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11 results for Customer Service Manager in Edmonton, AB

Client Services IT Technician
  • Edmonton, AB
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
  • 2026-03-10T22:23:48Z
Administrative Assistant
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Our client is looking for a skilled<strong> Administrative Assistant</strong> to support their team on a contract basis in Edmonton, Alberta. This position offers the opportunity to contribute to a dynamic healthcare environment through hands-on administrative and operational support. This role is ideal for a proactive, highly organized professional who thrives in a fast-paced setting and can manage multiple priorities effectively.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage executive calendars and coordinate schedules.</li><li>Provide administrative support, including correspondence and document preparation.</li><li>Liaise with IT and facilities to support office operations.</li><li>Oversee office supplies, couriers, and workplace logistics.</li><li>Support onboarding and stakeholder communications.</li><li>Process expenses using Concur and track approvals.</li><li>Maintain records and assist with special projects.</li><li>Serve as a point of contact for inquiries and guest support.</li><li>Use Microsoft Office and SharePoint for document management.</li></ul>
  • 2026-03-09T20:58:47Z
Senior Financial Analyst
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p><strong>THE ROLE:</strong></p><p>Our client is seeking a seasoned Senior Financial Analyst to support complex financial operations related to restricted funding and grant management. In this role, you will review funding proposals and agreements, collaborate with funding recipients and other stakeholders to resolve grant-related issues, monitor deferred revenue balances and expiring grants, and interpret and provide guidance to operational and Finance staff on applicable policies and procedures. You will also prepare complex financial reports on restricted funds and revenues, prepare variance analyses, reconcile general ledger accounts and restricted funding receipts, complete month-end close procedures such as preparation of journal entries, coordinate or lead various year-end tasks and requirements, and support internal and external audit requests. As necessary, you will also coordinate and monitor progress of ad hoc or special projects and provide coaching and support to Financial Analysts and other entry-level positions.</p><p><strong>ABOUT YOU:</strong></p><p>You are an adaptable, detail-focused finance professional who excels in environments where collaboration and problem-solving are essential. You bring strong analytical capabilities, a proactive approach to resolving issues, and comfort working with stakeholders across various levels. You thrive in a supportive team setting and are willing to step in wherever needed. Your skill and experience make you a perfect candidate for navigating these tasks with ease.</p><p><strong>WHAT'S ON OFFER?</strong></p><p>You’ll join a highly collaborative finance team within a purpose-driven, public-sector environment. This opportunity provides exposure to meaningful financial work involving restricted funds, grants, and consolidated reporting. A competitive wage, strong team culture, and an engaging workload make this an excellent next step for an experienced analyst seeking growth and challenge. If you're ready to make a tangible difference, we invite you to submit your application online today and be a part of our client's vibrant team.</p>
  • 2026-03-19T21:48:44Z
Instructional Designer
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p><strong>Overview</strong></p><p>Our client is seeking a Training and Adoption Specialist for a 2-year term to support their digital transformation initiatives. This is a fully onsite role based in Edmonton, working closely with the Digital Transformation team.</p><p><br></p><p>This role will design modern training materials, deliver engaging learning experiences, and drive user adoption for Microsoft 365 and AI tools, with a strong emphasis on Microsoft Copilot. Although an internal trainer already exists, this role focuses on expanded adult learning, content creation, and front-facing facilitation.</p><p><br></p><p>Given upcoming provincial initiatives and increased workload leading into the election cycle, this individual will provide long-term continuity. They will contribute to Copilot readiness, corporate application training, LMS content development, and adoption activities in partnership with the OCM Lead.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Training Design and Delivery</strong></p><ul><li>Develop high quality training assets including job aids, step-by-step guides, videos, e-learning modules, microlearning, and process documentation.</li><li>Deliver in-person and virtual training sessions for diverse audiences.</li><li>Lead Copilot-focused training initiatives, including scenario-based use cases, demos, productivity coaching, and role-based learning.</li><li>Build, update, and maintain content within the Docebo LMS to support sustainable learning.</li></ul><p><strong>Content Development and Program Support</strong></p><ul><li>Use tools such as iSpring, Microsoft 365 applications, and multimedia platforms to create engaging, modern learning experiences.</li><li>Assess existing content libraries and determine what needs to be updated, expanded, or newly created.</li><li>Support end-user training requests, onboarding, one-off sessions, and corporate application education.</li></ul><p><strong>Adoption and Change Enablement</strong></p><ul><li>Partner with the OCM Lead to align training approaches with communication, engagement, and adoption activities.</li><li>Support the development of Copilot change programs including training materials, reinforcement strategies, and success metrics.</li><li>Coach and guide change champions to strengthen internal training capability and support departmental engagement.</li><li>Assist during go-live and hypercare periods by supporting users, answering questions, and reinforcing correct usage.</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Work directly with SMEs, project managers, executives, and end users to gather requirements and ensure training materials are accurate and relevant.</li><li>Maintain strong relationships with internal clients and promote a positive learning culture.</li><li>Represent the Digital Transformation team in a front-facing capacity, delivering polished and engaging sessions.</li></ul>
  • 2026-02-27T17:08:44Z
IT Specialist - Field Operations
  • Edmonton, AB
  • onsite
  • Permanent
  • 100000.00 - 120000.00 CAD / Yearly
  • <p><strong>THE ROLE:</strong></p><p>Robert Half is seeking a hands-on IT Specialist who thrives in both field and office environments. In this operational role, you’ll be the primary technical contact for multiple northern sites, supporting end users, infrastructure, and IT projects that keep field operations running efficiently and securely.</p><p><em>Key Responsibilities:</em></p><ul><li>Deliver in-person and remote technical support for desktops, mobile devices, and end users</li><li>Configure laptops, handheld devices, and related equipment—including onboarding and offboarding tasks</li><li>Manage user accounts and devices across Active Directory, Azure/Entra, Intune, and Office 365</li><li>Resolve network, VPN, and general infrastructure issues</li><li>Partner with internal teams and external vendors to support site upgrades and IT initiatives</li><li>Take on a variety of IT tasks and contribute to ongoing operational and project-based work</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This is an excellent opportunity for someone who enjoys variety, problem-solving, and being the “go-to” IT resource in an active field environment. You’ll have the chance to work independently, influence site-level technology, and support critical operational functions.</p><p>This role offers a competitive compensation package, including comprehensive health benefits, employer-matched retirement savings, paid time off, wellness resources, and performance incentives. If you’re looking for a role where you can own your work, stay busy, and make a real impact on day-to-day operations—apply now.</p>
  • 2026-03-20T22:23:40Z
Senior Financial Analyst
  • Acheson, AB
  • onsite
  • Permanent
  • 90000.00 - 100000.00 CAD / Yearly
  • <p>Our client is seeking a driven and analytical <strong>Senior Financial Analyst</strong> to play a key role in delivering meaningful financial insights that influence strategy and operational performance. In this position, you will partner with leaders across the business to interpret financial data, uncover trends, and translate findings into clear, actionable recommendations that support sound decision-making.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>• Deliver deep financial analysis</strong> on monthly results, highlighting key drivers, trends, and variances against budget and forecast.</p><p><strong>• Build and present</strong> high‑impact financial reports and dashboards that equip senior leadership with timely, decision-ready insights.</p><p><strong>• Partner with Operations leaders</strong> to provide financial expertise that strengthens operational planning, performance management, and resource allocation.</p><p><strong>• Develop and enhance</strong> ad‑hoc reports and analytical tools to evaluate customer profitability, pricing strategies, margin opportunities, and operational efficiencies.</p><p><strong>• Lead the budgeting and forecasting cycles,</strong> challenging assumptions, validating inputs, and ensuring accuracy across all business units.</p><p><strong>• Maintain the integrity of financial data</strong> through complex balance sheet reconciliations and rigorous review of financial records.</p><p><strong>• Support compliance and internal control standards,</strong> ensuring reporting accuracy and alignment with policies and accounting requirements.</p><p><strong>• Champion continuous improvement</strong> by streamlining reporting processes, identifying automation opportunities, and contributing to successful year‑end audit activities.</p><p><strong>• Integrate and analyze data</strong> from multiple sources to produce clear insights, trend analyses, and recommendations that enhance business performance.</p><p><br></p>
  • 2026-02-25T23:48:42Z
Software Developer
  • Edmonton, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Our client is seeking a <strong>Software & Data Developer</strong> to help design, build, and maintain applications and data solutions that support business operations and reporting. This role blends <strong>software development and data engineering</strong>, working across systems and data platforms to enable reliable insights and scalable technology solutions.</p><p><br></p><p>This position will collaborate closely with internal IT teams and business stakeholders to develop applications, manage integrations, and ensure data is accessible, accurate, and usable across the organization.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and maintain internal applications and system integrations</li><li>Build and manage <strong>data pipelines and ETL processes</strong> across multiple data sources</li><li>Write and optimize <strong>SQL queries</strong> to support data analysis and reporting</li><li>Troubleshoot application and data issues to maintain system reliability and performance</li><li>Work with stakeholders to translate business requirements into technical solutions</li><li>Develop documentation including system diagrams, technical specifications, and test plans</li><li>Support integrations with enterprise platforms such as <strong>ERP and CRM systems</strong></li></ul><p><br></p><p><br></p>
  • 2026-03-11T23:14:01Z
Network Engineer
  • Edmonton, AB
  • onsite
  • Permanent
  • 100000.00 - 115000.00 CAD / Yearly
  • <p><strong>THE ROLE:</strong></p><p>We’re looking for a seasoned Network Engineer to support the stability, performance, and security of enterprise network, voice, and collaboration environments for our Edmonton area client. In this role, you’ll design and enhance modern network and unified communications solutions for a highly distributed workforce while serving as a technical advisor for new technologies and enterprise initiatives.</p><p><em>Key Responsibilities:</em></p><ul><li>Design and deploy secure, scalable network solutions in partnership with architects and business stakeholders</li><li>Lead the administration and optimization of LAN/WAN environments (wired and wireless)</li><li>Configure routers, switches, wireless controllers, access points, and edge security technologies</li><li>Support Cisco platforms including Catalyst Center, ISE, and related tools</li><li>Assess and improve network performance, compliance, and operational efficiency</li><li>Develop network roadmaps and provide guidance on future technology adoption</li><li>Ensure network designs align with security standards and compliance frameworks</li><li>Collaborate with cloud and managed service partners on connectivity, monitoring, and troubleshooting</li><li>Contribute to projects involving unified communications, cloud networking, security tools, and emerging technologies</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This role offers the opportunity to influence the direction of enterprise networking while working with advanced Cisco technologies and modern architecture patterns. You’ll join a collaborative team, contribute to high‑visibility initiatives, and help shape long‑term infrastructure strategy. Competitive compensation, strong benefits, and meaningful technical ownership make this a great time to apply if you’re looking to elevate your career. Don’t delay – apply now!</p>
  • 2026-02-19T23:38:43Z
Human Resources (HR) Manager
  • Enoch, AB
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Our client is seeking for an experienced <strong>Human Resources Manager</strong> to join their team on a long-term contract basis in Enoch, Alberta. In this role, you will mentor staff, strengthen communication, and support operational excellence. A strong understanding of First Nations culture and a consultative HR leadership approach are essential.</p><p><strong>Responsibilities:</strong></p><ul><li>Mentor and train management and staff on HR processes and best practices.</li><li>Enhance recruitment strategies to align with labour standards and organizational needs.</li><li>Support the HR team by identifying gaps and recommending effective solutions.</li><li>Promote clear communication and collaboration across teams.</li><li>Educate staff on HR policies, procedures, contracts, benefits, and compliance requirements.</li><li>Foster a respectful, culturally supportive environment that reflects First Nations values.</li><li>Partner with senior leaders and frontline staff to address HR matters and drive performance.</li></ul>
  • 2026-02-27T22:54:05Z
Accounts Payable Administrator
  • Edmonton, AB
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p>We are looking for a detail-oriented Accounts Payable Administrator to join our client in Edmonton, Alberta. In this role, you will oversee the full accounts payable cycle, ensuring accurate and timely processing of SUBCONTRACTOR invoices and payments. This is an excellent opportunity for someone with strong organizational skills and a background in construction or contracting to contribute to a dynamic and fast-paced environment and dealing with subcontractor invoices, CCA-1 subcontractor agreements.</p><p><br></p><p>Responsibilities:</p><p>• Manage the complete accounts payable process, including entering, coding, and performing three-way matching for invoices.</p><p>• Process subcontractor progress billings, invoices, and holdback releases.</p><p>• Subcontract administration including issuing and tracking subcontracts (CCA-1).</p><p>• Ensure proper submission of documentation required for invoicing, including statutory declarations, WCB clearance letters and insurance documentation etc</p><p>• Accurately code purchase orders and reconcile them with job-specific costs.</p><p>• Collaborate with project managers and foremen to verify cost codes and resolve any discrepancies.</p><p>• Route invoices for approval and ensure all supporting documentation is properly maintained.</p><p>• Cross-check invoices against contracts or agreements to ensure pricing accuracy.</p><p>• Conduct mid-month and end-of-month cheque runs, ensuring timely payments to vendors and contractors.</p><p>• Process contractor progress invoices while maintaining accurate costing and tracking.</p><p>• Maintain organized records of transactions and support month-end closings and audits as needed.</p><p>• Assist in the preparation of provincial sales tax reporting.</p>
  • 2026-03-20T17:38:43Z
Software Developer
  • Edmonton, AB
  • onsite
  • Permanent
  • 95000.00 - 115000.00 CAD / Yearly
  • <p><strong>The Role</strong></p><p>We are seeking a <strong>Senior Software Developer</strong> to join a collaborative team in Edmonton, Alberta supporting the development of a modern SaaS platform. In this role, you will help design and build scalable solutions while working closely with product and engineering teams to deliver reliable, high-quality software.</p><p><em>Key responsibilities include:</em></p><ul><li>Design and develop scalable components for a SaaS platform.</li><li>Collaborate with product teams to support technical roadmaps.</li><li>Write clean, maintainable, and high-quality code.</li><li>Contribute to system architecture and technical design decisions.</li><li>Mentor junior and intermediate developers through code reviews and best practices.</li><li>Troubleshoot and resolve complex technical issues.</li><li>Participate in Agile ceremonies and process improvements.</li><li>Support QA initiatives and occasional after-hours maintenance if required.</li></ul><p><strong>Why This Role?</strong></p><p>This is an opportunity to work on a modern cloud-based platform within a collaborative development environment. You will have the chance to influence technical direction, mentor developers, and contribute to meaningful product development. The role offers competitive compensation, strong benefits, paid time off, retirement savings matching, and wellness initiatives, along with opportunities for professional growth.</p>
  • 2026-03-10T20:08:46Z