<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>We are looking for an experienced Senior Accountant and Manager to join a well-established accounting firm in Trenton, Ontario. This role is ideal for a motivated individual with a strong background in audits, reviews, and tax services who thrives in a client-focused environment. You will play a vital role in delivering comprehensive accounting solutions to owner-managed businesses.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review financial statements, ensuring accuracy and compliance with accounting standards.</p><p>• Conduct audits, reviews, and Notice to Reader engagements for a variety of clients.</p><p>• Manage corporate and personal tax filings, providing expert guidance on tax planning and compliance.</p><p>• Build and maintain strong relationships with business owners to understand their needs and provide tailored advice.</p><p>• Oversee client accounts, including monitoring transactions and balances to ensure financial health.</p><p>• Address audit findings, providing recommendations for improvement and implementing solutions.</p><p>• Lead audit engagements, coordinating with team members to deliver high-quality results.</p><p>• Collaborate with internal and external stakeholders to support the growth and success of clients' businesses.</p><p>• Ensure all financial records are organized and up-to-date, adhering to regulatory requirements.</p><p>• Provide innovative strategies to clients, helping them optimize their financial operations and achieve growth.</p>
<p><strong>Accounting Manager</strong> – 18 Month Contract</p><p><strong>Location:</strong> Kitchener / Waterloo (Hybrid: 1 day onsite, 4 days remote)</p><p><strong>Compensation</strong>: $100,000–$120,000 per annum (depending on experience)</p><p><strong>Overview:</strong></p><p>A leading technology organization is seeking an Accounting Manager for an 18 month contract. Reporting to the VP of Finance, this hands-on role is ideal for a collaborative, detail-oriented professional with proven experience in public companies or private equity-backed environments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage end-to-end month-end and quarter-end close processes in alignment with US GAAP</li><li>Prepare and review journal entries and account reconciliations</li><li>Oversee workpapers as well as requests from PE and auditors, providing mentorship, coaching, and support to staff and senior accountants</li><li>Support internal and external audit processes, ensuring accuracy and rigor in documentation and controls</li><li>Troubleshoot and optimize ERP systems, with a focus on NetSuite</li><li>Collaborate with payroll, tax, FP&A, and operations teams</li><li>Drive process improvements and special accounting projects</li><li>Leverage your background working in technology, high tech, or SaaS companies</li></ul>
<p>Robert Half Canada is seeking an experienced Accounting Manager on behalf of a prominent investment advisory firm. This role offers the opportunity to oversee core accounting functions, lead a dedicated team, and support business objectives in a collaborative and fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee and manage daily accounting operations, including general ledger, accounts payable/receivable, reconciliations, and month-end and year-end close processes.</li><li>Ensure accurate and timely financial reporting and compliance with regulatory standards.</li><li>Develop and implement accounting policies, procedures, and internal controls.</li><li>Collaborate with cross-functional teams to support budgeting, forecasting, and strategic planning initiatives.</li><li>Lead and mentor accounting staff, fostering professional development and engagement.</li><li>Prepare financial statements and coordinate audit and tax processes with external partners.</li><li>Identify opportunities for process improvement and efficiency enhancements.</li></ul><p><br></p>
<p>We are recruiting a Project Manager to lead the commissioning and start-up of a brand-new manufacturing plant in the Woodstock area. This role focuses on facility commissioning, equipment installation, capital projects, operational readiness, and cross-functional project leadership.</p><p>Key Responsibilities</p><ul><li>Lead full commissioning of a new manufacturing facility</li><li>Oversee equipment installation, automation integration, utilities, process systems, and plant start-up</li><li>Manage timelines, scope, budgets, and vendor performance</li><li>Coordinate contractors, OEM vendors, engineering teams, and site operations</li><li>Develop commissioning strategy, test plans, punch lists, and acceptance criteria</li><li>Monitor project risks and proactively resolve issues</li><li>Prepare the plant for operational readiness and successful handover</li><li>Drive strong documentation, progress reporting, and communication across teams</li><li>Assess utilities required for all production equipment and ensure proper integration with plant layout and workflow.</li><li>Oversee specification, sourcing, and procurement of new manufacturing equipment.</li><li>Manage installation and integration of machinery as the facility is being constructed.</li><li>Lead FAT and SAT activities to verify equipment performance and readiness before commissioning.</li></ul><p><br></p>
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
