1 result for Desktop Support in Burlington, ON
Help Desk/Desktop Support Analyst
- Toronto, ON
- onsite
- Permanent
-
75000 - 85000 CAD / Yearly
- <p>Robert Half is supporting the search for a <strong>Help Desk / Desktop Support Analyst</strong> on behalf of a confidential organization. This opportunity is ideal for a technology professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and helping maintain a reliable and efficient IT environment.</p><p>The Help Desk / Desktop Support Analyst will be responsible for delivering day-to-day technical assistance to employees, resolving hardware and software issues, and supporting workplace technology across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line and second-line technical support for desktops, laptops, mobile devices, printers, and related hardware</li><li>Respond to and resolve help desk tickets in a timely and professional manner</li><li>Troubleshoot issues related to operating systems, standard business applications, user accounts, and access permissions</li><li>Set up, configure, deploy, and maintain end-user devices and peripherals</li><li>Support onboarding and offboarding activities, including account setup, equipment provisioning, and system access</li><li>Assist with troubleshooting network connectivity, remote access, and VPN-related issues</li><li>Maintain accurate documentation of technical issues, resolutions, inventory, and support procedures</li><li>Escalate complex issues when needed and collaborate with other IT team members to ensure timely resolution</li><li>Contribute to continuous improvement of support processes and user experience</li><li>Provide clear and approachable communication to users with varying levels of technical knowledge</li></ul><p><br></p>
- 2026-05-22T00:00:00Z
