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2 results for Human Resources Hr Generalist in Edmonton, AB
- Enoch, AB
- remote
- Temporary
- 25.00 - 35.00 CAD / Hourly
- <p>Our client located in <strong style="">west of Edmonton</strong>, is seeking a<span style=""> Sr. Desktop Support Technician</span> for an <strong>initial</strong><strong style=""> 3-month </strong><span style="">contract</span> with a strong likelihood of extension. This role is <strong>fully onsite</strong> and follows a schedule of approximately <strong style="">6.5 hours per day, Monday through Friday.</strong></p><p><br></p><p>The successful candidate will provide hands-on technical support for end users, manage IT assets and devices, support Microsoft 365 and Active Directory environments, resolve desktop and hardware issues, and assist with ongoing IT operations and infrastructure initiatives. This is an excellent opportunity for an experienced support professional who enjoys a mix of end-user support, device management, troubleshooting, and project-based IT work within a collaborative environment.</p><p><br></p><p><strong style="">Key Responsibilities</strong></p><ul><li>Provide Level 1/2 technical support via phone, email, remote tools, and in person.</li><li>Troubleshoot hardware, software, connectivity, account access, and printing issues.</li><li>Manage user accounts, permissions, and access within Microsoft 365 and Active Directory environments.</li><li>Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripherals.</li><li>Track and document incidents, requests, and resolutions through the ticketing system.</li><li>Maintain IT asset inventory, including device assignments, lifecycle tracking, and audits.</li><li>Deploy, replace, and retire end-user devices in accordance with organizational standards.</li><li>Create and maintain support documentation, knowledge base articles, and user guides.</li><li>Deliver basic end-user training and support technology adoption initiatives.</li><li>Escalate complex issues as required and assist with infrastructure and technology projects.</li><li>Support IT security best practices, software updates, and device maintenance activities.</li></ul><p><br></p><p><strong style="">Qualifications</strong></p><ul><li>5+ years of experience in a Service Desk, Desktop Support, or Technical Support role.</li><li>Experience supporting Microsoft 365, Active Directory, Windows environments, and end-user hardware.</li><li>Familiarity with ticketing platforms such as ServiceNow, Jira Service Management, or similar.</li><li>Strong troubleshooting skills across hardware, software, networking, and user access issues.</li><li>Experience with asset management, device deployments, and inventory tracking.</li><li>Excellent communication and customer service skills.</li><li>Ability to work independently while managing multiple priorities in an onsite support environment.</li><li>Relevant certifications such as ITIL, Microsoft, CompTIA, Cisco, or VMware certifications are considered assets</li></ul><p><br></p>
- 2026-11-14T00:00:00Z
- Enoch, AB
- remote
- Temporary
- 23.00 - 26.00 CAD / Hourly
- <p><strong>Overview</strong></p><p>Our Edmonton-based client is seeking an IT Generalist to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is a hands-on role supporting day-to-day IT operations across multiple locations, requiring strong troubleshooting skills and the ability to work independently in a fast-paced environment.</p><p><br></p><p>Note: This role will be based in the client's primary office but will require travel to various building locations within the surrounding area.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for desktops, laptops, mobile devices, printers, and peripherals</li><li>Troubleshoot and resolve hardware, software, networking, and connectivity issues</li><li>Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint</li><li>Manage user accounts, permissions, onboarding, and offboarding activities</li><li>Deploy, configure, image, and maintain end-user devices</li><li>Support network infrastructure, including switches, wireless access points, routers, and internet connectivity</li><li>Troubleshoot wired and wireless networking issues within Cisco Meraki and Ubiquiti environments</li><li>Assist with network monitoring, system maintenance, and infrastructure upgrades</li><li>Respond to and resolve support tickets via phone, email, and onsite support</li><li>Maintain IT documentation, asset inventories, and knowledge base articles</li><li>Support multiple office locations and provide onsite technical assistance as needed</li></ul>
- 2026-11-12T00:00:00Z