3 results for Help Desk Tier 1 in Edmonton, AB

Information Technology Technician

Edmonton, AB
onsite
Permanent
65000.00 - 75000.00 CAD / Yearly
THE ROLE: We are seeking for our Edmonton client, an Information Technology Technician to support day‑to‑day IT operations and assist with infrastructure initiatives in a collaborative, growing environment.Key responsibilities include:<ul><li>Assisting with installation, configuration, and maintenance of servers, networks, and workstations</li><li>Providing technical support for systems, applications, and end users</li><li>Supporting infrastructure upgrades and migrations under senior guidance</li><li>Monitoring systems and escalating issues as needed</li><li>Helping with documentation, assessments, and adherence to security best practices</li></ul>WHY THIS ROLE?Join a collaborative IT team where your expertise will make a direct impact on service quality and technical growth. This is an excellent opportunity to build hands‑on experience across IT infrastructure while working closely with experienced engineers who are invested in your development. You’ll gain exposure to both on‑premises and cloud technologies in a supportive environment that encourages learning and growth. The role offers a competitive salary, benefits, and the chance to develop in‑demand technical skills while progressing your IT career. If you’re motivated, curious, and ready to grow your capabilities in a real‑world IT setting, apply now.
2026-04-30T18:28:53Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-05-12T22:29:40Z

IT Manager

Edmonton, AB
onsite
Permanent
120000.00 - 140000.00 CAD / Yearly
Information Technology (IT) ManagerPermanent, Full-TimePosition OverviewOur client is seeking an experienced IT Manager to oversee and evolve the organization’s technology environment, ensuring secure, reliable, and efficient IT operations. This role is responsible for both strategic and hands‑on leadership, spanning daily IT support, infrastructure management, cybersecurity, vendor oversight, and systems optimization.The IT Manager plays a critical role in aligning technology with business needs, managing risk, supporting operational continuity, and enabling scalability as the organization grows. This position requires a self‑starter with strong technical depth, sound judgment, and the ability to work effectively with both technical and non‑technical stakeholders.Key ResponsibilitiesIT Operations and Infrastructure<ul><li>Oversee and support day‑to‑day IT operations, including networks, systems, hardware, software, and end‑user support</li><li>Maintain continuous availability of network infrastructure, including routers, VPNs, and wireless environments</li><li>Provide support during critical business periods and outside standard hours as required to maintain operational continuity</li><li>Administer user accounts, permissions, and access controls across enterprise systems</li><li>Deploy, manage, and maintain end‑user devices and hardware</li></ul>Security, Risk, and Compliance<ul><li>Ensure secure access to company and client information through approved systems and controls</li><li>Perform regular patching, monitoring, and log reviews</li><li>Implement preventative cybersecurity measures and respond to potential security risks or incidents</li><li>Conduct security reviews, vulnerability assessments, and remediation activities</li><li>Enforce audit, security, and compliance requirements</li><li>Support audit activities by responding to IT‑related requests and inquiries</li></ul>Systems and Applications<ul><li>Support the implementation, maintenance, and optimization of enterprise operating systems and software platforms</li><li>Manage cloud productivity and collaboration environments, including identity, security, and licensing</li><li>Plan for scalability of systems and infrastructure to support organizational growth and a mobile or hybrid workforce</li><li>Evaluate, recommend, and implement technology solutions that improve operational efficiency</li></ul>Vendor and Asset Management<ul><li>Manage relationships with IT vendors, service providers, and consultants</li><li>Oversee IT procurement, hardware inventory, and software licensing</li><li>Ensure services are delivered reliably, securely, and cost‑effectively</li></ul>Policy, Process, and Training<ul><li>Develop, document, and enforce IT policies, procedures, and best practices</li><li>Provide onboarding and offboarding support for employees</li><li>Deliver ongoing training and awareness sessions to staff on key IT and security topics</li></ul>Serve as the primary point of contact for IT inquiries, providing timely and effective support
2026-05-04T14:14:06Z