We are looking for a Technical Service Coordinator to support service operations in Mississauga, Ontario. This Long-term Contract position is ideal for someone who can keep service activity organized, respond quickly to changing priorities, and maintain clear communication between customers, technicians, and internal teams. The successful candidate will help drive timely issue resolution, accurate documentation, and consistent service delivery in a fast-paced support environment.<br><br>Responsibilities:<br>• Oversee the full lifecycle of service requests by logging, updating, and monitoring tickets to ensure work is completed accurately and on time.<br>• Assign field or technical resources according to urgency, availability, and service commitments while balancing daily workload demands.<br>• Build and revise technician schedules and service routes to accommodate priority changes, delays, and new requests throughout the day.<br>• Track open work orders closely, follow up on outstanding items, and confirm that service records are complete and properly documented.<br>• Provide clear status updates to customers, technicians, and internal stakeholders to keep all parties informed of progress and next steps.<br>• Maintain detailed service information, including notes, task updates, and job-related records, to support operational accuracy.<br>• Assist with reporting activities, customer follow-ups, and the preparation of information required for invoicing and billing processes.<br>• Apply company service procedures and quality expectations consistently to support reliable and compliant service delivery.
<p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office.</p><p><br></p><p>What you will do and how you will make an impact …</p><p><br></p><ul><li>Provide user support for Office 365 and Windows products.</li></ul><p><br></p><ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul><p><br></p><ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul><p><br></p><ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul><p><br></p><ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul><p><br></p><ul><li>Document processes and issues and manage their inventory.</li></ul><p><br></p><ul><li>Onboard and offboard users and manage user accounts and access.</li></ul><p><br></p><p><br></p><p>Why we are excited about you …</p><p><br></p><ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul><p><br></p><ul><li>You are proactive and curious, and are eager to learn.</li></ul><p><br></p><ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul><p><br></p>
<p>We are looking for an experienced Network Consultant to support a construction and contractor-focused organization in Vaughan, Ontario. This contract position begins with an initial four-month term and may continue beyond that period, offering the opportunity to contribute to ongoing network initiatives in a dynamic, expanding environment. The successful candidate will take a hands-on approach to network delivery, working closely with internal technical teams to strengthen infrastructure performance, resolve complex issues, and support multi-vendor network operations.</p><p><br></p><p>Responsibilities:</p><p>• Develop and recommend network architectures that align with operational needs across a range of vendor technologies.</p><p>• Evaluate existing environments and help connect site or client networks into the broader enterprise infrastructure.</p><p>• Install, configure, and roll out network hardware and related components to support business operations.</p><p>• Investigate connectivity and performance issues, identify root causes, and restore stable network service efficiently.</p><p>• Work with equipment manufacturers and external support teams during escalations to resolve technical challenges.</p><p>• Partner with network staff and project teams to deliver infrastructure upgrades, enhancements, and day-to-day operational support.</p><p>• Provide practical technical guidance and dependable execution in a collaborative team setting.</p><p>• Travel occasionally for short-term assignments, including visits of up to two weeks when required.</p>
We are looking for an experienced Systems & Network Administrator to join our team in Toronto, Ontario. In this role, you will oversee the design, maintenance, and optimization of IT systems and networks to ensure high performance and reliability. This position requires someone with strong attention to detail, technical expertise, and the ability to communicate effectively with both technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Design, implement, and manage scalable network services, ensuring high availability and optimal performance.<br>• Configure and maintain VMware vSphere/vCenter environments, including networking and high-availability systems.<br>• Monitor and support Windows services and roles such as DNS, DHCP, and Active Directory.<br>• Develop and maintain system administration and operational documentation following best practices.<br>• Configure and troubleshoot Cisco Catalyst switches and Meraki Wi-Fi mesh networks.<br>• Manage Azure Active Directory and assist with cloud service migrations from on-premises systems.<br>• Provide technical support for Office 365 and SharePoint platforms.<br>• Identify and resolve network protocol and design issues to enhance system functionality.<br>• Collaborate with teams to implement ITIL processes and ensure effective incident and change management.<br>• Oversee database management tasks, including supporting SQL databases.
<p>We are looking for a Network Administrator to support and maintain reliable network operations in North York, Ontario. This role focuses on ensuring secure connectivity across enterprise environments, resolving performance issues, and helping keep network infrastructure stable and well documented. The successful candidate will work with routing, firewalls, and wide area connectivity while contributing to controlled network changes and ongoing operational improvements.</p><p><br></p><p>Responsibilities:</p><p>• Administer and support enterprise network infrastructure, including routing, switching, firewall technologies, and wide area connectivity.</p><p>• Investigate and resolve complex network outages, latency concerns, and connectivity problems to maintain dependable service.</p><p>• Implement network modifications in production environments by following established change management practices and minimizing operational risk.</p><p>• Monitor network performance and apply traffic prioritization and bandwidth management techniques to improve availability and efficiency.</p><p>• Maintain accurate technical records, diagrams, and operational documentation to support supportability and knowledge sharing.</p><p>• Collaborate with internal teams to address incidents, service requests, and recurring infrastructure issues in a timely manner.</p><p>• Support cloud-delivered networking and security platforms, including firewall and software-defined wide area solutions where applicable.</p><p>• Contribute to network security operations by assisting with access controls, traffic inspection, and protective measures across the environment.</p>
<p>A leading organization within the industrial services sector is seeking an experienced <strong>IT Manager/Director </strong>to oversee and advance its information technology operations in its Windsor office. This role is responsible for leading the IT department, managing daily activities, crafting strategic plans, and ensuring the secure and effective use of technology throughout the company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and manage the IT team to deliver optimal support and services.</li><li>Develop and implement IT strategy in alignment with business objectives.</li><li>Ensure the security, integrity, and reliability of all IT systems and infrastructure.</li><li>Oversee IT projects, including system upgrades, migrations, and new technology rollouts.</li><li>Manage vendors and third-party service providers.</li><li>Develop and maintain IT policies, procedures, and documentation.</li><li>Collaborate with stakeholders across departments to identify current and future technology needs.</li><li>Prepare and manage departmental budgets.</li></ul><p><br></p>
<p>We're recruiting for a Freelance Accessibility Specialist to conduct a comprehensive ADA/AODA compliance audit for two existing websites. The goal is to evaluate current accessibility standards, identify compliance gaps, and provide clear recommendations for improvement.</p><p><br></p><p>Project Scope</p><ul><li>Perform a full accessibility audit of two live websites</li><li>Evaluate compliance against ADA and AODA standards (WCAG 2.1 AA minimum preferred)</li><li>Identify accessibility barriers affecting users with disabilities</li><li>Provide a detailed written report outlining:</li><li>Areas of non-compliance</li><li>Severity level of issues</li><li>Recommended remediation steps</li><li>Prioritized action plan</li><li>Share the checklist or methodology used to conduct the audit</li></ul><p>Responsibilities</p><ul><li>Use both automated tools and manual testing methods</li><li>Review site structure, navigation, forms, media, and interactive elements</li><li>Assess keyboard navigation, screen reader compatibility, color contrast, and semantic structure</li><li>Deliver findings in a clear, organized, and actionable format</li><li>Be available to clarify findings and answer follow-up questions</li></ul><p><br></p>
