<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>We are looking for an experienced Senior Accountant and Manager to join a well-established accounting firm in Trenton, Ontario. This role is ideal for a motivated individual with a strong background in audits, reviews, and tax services who thrives in a client-focused environment. You will play a vital role in delivering comprehensive accounting solutions to owner-managed businesses.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review financial statements, ensuring accuracy and compliance with accounting standards.</p><p>• Conduct audits, reviews, and Notice to Reader engagements for a variety of clients.</p><p>• Manage corporate and personal tax filings, providing expert guidance on tax planning and compliance.</p><p>• Build and maintain strong relationships with business owners to understand their needs and provide tailored advice.</p><p>• Oversee client accounts, including monitoring transactions and balances to ensure financial health.</p><p>• Address audit findings, providing recommendations for improvement and implementing solutions.</p><p>• Lead audit engagements, coordinating with team members to deliver high-quality results.</p><p>• Collaborate with internal and external stakeholders to support the growth and success of clients' businesses.</p><p>• Ensure all financial records are organized and up-to-date, adhering to regulatory requirements.</p><p>• Provide innovative strategies to clients, helping them optimize their financial operations and achieve growth.</p>
<p>We are looking for an experienced Accounting Manager to oversee financial operations and ensure accuracy across multiple entities. This contract position is based in Mississauga, Ontario, and offers the opportunity to manage complex accounting processes and provide strategic oversight. The ideal candidate will bring expertise in full-cycle accounting and intercompany transactions, while contributing to audit support and revenue management.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and review reconciliations prepared by staff to ensure accuracy and compliance with accounting standards.</p><p>• Manage intercompany transactions and oversee subsidiary accounting for Canadian and U.S. entities.</p><p>• Update and maintain spreadsheets related to subsidiaries and agency agreements, posting corresponding entries as required.</p><p>• Handle income tax accruals and ensure proper reporting across all entities.</p><p>• Support revenue management by overseeing large settlement payments and ensuring accounts payable staff prepare accurate transactions.</p><p>• Assist with audit preparation by maintaining detailed files and addressing audit team requests promptly.</p><p>• Prepare consolidated reporting for subsidiaries with staff reporting into them, ensuring financial integrity.</p><p>• Utilize QuickBooks Desktop and adhere to established standard operating procedures to streamline accounting processes.</p>
<p><strong>Accounting Manager</strong> – 18 Month Contract</p><p><strong>Location:</strong> Kitchener / Waterloo (Hybrid: 1 day onsite, 4 days remote)</p><p><strong>Compensation</strong>: $100,000–$120,000 per annum (depending on experience)</p><p><strong>Overview:</strong></p><p>A leading technology organization is seeking an Accounting Manager for an 18 month contract. Reporting to the VP of Finance, this hands-on role is ideal for a collaborative, detail-oriented professional with proven experience in public companies or private equity-backed environments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage end-to-end month-end and quarter-end close processes in alignment with US GAAP</li><li>Prepare and review journal entries and account reconciliations</li><li>Oversee workpapers as well as requests from PE and auditors, providing mentorship, coaching, and support to staff and senior accountants</li><li>Support internal and external audit processes, ensuring accuracy and rigor in documentation and controls</li><li>Troubleshoot and optimize ERP systems, with a focus on NetSuite</li><li>Collaborate with payroll, tax, FP&A, and operations teams</li><li>Drive process improvements and special accounting projects</li><li>Leverage your background working in technology, high tech, or SaaS companies</li></ul>
<p>Robert Half Canada is seeking an experienced Accounting Manager on behalf of a prominent investment advisory firm. This role offers the opportunity to oversee core accounting functions, lead a dedicated team, and support business objectives in a collaborative and fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee and manage daily accounting operations, including general ledger, accounts payable/receivable, reconciliations, and month-end and year-end close processes.</li><li>Ensure accurate and timely financial reporting and compliance with regulatory standards.</li><li>Develop and implement accounting policies, procedures, and internal controls.</li><li>Collaborate with cross-functional teams to support budgeting, forecasting, and strategic planning initiatives.</li><li>Lead and mentor accounting staff, fostering professional development and engagement.</li><li>Prepare financial statements and coordinate audit and tax processes with external partners.</li><li>Identify opportunities for process improvement and efficiency enhancements.</li></ul><p><br></p>
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
<p>We are looking for an experienced Workday Transformation Manager to join our team on a long-term contract basis in Simcoe, Ontario. In this role, you will lead critical efforts in optimizing finance and procurement workflows, ensuring smooth transitions within Workday's Material Management module. This position provides the opportunity to collaborate with stakeholders across multiple sites and drive impactful changes in a healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate comprehensive process mapping sessions for finance and procurement workflows, including capital equipment and consumables.</p><p>• Document and visualize both current-state and future-state workflows using tools such as Microsoft Visio.</p><p>• Assess existing processes and recommend practical solutions for transitioning to optimized workflows within Workday.</p><p>• Collaborate closely with purchasing, finance teams, and site leaders to gather requirements and address process gaps.</p><p>• Ensure alignment of workflows with Lean Six Sigma principles to enhance efficiency and eliminate redundancies.</p><p>• Provide strategic recommendations for data tracking, controls, and workflow documentation across hospital campuses.</p><p>• Support the adoption and integration of Workday's Material Management module while managing procurement-related tasks for 900–1,500 SKUs.</p><p>• Organize and lead stakeholder meetings to ensure clear communication and alignment on project goals.</p><p>• Develop actionable plans for transitioning workflows and ensuring long-term sustainability of process improvements.</p><p>• Maintain a strong focus on delivering high-quality outcomes while working independently and collaboratively onsite.<strong>Job Description:</strong> Workday Process Mapping Consultant – Finance & Procurement</p><p>Our hospital client is seeking a short-term consultant to support the procurement functions in process mapping workflows for capital purchases, consumables, and related procurement cycles within Workday. The consultant will work closely with the purchasing finance stakeholders to document current processes, support process transitions, and design the future-state requisition-to-pay cycle across two hospital sites.</p><p><strong>Duration:</strong> 3-4 months</p><p><strong>Location</strong>: Onsite 2-3 days/week – 2 locations in southwestern Ontario. </p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Lead detailed process mapping sessions for all finance and procurement workflows related to capital equipment, consumables, and related materials within Workday.</li><li>Document current-state and future-state workflows, with a focus on requisition-to-pay processes—including all internal stakeholder swim lanes.</li><li>Produce Visio process maps to visualize and support documentation of workflows.</li><li>Assess current processes and recommend actionable steps for transitioning to the future state, supporting a smooth adoption of Workday's Material Management module.</li><li>Facilitate stakeholder meetings and gather requirements from purchasing, finance, and site leaders. Capture gaps and required changes in the process.</li><li>Ensure alignment with Lean Six Sigma principles, identifying efficiency opportunities while avoiding unnecessary reinvention.</li><li>Recommend best practices for data tracking, controls, and workflow documentation.</li></ul><p><br></p>
