<p>We are looking for a Collection Specialist to join an IT Software organization on a Contract basis in Vancouver, British Columbia. This role is ideal for someone who is detail oriented and can combine sound credit judgment with effective collections support in a fast-paced business-to-business environment. The position begins with on-site training for the first one to two weeks before transitioning to a fully remote arrangement, offering a structured onboarding experience and flexibility throughout the assignment. This contract is expected to run until the end of the year.</p><p><br></p><p>Responsibilities:</p><p>• Assess customer credit applications that require manual review and determine appropriate outcomes based on financial and risk-related information.</p><p>• Analyze financial statements, credit bureau data, payment trends, and trade references to evaluate the reliability of new and existing business customers.</p><p>• Authorize, modify, or decline credit requests within established approval limits while supporting balanced business growth and risk control.</p><p>• Review unique billing structures or payment arrangements and escalate exceptions when further approval is required.</p><p>• Share clear credit decisions and supporting rationale with internal stakeholders, including sales, billing, and collections teams.</p><p>• Recommend practical improvements to current credit review practices by identifying inefficiencies or gaps in automated processes.</p><p>• Assist with collection activities by following up on overdue accounts and maintaining clear and respectful communication with customers.</p><p>• Keep account notes, payment updates, and collection actions current to support accurate records and timely follow-through.</p><p>• Help manage daily administrative and operational tasks within the collections function while meeting competing deadlines effectively.</p>
<p>Our client is looking for a Collections Analyst to join their IT software organization on a Contract basis in Vancouver, British Columbia. This role combines hands-on credit evaluation with day-to-day collections support, making it ideal for someone who can assess customer risk while maintaining strong client communication. The position begins with on-site training for the first one to two weeks before moving to a fully remote arrangement, and the initial term is expected to run for 3 to 4 months with the possibility of extension.</p><p><br></p><p>Responsibilities:</p><p>• Review customer credit applications that require manual assessment and determine appropriate next steps beyond automated decision tools.</p><p>• Analyze financial information, credit bureau data, trade references, and payment trends to assess the risk profile of new and existing business customers.</p><p>• Authorize, adjust, or decline credit requests within established limits, and recommend suitable payment terms when standard arrangements are not appropriate.</p><p>• Examine requests involving unique billing or payment conditions and escalate higher-risk situations for further review when required.</p><p>• Identify opportunities to strengthen credit review workflows and suggest practical improvements that support both business growth and risk control.</p><p>• Share clear credit decisions and rationale with internal stakeholders, including sales, billing, and collections teams.</p><p>• Provide collections support by following up with customers on overdue balances and helping to resolve outstanding account issues professionally.</p><p>• Maintain accurate account documentation, track collection activity, and manage competing priorities effectively in a high-volume environment.</p>
<p>Our client, A leading provider of enterprise software solutions for the construction industry is seeking an <strong>Implementation/Onboarding Specialist</strong> to help customers successfully implement, learn, and optimize their use of ERP system. This role serves as a trusted partner throughout the full customer journey, including implementation, configuration, training, data conversion, testing, go-live, and post-implementation support. The specialist will develop deep product expertise, provide best-practice guidance, troubleshoot issues, assess customer readiness, and deliver training to a variety of stakeholders including accounting, payroll, operations, and leadership teams. This is a remote role with travel throughout the United States and Canada, including customer site visits, internal meetings, and the annual user conference.</p><p><br></p><p><br></p><p><br></p>