<p>Our client is looking for a highly organized and detail-oriented <strong>Registration Program Coordinator</strong> to join their team in Edmonton, Alberta. This role supports the end-to-end registration process, ensuring accurate application review, efficient inquiry handling, and smooth workflow coordination. The ideal candidate is organized, detail-oriented, and a strong communicator who manages priorities effectively and performs well under pressure.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and review applications, ensuring completeness and accuracy.</li><li>Respond to inquiries and guide applicants on requirements and status.</li><li>Coordinate with team members to maintain efficient workflows.</li><li>Track high volumes of applications and maintain organized records.</li><li>Address concerns professionally, using conflict resolution skills.</li><li>Provide support and guidance throughout the application process.</li><li>Collaborate with stakeholders to meet quality and program goals.</li><li>Use Aptify/CRM systems to manage data and workflows.</li><li>Schedule meetings and support administrative coordination.</li><li>Maintain strong organization and attention to detail.</li></ul>
<p><strong>Key Responsibilities</strong></p><p><strong>Accounting & Financial Management</strong></p><ul><li>Complete full-cycle accounting for multiple companies, including month-end close, accruals, prepaids, COGS, inventory, and full balance sheet reconciliations.</li><li>Prepare monthly financial statements, budget variance analysis, and departmental financial reporting.</li><li>Review and enter daily sales; verify cash deposits and reconcile against Cash Audit team reports.</li><li>Manage full accounts payable cycle: invoice entry, approvals, payments, vendor pricing, and team training.</li><li>Oversee accounts receivable including intercompany billing, posting, collections, and payment matching.</li><li>Conduct labor, cost of sales, revenue center, and departmental analysis for management.</li><li>Support budgeting, financial forecasting, and performance monitoring.</li><li>Prepare and submit GST, Non-Resident Tax, government labor programs, and Tourism Levy filings.</li><li>Process bi-weekly payroll for 150–200 employees, including T4s and ROEs.</li><li>Administer group benefits and RRSP programs.</li><li>Act as the payroll software super-user; provide setup and system support to managers and employees.</li><li>Maintain accurate, confidential employee records and HR documentation.</li><li>Manage job postings, applicant tracking, and new hire onboarding documentation.</li><li>Ensure compliance with Alberta Employment Standards and oversee WCB claims and return-to-work programs.</li><li>Oversee VLT and CDU cash management processes and support Cash Audit team operations.</li><li>Manage departmental cash floats, petty cash, and ATM reconciliations.</li><li>Ensure compliance with cash-handling security protocols and financial safeguarding measures.</li><li>Collaborate with the Controller on development and rollout of new accounting policies and procedures.</li><li>Implement and support risk management procedures and training.</li><li>Ensure compliance with Health & Safety program requirements.</li><li>Uphold privacy, confidentiality, and internal policy standards.</li><li>Supervise and schedule the Intermediate Accountant, AR team, and Cash Audit staff.</li><li>Support labor management and staffing efficiency.</li><li>Lead monthly team meetings and maintain clear, consistent departmental communication.</li><li>Conduct performance reviews and assist with compensation planning.</li><li>Implement process improvements across accounting and administrative functions.</li><li>Collaborate with hotel leadership and head office teams to align operations with business goals.</li></ul>
<p>Our client is looking for a dedicated <strong>Customer Service Representative</strong> to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to inquiries on membership, registration, and services.</li><li>Escalate complex issues while maintaining ownership of resolution.</li><li>Assist with applications and online systems.</li><li>Review documentation for accuracy and compliance.</li><li>Process renewals and administrative updates.</li><li>Maintain accurate records in internal systems.</li><li>Prepare correspondence and reports.</li><li>Monitor queues and ensure timely responses.</li><li>Identify process improvements to enhance service.</li><li>Participate in team meetings and training.</li></ul>
