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11 results for Customer Service Manager in Edmonton, AB

Service Manager
  • Edmonton, AB
  • onsite
  • Permanent
  • 95000.00 - 110000.00 CAD / Yearly
  • <p>Our client is looking for an experienced Service Manager to lead and oversee the operations of their Service Department in Edmonton, Alberta. This role is essential in ensuring the delivery of exceptional service to both internal and external customers, while fostering a safe, efficient, and productive work environment. You will play a key role in managing personnel, scheduling, and maintaining high standards of customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Lead and manage the Service Department, ensuring efficient, safe, and high-quality service delivery.</li><li>Develop, implement, and monitor effective service processes to enhance customer satisfaction.</li><li>Supervise and support service technicians, including training, development, and performance reviews.</li><li>Coordinate scheduling and workflow to ensure timely project completion and optimal department coverage.</li><li>Maintain all departmental tools, equipment, and vehicles in proper working condition.</li><li>Promote a safe work environment by enforcing safety policies and procedures for employees, contractors, and customers.</li><li>Represent the company professionally and ethically while maintaining confidentiality and strong internal relationships.</li><li>Identify and recommend opportunities for service improvement and customer experience enhancement.</li><li>Assist the Branch Manager in managing departmental expenses and resolving customer issues.</li><li>Ensure accurate invoicing and completion of service reports for all work orders.</li><li>Monitor job deficiencies and implement changes to improve shop performance.</li></ul><p>This is a permanent, full-time, leadership role that offers a competitive salary and a comprehensive total rewards package. This role will be primarily shop-based with occasional travel within Western Canada and possibly to the United States. Apply today!</p>
  • 2025-10-09T15:58:47Z
Manager of Applications Development
  • Edmonton, AB
  • onsite
  • Permanent
  • 140000.00 - 160000.00 CAD / Yearly
  • <p><strong> </strong></p><p><strong>THE ROLE:</strong></p><p>Our client, a leader in the GPS tracking and fleet management industry, is seeking a Manager of Applications Development to lead a high-performing software engineering team. This is a strategic leadership opportunity for a seasoned manager or a senior engineer ready to step into a management role. In this position, you will oversee a distributed team working across both frontend and backend technologies, including React and .NET. You’ll be responsible for guiding architectural decisions, mentoring developers, and ensuring the delivery of scalable, high-quality software solutions. The role also involves close collaboration with product, QA, DevOps, and executive leadership to align technical execution with business goals.</p><p><em>Key responsibilities include:</em></p><ul><li>Managing and developing a team of software engineers</li><li>Driving architectural design and implementation with a focus on scalability and performance</li><li>Overseeing API development and integration</li><li>Promoting best practices in software engineering, including CI/CD and test automation</li><li>Collaborating across departments to support product development and customer needs</li><li>Leading initiatives that improve code quality, team productivity, and system reliability</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This is a unique opportunity to lead impactful projects within a fast-growing organization committed to innovation. Our client offers a competitive compensation package, including paid time off, holidays, life insurance, and parental leave. You’ll have the opportunity to lead a talented team, work on meaningful projects, and continue developing your technical and leadership skills in a supportive and innovative environment. You’ll work with modern technologies in a collaborative environment that values technical excellence and continuous improvement. The role offers the chance to shape the future of a high-growth platform serving mission-critical customer needs. If you’re excited by the prospect of working in a dynamic and fast-paced setting, this position is a great fit for you!</p>
  • 2025-10-21T15:28:52Z
Accounts Receivable Specialist
  • Edmonton, AB
  • remote
  • Temporary
  • - CAD / Hourly
  • <p>Our client in <strong>Edmonton </strong>is seeking an experienced <strong>Accounts Receivable Specialist</strong> for a contract role. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, collaborative environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process and manage invoices, expense reports, and payments</li><li>Maintain accurate records and resolve discrepancies or backlogs</li><li>Collaborate with vendors and customers on payment issues</li><li>Support financial system integrations (e.g., Concur)</li><li>Handle education-related invoicing during slower periods</li><li>Use Sage 50 to ensure accuracy in accounting data and reports</li><li>Process EFTs and manage vendor payments</li><li>Prepare weekly/monthly reports and ensure policy compliance</li><li>Provide excellent customer service and assist with ad hoc accounting tasks</li></ul><p><br></p>
  • 2025-10-28T22:43:48Z
Accounts Receivable Specialist
  • Edmonton, AB
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Edmonton, Alberta. In this role, you will oversee the accounts receivable process, ensuring timely invoicing, payment collection, and accurate account management. You will play a key role in maintaining client relationships and collaborating with internal teams to optimize financial operations.<br><br>Responsibilities:<br>• Prepare, issue, and distribute accurate customer invoices in accordance with company policies and timelines.<br>• Record and apply client payments, ensuring account records are maintained with precision.<br>• Monitor aging accounts and proactively follow up with clients to address and resolve overdue payments.<br>• Conduct regular account reconciliations to identify and rectify discrepancies in accounts receivable records.<br>• Build and sustain strong client relationships by addressing inquiries and resolving billing disputes.<br>• Collaborate with sales and customer service teams to address billing issues and enhance overall processes.<br>• Evaluate and implement improvements to accounts receivable workflows for increased efficiency and accuracy.<br>• Generate detailed financial reports to assist in monitoring account statuses and trends.<br>• Ensure compliance with financial regulations and company policies in all accounts receivable activities.
  • 2025-10-09T14:09:07Z
Data Engineer
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p><strong>About the Role</strong></p><p>Our Edmonton-based client is seeking a Data Engineer for a 3-month contract to support their enterprise data modernization initiative. This role will focus on improving and maintaining the existing operational data store (ODS) and data warehouse, supporting the migration to the cloud, and enabling self-service analytics across the organization using Power BI and Microsoft Fabric. The successful consultant will work across multiple layers, from SQL and SSRS/SSIS to data modeling, MDM, and governance, helping the business better manage, trust, and use its data.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assess and enhance the existing data warehouse and ODS for accuracy, performance, and usability.</li><li>Design, develop, and optimize ETL processes and data pipelines using SSIS, SQL, and related tools.</li><li>Maintain and develop SSRS reports and support ad-hoc business reporting requests.</li><li>Assist in the migration of data and custom applications to the cloud, including lift-and-shift and optimization stages.</li><li>Implement and configure Microsoft Fabric components (Data Factory, Synapse, Lakehouse, and Power BI integration).</li><li>Support and refine Power BI datasets, models, and dashboards for business self-service analytics.</li><li>Drive data cleansing and quality initiatives, ensuring consistency and governance across data sources.</li><li>Collaborate with stakeholders to define Master Data Management (MDM) and data ownership frameworks.</li><li>Serve as a data steward, helping to establish standards and best practices for governance and access.</li><li>Partner with business teams to tailor data models and reporting for different roles and personas across the organization.</li></ul>
  • 2025-10-28T15:13:43Z
Change Management Consultant
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Our Edmonton-based client is seeking an OCM Specialist to support the Change Manager in delivering successful ERP, payroll, and AI (Copilot) initiatives across the organization. This onsite contract role will focus on stakeholder engagement, communications, and training activities to help employees adapt to new systems and ways of working.</p><p><br></p><p>The ideal candidate is hands-on, detail-oriented, and skilled at turning complex change initiatives into clear, approachable content for employees at all levels.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support the Change Manager in executing the organizational change plan.</li><li>Assist in developing and rolling out communication strategies and key messaging.</li><li>Partner with stakeholders to encourage adoption and minimize resistance.</li><li>Create engaging training and support materials tailored for diverse employee groups.</li><li>Help prepare and deliver workshops, Q& A sessions, and training sessions.</li><li>Work closely with leadership to ensure change messages are aligned and effective.</li><li>Support payroll-focused changes by clearly explaining process updates in UKG Pro and UKG WFM.</li><li>Assist with developing content related to Business Central (Finance) and AI/Copilot adoption.</li><li>Collaborate with the broadcast/communications team to produce video training resources.</li><li>Maintain ongoing content streams (refresher courses, tip sheets, etc.) to reinforce adoption.</li><li>Provide hands-on support to employees during transition activities.</li></ul>
  • 2025-09-29T15:04:35Z
Team Lead, Accounts Payable
  • Edmonton, AB
  • onsite
  • Permanent
  • 75000.00 - 85000.00 CAD / Yearly
  • <p>We are seeking a highly skilled and motivated <strong>Accounts Payable (AP) Team Lead</strong> to join our client's team, an industry leader in their field. The ideal candidate will have a strong background in full-cycle AP, demonstrated supervisory experience, and a proven ability to improve processes and support systems implementations. This is an excellent opportunity to join a high-performing team and make a significant impact by enhancing operational efficiencies. This position is situated in Edmonton, Alberta.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the Accounts Payable team, providing mentorship and guidance to team members.</li><li>Oversee the full-cycle Accounts Payable process, including invoice processing, payment runs, expense management, reconciliation, and vendor management.</li><li>Identify areas for improvement and implement strategies to streamline and optimize the AP process, ensuring efficiency and accuracy.</li><li>Participate in or lead initiatives related to systems implementations, upgrades, and process automation.</li><li>Monitor key performance metrics, ensuring compliance with company policies and financial controls.</li><li>Collaborate with cross-functional teams, including accounting, procurement, and IT, to ensure alignment on financial processes and practices.</li><li>Foster strong relationships with vendors and internal stakeholders to address inquiries, resolve discrepancies, and ensure timely payments.</li><li>Provide regular reports, including AP aging reports, KPI tracking, and analysis, to management.</li><li>Ensure compliance with all applicable laws and regulations related to accounts payable.</li><li>Support month-end and year-end closing processes as needed.</li></ul>
  • 2025-10-20T21:28:57Z
Systems Administrator
  • Edmonton, AB
  • onsite
  • Permanent
  • 75000.00 - 85000.00 CAD / Yearly
  • <p><strong>THE ROLE: </strong></p><p>Our client, a recognized name in the entertainment industry, is seeking a skilled Systems Administrator to join their IT Services team. This role is ideal for a technically proficient professional who thrives in a fast-paced environment and is passionate about infrastructure modernization, cybersecurity, and operational excellence. You will be responsible for maintaining and enhancing IT infrastructure across multiple locations, ensuring system reliability, security, and performance. This position offers the opportunity to contribute to strategic IT projects while supporting day-to-day operations and mentoring junior team members.</p><p><em>Key responsibilities include:</em></p><ul><li>Monitoring and maintaining servers, networks, backups, and storage systems</li><li>Applying patches, performing system updates, and addressing vulnerabilities</li><li>Administering security tools and participating in incident response and compliance audits</li><li>Supporting disaster recovery protocols and infrastructure evaluations</li><li>Leading or contributing to IT upgrades, system refreshes, and modernization initiatives</li><li>Collaborating with business units to align IT solutions with operational needs</li><li>Providing Tier 2 support and mentoring helpdesk staff</li><li>Managing hardware lifecycle and maintaining accurate asset inventories</li><li>Preparing regular reports on system performance, updates, and compliance</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is more than a technical support position—it’s a chance to be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement. You’ll work in a supportive environment where your contributions directly impact operational success and technology advancement. The organization is committed to investing in its people and providing opportunities for professional development and growth. If this sounds like the role for you, don’t hesitate to apply today. </p>
  • 2025-10-22T20:48:49Z
Branch Administrator
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Our client in <strong>Edmonton </strong>is seeking a skilled and proactive<strong> Branch Administrator</strong> to provide executive-level administrative support. This long-term contract role offers the potential for permanent employment and the opportunity to work with high-profile stakeholders in a dynamic environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage executive calendars, schedules, and meeting logistics.</li><li>Coordinate with internal teams and external partners to align priorities and deadlines.</li><li>Handle travel arrangements, itineraries, and expense reports.</li><li>Prepare, format, and organize reports, documents, and meeting materials.</li><li>Track approvals, deadlines, and tasks to ensure timely completion.</li><li>Support seminars and events, managing logistics from start to finish.</li><li>Take initiative to streamline administrative processes and ensure seamless operations.</li></ul><p><br></p>
  • 2025-10-22T22:24:34Z
Payroll Administrator
  • Edmonton, AB
  • onsite
  • Contract / Temporary to Hire
  • - CAD / Hourly
  • <p>Our Edmonton client is seeking a skilled<strong> Payroll Administrator</strong> for a contract-to-continuing opportunity, with potential for a long-term role. The successful candidate will manage biweekly payroll for union and non-union employees, ensuring accuracy and compliance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process payroll for ~900 employees across multiple entities using ADP Workforce Now.</li><li>Review and reconcile timesheets; manage hourly and salaried payroll.</li><li>Administer employee benefits through Desjardins.</li><li>Ensure compliance with Canadian payroll regulations and company policies.</li><li>Collaborate with accounting and report to the VP of Administration.</li><li>Support payroll inquiries and assist with onboarding updates.</li></ul><p><br></p>
  • 2025-10-27T20:38:57Z
Executive Assistant
  • Edmonton, AB
  • onsite
  • Contract / Temporary to Hire
  • - CAD / Hourly
  • <p>Our client, a government office in <strong>Edmonton</strong>, is seeking a highly organized<strong> Executive Assistant</strong> to support senior leadership. This contract-to-permanent role is ideal for a proactive professional skilled in managing schedules, travel, and high-level communications in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendars and meeting coordination</li><li>Arrange domestic and international travel</li><li>Prepare detailed meeting minutes and handle correspondence</li><li>Liaise with senior officials and government departments</li><li>Support high-level offices, including the Premier’s</li><li>Handle expenses and ensure confidentiality of sensitive information</li><li>Organize logistics for meetings and events</li></ul><p><br></p>
  • 2025-10-17T16:14:12Z