4 results for Help Desk Tier 3 in Hamilton, ON

IT Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T18:04:09Z

Recruiter III

Toronto, ON
remote
Contract / Temporary
40.00 - 50.00 CAD / Hourly
Step into a high-impact recruiting role at the intersection of innovation, growth, and world-class sales talent. We’re looking for an experienced Recruiter to join a high-performing talent acquisition team supporting sales hiring in Toronto, Ontario. This long-term contract opportunity is ideal for a recruitment professional who thrives in a fast-paced, high-volume environment and knows how to deliver an exceptional candidate experience from first outreach through offer stage.This role offers the chance to recruit top-tier sales talent for a rapidly evolving, technology-driven business that’s helping shape the future of how organizations connect, grow, and compete. With a hybrid model requiring at least three days per week in office, this is an exciting opportunity to partner directly with business leaders and play a key role in scaling high-performing go-to-market teams.Responsibilities:<ul><li>Own full-cycle recruitment for sales-focused roles, from talent mapping and proactive outreach through interviews, selection, and offer coordination.</li><li>Develop targeted sourcing strategies to engage both active and passive candidates, including top talent from competitor organizations.</li><li>Partner closely with hiring leaders to understand workforce needs, refine candidate profiles, and adapt search strategies as business priorities shift.</li><li>Drive multiple searches simultaneously in a high-volume environment while maintaining speed, organization, and a positive candidate experience.</li><li>Conduct thoughtful candidate assessments to evaluate experience, market alignment, and overall potential within high-performing go-to-market teams.</li><li>Leverage recruitment platforms and collaboration tools to manage pipelines, track progress, and keep stakeholders informed throughout the hiring process.</li><li>Support a structured and consistent interview process by coordinating with internal teams and helping ensure smooth execution at every stage.</li><li>Contribute to continuous improvement efforts by identifying ways to enhance recruiting workflows, increase efficiency, and support scalable hiring practices.</li></ul>
2026-06-09T18:13:43Z

ERP Integration Manager

Brampton, ON
onsite
Permanent
100000.00 - 135000.00 CAD / Yearly
Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms. Key Responsibilities:<ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul>
2026-06-09T16:44:03Z

IT Manager

North York, ON
onsite
Permanent
90000.00 - 130000.00 CAD / Yearly
We are looking for an experienced IT Manager to lead and oversee our organization's information technology operations in Bracebridge, Ontario. This role requires a strategic thinker who can drive technological initiatives, ensure systems efficiency, and align IT services with business objectives. The ideal candidate will bring strong leadership skills and a comprehensive understanding of IT infrastructure, security, and innovation. Responsibilities:• Develop and manage IT services, programs, and support systems across the organization.• Provide strategic guidance to senior management on system integrations and technology solutions to achieve business goals.• Ensure the security, reliability, and integrity of information systems and communication equipment.• Lead the design, development, and implementation of new applications and updates to existing systems.• Create and maintain backup and disaster recovery plans to safeguard business continuity.• Research and adopt emerging technologies to enhance corporate operations and productivity.• Oversee IT project management, including requirement gathering, milestone planning, and post-project evaluations.• Manage the IT budget effectively, ensuring cost-efficient acquisition of technology resources and services.• Coordinate with vendors and service providers to secure reliable support and cost-effective solutions.• Develop and deliver business intelligence reports and tools to support decision-making processes.
2026-06-09T17:54:04Z