4 results for Customer Service Specialist in Hamilton, ON

Customer Service Representative

Bolton, ON
onsite
Contract / Temporary
25 - 26 CAD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Bolton, Ontario on a Contract basis. In this role, you will support customers through phone and email communication, process orders accurately, and help maintain a high standard of service in a fast-paced environment. This opportunity is well suited to someone who is organized, responsive, and comfortable managing multiple customer requests throughout the day. Responsibilities: • Respond to incoming customer calls and emails promptly, providing helpful and attentive service for a wide range of inquiries. • Enter customer information, order details, and service updates accurately into internal records and tracking systems. • Process order entry tasks with close attention to detail to help ensure timely and accurate fulfilment. • Make outbound calls when needed to confirm information, follow up on requests, or coordinate service-related matters. • Schedule appointments and arrange service timelines based on customer needs and operational availability. • Use Microsoft Excel and Microsoft Word to prepare, update, and maintain customer files, reports, and related documentation. • Resolve routine customer concerns efficiently and escalate more complex issues to the appropriate team when necessary. • Support day-to-day call centre activities while maintaining clear communication and a positive customer experience.
2026-06-19T00:00:00Z

Sr. Customer Service Coordinator

North York, ON
onsite
Permanent
70000 - 90000 CAD / Yearly
We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness. Responsibilities: • Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency. • Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments. • Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations. • Track inventory availability, production timing, and shipping status to proactively address delays or fulfilment risks. • Investigate and resolve discrepancies involving orders, returns, credits, and transportation challenges with a focus on service recovery. • Support demand planning and forecast-related activities by maintaining reliable order information and communicating account trends. • Serve as the internal resource for SAP order management processes, offering guidance, troubleshooting support, and practical training to team members. • Maintain process documentation, uphold data accuracy standards, and contribute to testing, system updates, and operational improvement initiatives. • Review service performance indicators, identify opportunities for increased efficiency, and participate in cross-functional projects that strengthen customer satisfaction. • Assist with onboarding and mentoring team members by sharing best practices and providing support on complex account matters.
2026-06-09T00:00:00Z

Inside Sales Specialist

Guelph, ON
onsite
Permanent
55000 - 65000 CAD / Yearly
About the Company We are a growing manufacturer serving customers across the food and beverage industry. Known for quality products and long‑standing customer relationships, we’re expanding our sales team to support continued growth. What You’ll Do<ul><li>Support outside sales and key accounts with quotes, order entry, and follow‑ups</li><li>Manage inbound customer inquiries via phone and email</li><li>Process and track orders from quote to shipment</li><li>Coordinate with production, supply chain, and logistics to meet customer timelines</li><li>Maintain accurate customer and pricing data in the ERP system </li><li>Proactively identify upsell and cross‑sell opportunities</li><li>Resolve order issues and ensure a strong customer experience</li></ul>
2026-06-17T00:00:00Z

Member Services Representative – Benefits

North York, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
Robert Half Canada is hiring a Member Services Representative for a valued client in the benefits and pension administration sector. This is an excellent opportunity for a service-driven professional who enjoys helping people, solving complex benefit-related questions, and making a meaningful impact through accurate, compassionate member support. If you bring experience in benefits, disability, leave administration, or pension-related services, this role offers the chance to grow your expertise in a collaborative and member-focused environment. What You’ll Do<ul><li>Serve as a key point of contact for members with questions related to benefit and pension plans.</li><li>Administer benefit updates such as enrollments, reinstatements, terminations, dependent changes, beneficiary updates, and supporting documentation.</li><li>Support disability, leave, and self-pay administration, including tracking, communication, documentation, and funding calculations.</li><li>Work closely with external providers, claims administrators, and internal stakeholders to help resolve member issues efficiently and professionally.</li><li>Maintain accurate records, process forms, and ensure documentation is complete and compliant.</li><li>Assist members with online portal access and basic technical support.</li><li>Contribute to special projects, wellness events, and other member service initiatives as needed.</li></ul>
2026-06-18T00:00:00Z