<p>A leading organization within the industrial services sector is seeking an experienced <strong>IT Manager/Director </strong>to oversee and advance its information technology operations in its Windsor office. This role is responsible for leading the IT department, managing daily activities, crafting strategic plans, and ensuring the secure and effective use of technology throughout the company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and manage the IT team to deliver optimal support and services.</li><li>Develop and implement IT strategy in alignment with business objectives.</li><li>Ensure the security, integrity, and reliability of all IT systems and infrastructure.</li><li>Oversee IT projects, including system upgrades, migrations, and new technology rollouts.</li><li>Manage vendors and third-party service providers.</li><li>Develop and maintain IT policies, procedures, and documentation.</li><li>Collaborate with stakeholders across departments to identify current and future technology needs.</li><li>Prepare and manage departmental budgets.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>We are looking for an Office Services Manager to oversee and manage essential office operations within a detail-oriented services environment. This is a 6-month contract position based in Toronto, Ontario (working fully on site), where you will ensure smooth day-to-day site operations, maintain compliance, and foster a positive workplace experience. The role demands strong leadership and organizational skills to manage a variety of office services and collaborate effectively with stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for local site leaders, employees, and leads for all operational concerns</li><li>Oversee site operations, including reception, security, emergency response planning, environmental health and safety, food services, supplies, asset and record management, recycling, transportation, and satisfaction surveys</li><li>Collaborate with leadership to foster a positive employee experience, address site needs, and act on survey and feedback input</li><li>Lead and implement site-level initiatives and best practices, partnering with the Regional Lead on planning and execution</li><li>Manage and forecast site operational budgets and costs in partnership with finance teams; identify opportunities for cost savings and service enhancements</li><li>Supervise contract administration, risk management, insurance, vendor relationships, and ensure legal compliance</li><li>Coordinate occupancy planning, seating assignments, office moves, facility projects, and property management services</li><li>Support onboarding, orientation, and recruitment efforts as well as IT coordination for new hires and site events</li><li>Organize and manage community relations and citizenship initiatives (e.g., employee events, charitable activities)</li></ul>
<p>Our client is a specialized software company with over 25 years of experience delivering industry-leading solutions to safeguard mission-critical systems. Their expertise spans across sectors such as banking, healthcare, and telecommunications.</p><p>We are looking for an organized, proactive, and detail-oriented Office Manager to join their growing team in Mississauga.</p><p>In this key role, you’ll oversee day-to-day operational functions with , and general business operations. You will work closely with leadership, clients, and technical teams to ensure smooth and compliant business operations.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Directly oversee and coordinate daily administrative operations to optimize workflows and productivity</li><li>Develop and maintain office systems, including inventory management, technology functionality, and HR practices</li><li>Identify areas for improvement in policies and procedures, creating new guidelines to ensure consistent office practices</li><li>Facilitate communication across teams, creating a collaborative and well-organized workplace.</li><li>Assist in onboarding new employees, arranging training sessions, and organizing team-building events.</li><li>Promote and enforce office policies while fostering a welcoming and inclusive work environment.</li><li>Address operational challenges, including facility-related issues, and liaise with building management when necessary.</li><li>Coordinate with external partners, distributors, and international clients as needed</li></ul>
<p>A leading upscale hospitality property in North York is seeking a dynamic and experienced <strong>General Manager </strong>to oversee all aspects of hotel operations, drive strategic initiatives, and deliver exceptional guest experiences. This is an outstanding opportunity for a proven leader who is committed to operational excellence, team development, and driving business growth in a competitive market.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day hotel operations, ensuring alignment with brand standards, business objectives, and guest satisfaction targets.</li><li>Develop, implement, and monitor annual budgets, forecasting, and financial plans to maximize profitability and cost control.</li><li>Foster a culture of hospitality and service excellence among department heads and team members.</li><li>Lead, mentor, and develop management staff in rooms, food & beverage, sales, housekeeping, engineering, and other departments.</li><li>Ensure regulatory compliance in health, safety, sanitation, and employment practices.</li><li>Collaborate with sales and marketing teams to drive occupancy, increase market share, and ensure guest retention.</li><li>Analyze operational performance metrics, guest feedback, and market trends to identify areas for improvement.</li><li>Build and maintain strong relationships with owners, brand representatives, local business partners, and the community.</li></ul><p><strong> </strong></p>
