<p><strong>Business Systems Analyst</strong></p><p><strong>Job Summary</strong></p><p>Our client is seeking a Business Systems Analyst to partner with stakeholders across the organization to improve business processes through the effective use of technology. This role combines business analysis, process improvement, ERP systems, reporting, data analytics, and automation to identify and implement practical, sustainable solutions that support business objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>Business Process Analysis & Solution Design</strong></p><ul><li>Partner with business teams to understand processes, challenges, and opportunities for improvement.</li><li>Document and analyze business processes, identify inefficiencies and control gaps, and translate business needs into system requirements.</li><li>Evaluate and recommend solutions using ERP functionality, Microsoft technologies, third-party applications, automation tools, or custom development where appropriate.</li><li>Assess solution options based on business value, implementation effort, total cost of ownership, risk, and expected return on investment.</li></ul><p><strong>ERP & Business Systems</strong></p><ul><li>Develop a strong understanding of the organization's ERP environment, business processes, data structures, and system integrations.</li><li>Identify opportunities to improve system configuration, workflows, reporting capabilities, and user adoption.</li><li>Research and leverage standard system functionality and available third-party solutions before considering custom development.</li><li>Support integrations, data integrity initiatives, testing, troubleshooting, governance, and ongoing system optimization.</li></ul><p><strong>Reporting, Data & Analytics</strong></p><ul><li>Design and maintain reporting and analytics solutions using tools such as Power BI, Excel, Power Query, and SQL.</li><li>Analyze relational data to answer business questions, validate reports, troubleshoot issues, and transform operational data into meaningful insights.</li><li>Improve manual reporting and spreadsheet-based processes through automation and better reporting practices.</li></ul><p><strong>Implementation & Continuous Improvement</strong></p><ul><li>Develop workflow automations and business applications using low-code/no-code platforms where appropriate.</li><li>Coordinate solution implementation activities, including testing, documentation, training, and change management.</li><li>Build strong relationships with stakeholders and monitor solutions to ensure expected business outcomes are achieved.</li></ul><p><strong>Key Accountabilities</strong></p><ul><li>Deliver practical technology and process improvements that reduce manual effort, improve data quality and system utilization, streamline workflows, and support informed decision-making.</li><li>Contribute to a collaborative, high-performance culture focused on continuous improvement and operational excellence.</li></ul><p><br></p>
<p><strong>THE ROLE:</strong></p><p>Our client is seeking a strategic and hands-on Director of IT to lead the vision, direction, and performance of its technology function. This leadership role combines long-term planning with day-to-day operational oversight, ensuring technology initiatives support business growth, efficiency, and service excellence across a large, multi-location network.</p><p><em>Key Responsibilities:</em></p><ul><li>Develop and execute the organization's IT strategy, roadmap, and technology priorities aligned with business objectives</li><li>Provide technology leadership and guidance to executive stakeholders, including reporting on initiatives, performance, and future opportunities</li><li>Lead the delivery of major IT projects, ensuring successful implementation, adoption, and measurable outcomes</li><li>Oversee enterprise systems including POS, ERP, CRM, loyalty, and business reporting platforms</li><li>Manage cloud infrastructure, Microsoft 365, Azure environments, cybersecurity controls, backups, and network security</li><li>Drive system enhancements, automation initiatives, and technology innovation across the organization</li><li>Ensure responsive technical support and exceptional service delivery for internal users and distributed operations</li><li>Maintain compliance with privacy regulations, data governance requirements, and IT risk management standards</li><li>Manage vendor relationships, software licensing, technology contracts, and procurement activities</li><li>Lead, mentor, and develop an internal IT team while remaining actively involved in technical decision-making</li><li>Establish and maintain IT policies, procedures, and documentation to support operational excellence</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an outstanding opportunity to shape the technology strategy of a well-established and growing organization with a significant national footprint. As a key member of the leadership team, you'll have direct visibility with senior decision-makers and the ability to influence how technology supports future growth, operational efficiency, and innovation. You'll be empowered to modernize systems, champion automation initiatives, and lead impactful projects that deliver real business value. A competitive salary, comprehensive health and dental benefits, wellness programs, and the opportunity to build and grow a high-performing IT function make this an attractive next step for an experienced technology leader. If you're ready to make a lasting impact and help drive the future of a dynamic organization, apply now.</p>
<p><strong>Overview</strong></p><p>Our Edmonton-based client is seeking an IT Generalist to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is a hands-on role supporting day-to-day IT operations across multiple locations, requiring strong troubleshooting skills and the ability to work independently in a fast-paced environment.</p><p><br></p><p>Note: This role will be based in the client's primary office but will require travel to various building locations within the surrounding area.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for desktops, laptops, mobile devices, printers, and peripherals</li><li>Troubleshoot and resolve hardware, software, networking, and connectivity issues</li><li>Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint</li><li>Manage user accounts, permissions, onboarding, and offboarding activities</li><li>Deploy, configure, image, and maintain end-user devices</li><li>Support network infrastructure, including switches, wireless access points, routers, and internet connectivity</li><li>Troubleshoot wired and wireless networking issues within Cisco Meraki and Ubiquiti environments</li><li>Assist with network monitoring, system maintenance, and infrastructure upgrades</li><li>Respond to and resolve support tickets via phone, email, and onsite support</li><li>Maintain IT documentation, asset inventories, and knowledge base articles</li><li>Support multiple office locations and provide onsite technical assistance as needed</li></ul>