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3 results for Customer Service Specialist in Kitchener, ON

eCommerce Optimization & Search Specialist
  • Burlington, ON
  • onsite
  • Temporary
  • 30.00 - 42.00 CAD / Hourly
  • <p>We are hiring for an experienced eCommerce Optimization & Search Specialist to join our client on a 3-month contract (with a potential to extend) role. This is an execution-focused role ideal for professionals with a strong background in search optimization, conversion rate optimization (CRO), and digital merchandising within a complex, SKU-intensive product environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Analyze on-site search and browse behavior to identify friction points, improve search-to-cart performance, and elevate the overall relevance and user experience.</p><p>• Optimize product discovery and digital merchandising using insights to surface adjacent, complementary, and high-performing SKUs.</p><p>• Collaborate with Category Management to improve taxonomy, filtering, and product placement on PLPs and SRPs.</p><p>• Work closely with the Product Content team to ensure product data supports optimized search, browse, and add-to-cart behavior.</p><p>• Monitor search dashboards (e.g., COVEO, GA4) to resolve null or irrelevant result sets and reduce abandonment through alternate paths or query suggestions.</p><p>• Support and interpret A/B testing results to validate CRO hypotheses, partnering with Product and Analytics teams.</p><p>• Assist with the development of the on-site search enhancements roadmap and personalization strategies.</p><p>• Coordinate with third-party vendors and internal stakeholders on campaigns, product launches, and optimization projects.</p><p>• Track and prioritize multiple projects using project/workflow tools to meet deadlines and ensure transparency.</p><p>• Use customer feedback, analytics, and heatmaps to validate changes and guide continuous improvement efforts.</p>
  • 2025-10-08T21:05:32Z
AP/AR Specialist
  • Brantford, ON
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p>Are you a detail-oriented professional with strong analytical skills and expertise in Accounts Receivable and Accounts Payable processes? Our client is seeking an AR/AP Analyst to join their dynamic team. This position offers a unique opportunity to work in a fast-paced environment, leveraging your experience with financial adjustments, credit applications, vendor management, and advanced analysis to drive business insights and improvements.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>Accounts Receivable (AR)</p><p>·        Manage relationships and payment processes with multiple large distributors</p><p>·        Discounts, credits, adjustments</p><p>·        Account reconciliations.</p><p>·        Analyze trends and generate actionable insights for process and performance improvements.</p><p>·        Collaborate on maintaining smooth operations and integrations with EDI interfaces for large distributor transactions.</p><p>·        Perform collections activities while ensuring compliance with company policies.</p><p><br></p><p>Accounts Payable (AP)</p><p>·        Oversee payment processes for U.S.-based vendors and monitor invoice integrity.</p><p>·        Manage multicurrency transactions and foreign exchange related to purchases.</p><p>·        Support procurement efforts by sourcing vendors for raw products and materials while maintaining cost efficiency and quality standards.</p>
  • 2025-10-06T17:54:36Z
Organizational Change Management Consultant
  • Hamilton, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Robert Half is seeking a <strong>Change & Risk Management Specialist</strong> for a Hamilton client. The successful consultant will drive successful organizational transformations and the seamless adoption of new technology solutions. This critical role combines expertise in change management and risk mitigation with a strong ability to engage stakeholders, assess business impacts, and foster alignment across technical and non-technical teams. This is a 6+ month engagement, with a hybrid working arrangement, 2 days in office. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct stakeholder analysis to identify key influencers, role dynamics, and potential organizational constraints.</li><li>Establish and maintain communication channels to share updates, manage expectations, and solicit input.</li><li>Draft clear, professional corporate communications designed to inform and align employees and leadership on change initiatives.</li><li>Perform change impact assessments to analyze how new processes or technologies affect business units and end users.</li><li>Develop tailored resistance management strategies to address adoption challenges and accelerate change acceptance.</li><li>Design and deliver training programs, including workshops and awareness sessions, to support end-user adoption.</li><li>Conduct Business Impact Analyses (BIA) to assess critical business processes, identify dependencies, and evaluate potential risk exposures.</li><li>Partner with IT, risk management, and project teams to integrate risk mitigation strategies and compliance measures into change programs.</li><li>Track adoption metrics and provide detailed progress reports to leadership and stakeholders.</li><li>Continuously assess outcomes and recommend adjustments to change strategies where needed.</li><li>Capture lessons learned and develop a repository of best practices to enhance future change and risk management initiatives.</li></ul>
  • 2025-10-08T19:59:04Z