69000 CAD / Yearly
We are looking for an Account Manager to support physician members with insurance-related guidance in a consultative, service-oriented environment in Toronto, Ontario. This hybrid position blends client relationship management, coverage expertise, and day-to-day advisory support, making it well suited to someone who enjoys helping clients understand benefits options and resolve questions with care. The role emphasizes group benefits and health and dental coverage while delivering a high standard of service rather than focusing on high-pressure sales activity. Responsibilities:• Build trusted relationships with physician members by responding to coverage questions and providing clear guidance on available insurance and benefits options.• Partner closely with the advisory team to coordinate member support, prepare client information, and help move cases forward efficiently.• Explain eligibility, enrolment details, and plan features related to group benefits, health coverage, and dental programs in an accurate and accessible way.• Deliver attentive client service by addressing issues promptly, following up on outstanding items, and helping resolve policy or administrative concerns.• Maintain detailed client records and interactions within CRM and related office systems to support service continuity and reporting.• Assist with sales support activities by identifying member needs, sharing suitable product information, and contributing to a positive client experience.• Participate in onboarding and training programs to strengthen product knowledge, service capability, and understanding of internal processes.• Support administrative and office functions tied to account management, documentation, and coordination with internal stakeholders.
2026-09-15T00:00:00Z

Account Manager

Toronto, ON
remote
Permanent
75000 - 80000 CAD / Yearly
Our client is a well-established and growing financial services organization with a strong presence across Canada. They are looking to add an Account Manager to their team — an excellent opportunity for a relationship-focused professional who enjoys working with clients, finding solutions, and contributing to business growth. This is a role suited to someone who is comfortable balancing relationship management, sales, credit/financial services, and business development while providing a high level of service to clients and partners. The Opportunity As an Account Manager, you will be responsible for managing and developing a portfolio of accounts while working closely with clients and internal teams to understand their needs and provide appropriate financial solutions. You will build trusted relationships, identify opportunities to grow existing business, and ensure clients receive responsive and knowledgeable support throughout the relationship. Key Responsibilities<ul><li>Manage and grow an assigned portfolio of clients and accounts.</li><li>Develop strong, long-term relationships with clients, referral partners, and other key stakeholders.</li><li>Act as a primary point of contact, providing knowledgeable and responsive service.</li><li>Identify opportunities to expand existing relationships and generate new business.</li><li>Assess client needs and recommend appropriate financial products and solutions.</li><li>Review and analyze financial information, applications, and supporting documentation.</li><li>Work closely with internal credit, underwriting, operations, and other teams to facilitate transactions and resolve issues.</li><li>Maintain accurate account records and ensure documentation and processes meet internal requirements.</li><li>Monitor account activity and proactively address potential concerns or opportunities.</li><li>Participate in client meetings, networking activities, and business development initiatives.</li><li>Stay current on market conditions, industry trends, and relevant financial products.</li><li>Consistently deliver an exceptional client experience while working toward established business objectives.</li></ul>
2026-09-16T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-09-16T00:00:00Z

Sales Floor Manager

North York, ON
onsite
Permanent
90000 - 110000 CAD / Yearly
Location: North York, Ontario Job Type: Full-Time Department: Retail Position OverviewOur client is seeking an experienced and polished Sales Floor Manager to lead daily sales floor operations in a luxury retail environment. This position is responsible for driving sales performance, elevating the client experience, supporting team development, and ensuring operational excellence across the store. The ideal candidate brings a strong background in luxury retail management, a passion for client service, and the ability to lead a high-performing team with professionalism and attention to detail. Key Responsibilities Sales Leadership<ul><li>Lead, coach, and motivate the sales team to achieve and exceed sales goals and key performance indicators.</li><li>Deliver an elevated client experience that reflects the standards of a luxury retail environment.</li><li>Build and maintain strong relationships with VIP clients and support high-value sales opportunities.</li><li>Assist sales associates with client inquiries, closing strategies, and CRM usage.</li><li>Ensure all client communication across phone, email, and text is timely, professional, and aligned with service expectations.</li><li>Maintain strong knowledge of product collections, features, and new launches, while supporting team education and product confidence.</li><li>Partner with leadership to resolve escalated client issues effectively and professionally.</li></ul>Team Leadership and Development<ul><li>Supervise and mentor the sales team on client engagement, product knowledge, and service standards.</li><li>Conduct ongoing coaching, performance reviews, and development planning.</li><li>Foster a collaborative, positive, and results-driven team culture.</li><li>Support staffing plans, scheduling, and daily sales floor coverage.</li><li>Assist with recruitment, interviewing, onboarding, and training of new team members.</li><li>Ensure employees complete all required training and achieve expected standards.</li></ul>Store Operations<ul><li>Oversee day-to-day sales floor operations to ensure smooth workflow and a seamless customer experience.</li><li>Maintain visual merchandising, presentation standards, and overall store appearance.</li><li>Monitor inventory presentation, stock handling practices, and security procedures.</li><li>Support adherence to company policies, procedures, and service standards.</li><li>Track daily sales activity, client follow-up, CRM updates, and operational reporting.</li><li>Assist with in-store events, launches, and VIP appointments.</li><li>Partner with leadership on process improvements and business initiatives.</li><li>Perform other related duties as needed.</li></ul>
2026-09-15T00:00:00Z