<p>We are looking for a dedicated Help Desk Analyst to join our team in Kitchener, Ontario. The ideal candidate will provide exceptional technical support, ensuring smooth operations and resolving hardware and software issues efficiently. This role requires strong communication skills, a solid understanding of IT systems, and the ability to prioritize tasks effectively in a fast-paced environment.</p><p><br></p><p>Must have own vehicle, with a valid drivers license. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Provide support for Microsoft Windows 10 and the Office suite, ensuring optimal system performance.</p><p>• Diagnose and repair desktop and laptop hardware issues to maintain functionality.</p><p>• Utilize IT ticketing systems to track, prioritize, and manage service requests.</p><p>• Troubleshoot network-related problems, including device connectivity and communication issues.</p><p>• Collaborate with team members to implement solutions and support IT processes.</p><p>• Maintain and support Active Directory, printers, and other network architecture components.</p><p>• Apply Agile methodologies, such as Scrum, to manage tasks and improve efficiency.</p><p>• Offer guidance and support for Mac computers and other devices as needed.</p><p>• Conduct regular system checks to ensure a secure and optimized IT environment.</p>
<p><strong>Job Description: SAP Ariba –Training– Procurement Specialist</strong></p><p><strong>Position Overview</strong></p><p><strong> Our client is seeking a highly skilled and experienced SAP Ariba – Training – Procurement Specialist</strong> to play a pivotal role in ensuring a successful implementation of SAP Ariba for procurement processes. This position involves support for training initiatives, and alignment with organizational readiness for go-live. The ideal candidate will have extensive experience in a strong understanding of procurement workflows, and a background in training users across diverse functional areas. This is a flexible hybrid working arrangement, for a 8–12-month duration.</p><p><strong>Key Responsibilities</strong></p><p>· Collaborate with the Organizational Change Management (OCM) team to develop tailored training materials for diverse user groups (e.g., administrative staff, nurses, and stakeholders across 600 departments).</p><p>· Deliver dynamic training formats, including face-to-face workshops, online learning sessions, user manuals, team visuals, and other forms of interactive content.</p><p>· Effectively train 400+ end-users in classroom sessions, utilizing computer labs and workstations.</p><p>· Ensure all users are equipped with the skills and knowledge to operate the SAP Ariba system post-implementation.</p><p>· Conduct readiness assessments to identify gaps and provide targeted solutions to address them.</p><p>· Support the deployment phase by assisting users during the transition to the new procurement platform.</p><p><strong> </strong></p><p> </p>
We are looking for a dedicated Technical Support Analyst to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to major IT initiatives, including Windows 11 migration projects, while delivering high-quality helpdesk support. The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and a commitment to providing top-notch service to end users.<br><br>Responsibilities:<br>• Coordinate and implement Windows 11 upgrades, including pre-deployment assessments, data backups, system installation, and troubleshooting post-upgrade issues.<br>• Manage and resolve helpdesk tickets efficiently, addressing hardware, software, and network concerns to ensure minimal disruption.<br>• Configure workstations, peripherals, and desk setups for new hires to enable seamless onboarding.<br>• Maintain detailed asset inventory records, ensuring equipment tracking and updates are accurate.<br>• Oversee hardware decommissioning processes, including secure data erasure and proper recycling practices.<br>• Provide end-user training and guidance to support the transition to new systems and tools.<br>• Document resolutions and update knowledge base articles to streamline future troubleshooting.<br>• Triage and resolve common IT issues, escalating complex problems to senior team members when necessary.<br>• Organize and optimize IT storage areas for effective inventory management and workspace utilization.<br>• Deliver general IT operational support, contributing to the department's overall efficiency.
<p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
We are looking for an experienced Accounts Payable Specialist to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to essential financial operations while fostering collaboration across multiple departments. The successful candidate will play a pivotal role in maintaining accurate and efficient accounts payable processes, ensuring compliance with organizational policies and procedures.<br><br>Responsibilities:<br>• Process invoices, credit card transactions, and out-of-pocket expenses with precision, adhering to established policies and timelines.<br>• Investigate and resolve purchase order discrepancies, coding errors, and payment issues in the system.<br>• Verify vendor and partner information, including bank details, to ensure secure and accurate transactions.<br>• Support the refinement of reporting processes to enhance departmental efficiency and accuracy.<br>• Contribute to the cleanup of the accounts payable subledger, ensuring data integrity.<br>• Assist in the transition to new financial systems, including Workday and ServiceNow, ensuring seamless implementation.<br>• Conduct daily bank checks to confirm payment success, address returns, and identify unusual activity.<br>• Prepare weekly payment batches and manage bank balances to guarantee sufficient funds for processing.<br>• Provide onboarding and training to new team members, promoting a collaborative and knowledgeable work environment.<br>• Participate in month-end closing activities and audits as needed, ensuring compliance and accuracy.
We are looking for a motivated Financial Analyst to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will work closely with two teams to analyze large data sets, generate detailed reports, and contribute to critical financial processes. This position offers a great opportunity for recent graduates or professionals with up to a few years of experience who are eager to learn and grow in a dynamic environment.<br><br>Responsibilities:<br>• Analyze and interpret large datasets to create comprehensive and accurate financial reports.<br>• Reconcile various accounts, including bank accounts, credit cards, and balance sheets, on a monthly and ad hoc basis.<br>• Utilize advanced Excel skills to manage and manipulate data for financial analysis.<br>• Support compliance efforts by preparing documentation and assisting with audits as needed.<br>• Collaborate with cross-functional teams to ensure timely and accurate reporting and data reconciliation.<br>• Assist in financial planning and analysis, including cash flow and cost analysis.<br>• Contribute to process improvement initiatives by identifying inefficiencies and recommending solutions.<br>• Learn and work with Microsoft Dynamics 365 to support reporting and reconciliation tasks.<br>• Meet tight deadlines with a two-week turnaround for specific deliverables.<br>• Provide ad hoc analysis and reporting support as requested.
We are looking for a detail-oriented Financial Analyst to join our team in Cambridge, Ontario. In this role, you will conduct comprehensive financial analyses, prepare accurate reports, and provide valuable insights to support decision-making and operational efficiency. You will also play a critical role in financial operations such as month-end processes, budgeting, and fixed asset management.<br><br>Responsibilities:<br>• Prepare journal entries, accruals, and reconciliations to ensure accurate month-end financial reporting.<br>• Analyze monthly financial reports, identify discrepancies, and take corrective actions as needed.<br>• Maintain and oversee fixed asset records, including depreciation schedules and project cost tracking reports.<br>• Support budgeting processes by providing accurate forecasts for depreciation and other financial elements.<br>• Collaborate with cross-functional teams to gather financial data and offer actionable insights.<br>• Contribute to process improvements by identifying inefficiencies and standardizing financial procedures.<br>• Assist in the implementation and integration of financial systems and processes.<br>• Provide ad-hoc analysis and support for special projects as required.
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
We are looking for a detail-oriented Financial Analyst to join our team in Toronto, Ontario. In this entry-level role, you will contribute to various financial operations and risk management processes, supporting a dynamic hybrid working environment. This is a long-term contract position with opportunities for growth and potential conversion to a permanent role.<br><br>Responsibilities:<br>• Assist with foundational financial tasks, including data analysis, reporting, and budgeting processes.<br>• Provide customer service support to internal team members by clarifying and resolving financial inquiries.<br>• Collaborate with team members to ensure compliance with corporate risk, financial risk, and legal risk standards.<br>• Utilize accounting software systems and data mining techniques to analyze financial data.<br>• Conduct audits and support anti-money laundering (AML) and know-your-customer (KYC) processes.<br>• Participate in training sessions to develop expertise in financial systems and company procedures.<br>• Support team members with clarifications and guidance on financial tasks as needed.<br>• Contribute to the preparation of reports using tools like Crystal Reports and CRM systems.<br>• Work in both office and remote settings as part of a hybrid schedule.<br>• Provide weekend schedule availability if required.
We are looking for an experienced Senior Financial Analyst to join our team in Etobicoke, Ontario. In this long-term contract role, you will play a key part in supporting our Supply Chain team through comprehensive financial analysis, forecasting, and reporting. This position offers the opportunity to lead critical processes such as budgeting and capital project evaluations while driving continuous improvement initiatives.<br><br>Responsibilities:<br>• Consolidate and analyze weekly and monthly financial results, identifying variances and their root causes in comparison to budgets, prior performance, and benchmarks.<br>• Prepare and communicate financial insights and business results to both Supply Chain and Finance leadership teams.<br>• Collaborate with stakeholders to provide detailed analysis on product costs, new projects, capital investments, and process improvement initiatives.<br>• Oversee and manage the annual budget process for the Supply Chain team, ensuring accuracy and efficiency.<br>• Develop, maintain, and optimize information databases and standardized reporting tools to support decision-making.<br>• Review and validate expense classifications for accuracy and compliance with company standards.<br>• Assist in preparing forecasts and conducting detailed analytics to guide business strategies.<br>• Train and mentor the Supply Chain team to enhance their financial knowledge and analytical capabilities.<br>• Utilize expertise to streamline current reporting processes and improve daily financial tasks.<br>• Perform ad hoc financial and business reporting as required to meet organizational needs.
We are looking for a detail-oriented and proactive Accounting Analyst to join our team on a long-term contract basis in Toronto, Ontario. This role is integral to supporting financial operations, including month-end processes, reconciliations, and reporting for multiple regional offices. The ideal candidate will bring a blend of technical accounting expertise, adaptability, and a collaborative mindset to thrive in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Handle month-end financial processes, including journal entries, fixed asset management, and bank reconciliations, ensuring accuracy and timeliness.<br>• Collaborate with multiple regional offices to prepare annual financial reports and support audits as required.<br>• Maintain compliance with IFRS standards, particularly for leases, and ensure adherence to organizational policies.<br>• Provide critical support during the transition to new accounting systems, leveraging prior experience with tools like Workday.<br>• Work closely with interns and team members to oversee reconciliations, project deliverables, and day-to-day accounting tasks.<br>• Assist in preparing financial statements and reports for a not-for-profit organization that operates across different time zones.<br>• Contribute to process improvements by identifying opportunities for efficiencies and implementing best practices.<br>• Support the team during peak periods, such as month-end and year-end, with additional in-office days as needed.<br>• Utilize intermediate Excel skills to analyze data and create financial models that aid decision-making.<br>• Act as a point of contact for interdepartmental coordination, fostering a collaborative and respectful work environment.
