We are looking for a detail-oriented Collections specialist to join a manufacturing organization in Maple Ridge, British Columbia on a contract basis. This in-office opportunity is suited to someone who can take ownership of overdue accounts, investigate account details, and maintain consistent follow-up with customers to support timely payment. The role works closely with the accounts receivable team and focuses on improving collection activity through organized outreach, practical problem-solving, and strong communication.<br><br>Responsibilities:<br>• Manage collection activities for overdue customer accounts and maintain regular follow-up to support timely payment.<br>• Review aging reports to identify priority balances and concentrate efforts on long-outstanding receivables.<br>• Investigate inactive or unclear accounts to determine the appropriate contact person and confirm account ownership.<br>• Coordinate with the accounts receivable team to align on assigned regions, collection priorities, and performance targets.<br>• Place effective reminder processes in motion through phone calls, email communication, and account follow-up schedules.<br>• Record collection updates, customer interactions, and payment commitments accurately within internal systems.<br>• Use Epicor and related tools to monitor account status, track activity, and support payment processing.<br>• Escalate unresolved issues or high-risk delinquent accounts when further review or action is required.