6 results for Customer Service Specialist in Hamilton, ON

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key ResponsibilitiesClaims Coordination<ul><li>Draft and prepare professional correspondence using Microsoft Word.</li><li>Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.</li><li>Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.</li><li>Maintain accurate records and ensure documents are processed and distributed within required timelines.</li><li>Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.</li></ul>
2026-09-01T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-03T00:00:00Z

Order Management Specialist

North York, ON
onsite
Permanent
76000 - 85000 CAD / Yearly
We are looking for an Order Management Specialist to support customers and oversee the full order lifecycle from initial request to final delivery. This role is ideal for someone who combines strong customer service skills with a sharp attention to detail and the ability to coordinate effectively across multiple internal teams. The successful candidate will help maintain service quality, resolve order-related issues, and contribute to process consistency and continuous improvement. Responsibilities: • Oversee a designated group of customer accounts, ensuring inquiries, service requests, and delivery concerns are handled in a timely and detail-focused manner. • Process customer orders accurately from entry through shipment, confirming pricing, product availability, lead times, and shipping instructions before release. • Track open orders, inventory status, production timing, and transportation schedules to help ensure commitments are met. • Work closely with planning, logistics, supply chain, and other internal partners to address shortages, delays, and service-related challenges. • Manage updates such as order revisions, returns, credits, and pricing issues while keeping customers informed of progress and outcomes. • Maintain complete and accurate records for customer profiles, order activity, correspondence, and supporting documentation within company systems. • Act as a knowledgeable resource for order management processes by assisting colleagues with transaction support, troubleshooting, and procedural guidance. • Contribute to process documentation, system testing, and improvement initiatives, including reporting recurring issues and suggesting more efficient workflows. • Review service performance trends such as response times, order accuracy, and delivery results to support reporting and continuous improvement efforts.
2026-09-01T00:00:00Z

Customer Program Manager

Dundas, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
Customer Program ManagerManufacturing | Engineering | Technical ProjectsAbout the OpportunityWe are seeking a highly organized and technically minded Customer Program Manager to lead and coordinate complex manufacturing projects from order handoff through successful delivery. This role is ideal for someone with an engineering background who thrives in a fast-paced, project-driven environment and enjoys working at the intersection of customers, engineering, operations, quality, and manufacturing teams.As the central point of contact for project execution, you will ensure customer expectations, project milestones, and internal deliverables remain aligned throughout the project lifecycle. Key Responsibilities<ul><li>Maintain and manage the master project schedule, ensuring it accurately reflects project priorities, milestones, production requirements, and customer commitments.</li><li>Lead the transition of new projects from the Business Development team, ensuring all commercial, contractual, and technical requirements are clearly defined and communicated.</li><li>Coordinate cross-functional project activities involving engineering, operations, quality, supply chain, and manufacturing teams.</li><li>Serve as the primary liaison between customers and internal stakeholders, providing regular project updates and managing expectations.</li><li>Facilitate customer meetings, document discussions, track action items, and ensure timely completion of deliverables.</li><li>Monitor project progress against timelines, budgets, and milestones while proactively identifying and mitigating risks.</li><li>Drive effective communication across departments to ensure smooth project execution and successful product delivery.</li><li>Support project reviews, lessons learned activities, and continuous improvement initiatives within the PMO.</li><li>Develop and maintain project documentation, status reports, schedules, and customer communications.</li><li>Collaborate closely with technical teams to understand engineering challenges, manufacturing constraints, and customer requirements.</li></ul>
2026-08-31T00:00:00Z

Supply Chain Specialist

Simcoe, ON
onsite
Permanent
65000 - 78000 CAD / Yearly
We are looking for a Supply Chain Specialist to join a food manufacturing operation in Windham Centre, Ontario. In this role, you will oversee purchasing, inventory coordination, and material planning to help keep production running smoothly in a fast-moving, hands-on environment. The successful candidate will be comfortable making sound decisions independently, managing competing priorities, and contributing to stronger supply chain processes as the business continues to grow. Responsibilities:• Source and purchase ingredients, packaging, production inputs, and general operating supplies required for daily operations.• Review stock levels, production plans, and projected demand to confirm materials are available at the right time.• Prepare and maintain purchase orders, follow up on supplier commitments, and address delays or shortages that could affect operations.• Contribute to forecasting, replenishment, and demand planning activities to support consistent inventory availability.• Set and monitor reorder points and safety stock levels to reduce risk of stockouts or excess inventory.• Work closely with production, sales, warehouse teams, and external suppliers to respond to changing business needs.• Investigate inventory variances, support cycle counting activities, and assist with full physical inventory reviews.• Maintain accurate supplier, pricing, cost, and item records within purchasing and inventory systems.• Help meet food safety, traceability, supplier compliance, and audit-related requirements through accurate documentation and coordination.• Recommend process improvements and support standardization efforts, including participation in future system implementation initiatives.
2026-08-21T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-09-04T00:00:00Z