4 results for Customer Service Specialist in Burlington, ON

Member Services Specialist

North York, ON
onsite
Contract / Temporary
24.7 - 28.6 CAD / Hourly
Our client is a not‑for‑profit organization operating within the unionized construction sector, responsible for administering pension, health & welfare, and supplementary unemployment benefit (SUB) plans for its members. The organization works closely with employers, union representatives, and third‑party providers to ensure accurate contributions, compliance with collective agreements, and a strong member experience. This role is ideal for a hands‑on benefits detail oriented whose primary focus is benefits administration, processing, and member support.
2026-06-08T00:00:00Z

Sr. Customer Service Representative

Welland, ON
onsite
Contract / Temporary
23 - 25 CAD / Hourly
We are looking for a Sr. Customer Service Representative to join a metal fabrication operation in Welland, Ontario on a Long-term Contract basis. This position supports customer accounts through accurate order coordination, shipment follow-up, billing administration, and schedule maintenance in a fast-paced manufacturing environment. The successful candidate will act as a key point of contact across customer service, production, shipping, and logistics to help ensure timely communication and reliable service delivery. Responsibilities: • Manage customer orders from initial entry through updates and revisions, ensuring all information is recorded accurately and processed on time. • Maintain production forecasts and customer schedules for materials or products with longer lead times to support planning accuracy. • Prepare and verify invoices with close attention to pricing, quantities, and supporting documentation. • Coordinate shipping and receiving activities while confirming that transactions are properly documented and communicated. • Reconcile consignment inventory records and complete related invoicing in a timely and accurate manner. • Monitor order progress by working closely with production, logistics, and shipping teams to address delays or service issues. • Respond to inbound customer inquiries with professionalism, providing clear updates and practical solutions. • Keep customer, order, and account data organized within CRM and ERP systems, including timely information sharing with relevant internal teams.
2026-06-09T00:00:00Z

Sr. Customer Service Coordinator

North York, ON
onsite
Permanent
70000 - 90000 CAD / Yearly
We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness. Responsibilities: • Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency. • Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments. • Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations. • Track inventory availability, production timing, and shipping status to proactively address delays or fulfilment risks. • Investigate and resolve discrepancies involving orders, returns, credits, and transportation challenges with a focus on service recovery. • Support demand planning and forecast-related activities by maintaining reliable order information and communicating account trends. • Serve as the internal resource for SAP order management processes, offering guidance, troubleshooting support, and practical training to team members. • Maintain process documentation, uphold data accuracy standards, and contribute to testing, system updates, and operational improvement initiatives. • Review service performance indicators, identify opportunities for increased efficiency, and participate in cross-functional projects that strengthen customer satisfaction. • Assist with onboarding and mentoring team members by sharing best practices and providing support on complex account matters.
2026-06-09T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Contract / Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence. Responsibilities: • Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support. • Process customer orders and related requests accurately while following established service standards and internal procedures. • Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience. • Support the setup and maintenance of customer accounts, ensuring information is complete and up to date. • Monitor shared inboxes and workload queues to action requests within expected timelines. • Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs. • Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records. • Assist with continuous improvement efforts and support operational changes or system-related updates as required.
2026-06-05T00:00:00Z