<p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
<p><strong>THE ROLE:</strong></p><p>We’re looking for a seasoned Network Engineer to support the stability, performance, and security of enterprise network, voice, and collaboration environments for our Edmonton area client. In this role, you’ll design and enhance modern network and unified communications solutions for a highly distributed workforce while serving as a technical advisor for new technologies and enterprise initiatives.</p><p><em>Key Responsibilities:</em></p><ul><li>Design and deploy secure, scalable network solutions in partnership with architects and business stakeholders</li><li>Lead the administration and optimization of LAN/WAN environments (wired and wireless)</li><li>Configure routers, switches, wireless controllers, access points, and edge security technologies</li><li>Support Cisco platforms including Catalyst Center, ISE, and related tools</li><li>Assess and improve network performance, compliance, and operational efficiency</li><li>Develop network roadmaps and provide guidance on future technology adoption</li><li>Ensure network designs align with security standards and compliance frameworks</li><li>Collaborate with cloud and managed service partners on connectivity, monitoring, and troubleshooting</li><li>Contribute to projects involving unified communications, cloud networking, security tools, and emerging technologies</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This role offers the opportunity to influence the direction of enterprise networking while working with advanced Cisco technologies and modern architecture patterns. You’ll join a collaborative team, contribute to high‑visibility initiatives, and help shape long‑term infrastructure strategy. Competitive compensation, strong benefits, and meaningful technical ownership make this a great time to apply if you’re looking to elevate your career. Don’t delay – apply now!</p>
<p>Our client is looking for a detail-oriented <strong>LMS Administrator</strong> for a contract position based in Acheson, Alberta. The role supports training operations and e-learning initiatives while ensuring accurate data management and strong customer service in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage a high-volume training inbox, ensuring timely responses and issue resolution.</li><li>Administer training enrollments, course resets, and licensing/software requests with accuracy.</li><li>Review prerequisites and mandatory requirements for technical training enrollments.</li><li>Respond to inquiries professionally while resolving enrollment issues.</li><li>Assess and research service tool or license requests before approval.</li><li>Maintain the technical training calendar and update records in SharePoint.</li><li>Coordinate course schedules with instructors and provide administrative support.</li><li>Perform repetitive tasks with strong attention to detail and efficiency.</li><li>Deliver customer-focused solutions and support e-learning content within the LMS.</li></ul>
