1 result for Customer Service Manager in Kitchener, ON
Customer Service Representative
- Bolton, ON
- onsite
- Contract / Temporary
-
25 - 26 CAD / Hourly
- We are looking for a Customer Service Representative to join a manufacturing team in Bolton, Ontario on a Contract basis. In this role, you will support customers through phone and email communication, process orders accurately, and help maintain a high standard of service in a fast-paced environment. This opportunity is well suited to someone who is organized, responsive, and comfortable managing multiple customer requests throughout the day.<br><br>Responsibilities:<br>• Respond to incoming customer calls and emails promptly, providing helpful and attentive service for a wide range of inquiries.<br>• Enter customer information, order details, and service updates accurately into internal records and tracking systems.<br>• Process order entry tasks with close attention to detail to help ensure timely and accurate fulfilment.<br>• Make outbound calls when needed to confirm information, follow up on requests, or coordinate service-related matters.<br>• Schedule appointments and arrange service timelines based on customer needs and operational availability.<br>• Use Microsoft Excel and Microsoft Word to prepare, update, and maintain customer files, reports, and related documentation.<br>• Resolve routine customer concerns efficiently and escalate more complex issues to the appropriate team when necessary.<br>• Support day-to-day call centre activities while maintaining clear communication and a positive customer experience.
- 2026-06-19T00:00:00Z
