2 results for Customer Service Manager in Edmonton, AB

Customer Experience Manager

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is seeking an experienced Customer Experience Manager to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.Responsibilities:<ul><li>Lead daily customer service operations and ensure high-quality support.</li><li>Monitor service levels, call activity, and reporting to improve performance.</li><li>Partner with leadership to support operational goals and service improvements.</li><li>Support workforce transitions, onboarding, and team realignment activities.</li><li>Coach staff on customer service, communication, and complaint resolution.</li><li>Use CRM systems and Avaya CMS reporting to track trends and recommend process improvements.</li><li>Support training initiatives to strengthen service consistency and accountability.</li><li>Promote collaboration and a customer-focused team culture.</li></ul>
2026-05-08T00:00:00Z

Member Services Coordinator

Edmonton, AB
onsite
Permanent
95000 - 100000 CAD / Yearly
Our client, a well‑established and highly respected organization within Alberta’s regulated agricultural sector, has retained us to recruit a Member Services Coordinator to support province‑wide and inter‑provincial transportation services, policy execution, and stakeholder coordination. This is a high‑visibility, trust‑based role requiring strong judgment, diplomacy, and operational precision. The successful candidate will work closely with producers, processors, transportation providers, government contacts, and inter‑provincial partners to ensure efficient product movement, policy alignment, and consistent service delivery across Western Canada. Reporting into senior leadership, the key responsibilities include: Transportation & Dispatch Coordination<ul><li>Assemble weekly processor volume requirements and develop cost‑effective dispatch plans</li><li>Coordinate Alberta and inter‑provincial product movement in alignment with supply, demand, and policy</li><li>Manage routing adjustments related to shutdowns, seasonal fluctuations, and operational changes</li><li>Communicate timely destination and routing updates to transportation partners</li></ul>Inter‑Provincial & Industry Collaboration<ul><li>Lead weekly inter‑provincial coordination calls with western partners</li><li>Liaise with processor stakeholders on forecasting, ordering, delivery windows, and shutdown scheduling</li><li>Support alignment of policies and procedures across western provinces</li><li>Provide technical data, analysis, and recommendations to committees and working groups</li></ul>Transportation Rates & Policy Support<ul><li>Support annual transportation rate review and consultation processes</li><li>Assist with transportation rate formula adjustments as required</li><li>Participate in industry consultation forums and advisory committees</li></ul>Producer & Stakeholder Support<ul><li>Assist producers with quality‑related inquiries and administrative policy interpretation</li><li>Resolve hauler and processor concerns with a focus on system‑wide improvement</li><li>Provide timely information and support to government, finance, and testing stakeholders</li></ul>Technology & Systems Leadership<ul><li>Serve as subject matter expert for handheld transportation software</li><li>Troubleshoot system issues and support users across western provinces</li><li>Define functional requirements for software enhancements and support development, UAT, and deployment</li><li>Present change requests for executive approval</li></ul>Inventory & Supply Management<ul><li>Track and coordinate barcode inventories across western provinces</li><li>Manage provincial seal inventories and coordinate ordering</li><li>Negotiate and oversee seal distribution contracts</li></ul>People Leadership<ul><li>Supervise, coach, and support the Member Services Analyst</li><li>Conduct regular performance and development discussions</li><li>Provide back‑up coverage to ensure continuity of service</li></ul>Given the sensitive nature of the work, this role demands a high degree of professionalism, discretion, and the ability to navigate complex stakeholder environments with confidence. This is a permanent, full-time, in office role (SW Edmonton) that offers a generous total rewards program. Apply today!
2026-05-06T00:00:00Z