<p>Our client is looking for a Yardi Application Support Analyst that focuses on providing functional support and optimization for the Yardi environment, working closely with Finance and operational stakeholders.</p><p><br></p><p>Key Responsibilities</p><ul><li>Act as the primary point of contact for Yardi support, troubleshooting issues and ensuring timely resolution</li><li>Maintain and optimize Yardi modules (Voyager 7s/8, PayScan, AP, AR, GL, Investment Accounting, Procure-to-Pay, BillPay, Construction Manager)</li><li>Ensure financial accuracy, compliance, and alignment with internal controls and reporting standards</li><li>Partner with Finance to improve workflows and drive process efficiencies</li><li>Perform data quality reviews, cleansing, and governance initiatives</li><li>Develop SQL queries, reports, and data extracts for Finance and Audit teams</li><li>Manage user access, permissions, and system configurations</li><li>Support system upgrades, testing, and release cycles</li><li>Maintain documentation (process maps, support guides, configurations)</li><li>Deliver user support and training across the platform</li><li>Act as liaison with Yardi and external vendors for escalations and enhancements</li></ul><p><br></p><p>Qualifications</p><ul><li>Post-secondary education in Accounting, Business, Information Systems, or related field</li><li>Strong understanding of accounting workflows, financial controls, and reporting requirements</li><li>Hands-on experience with Yardi Voyager (or similar ERP/accounting systems)</li><li>Strong data analysis skills (reconciliation, transformation, data cleanup)</li><li>5+ years experience in Business Analysis, Systems Analysis, or Application Support</li><li>SQL experience is an asset</li><li>Strong communication and stakeholder management skills</li><li>Detail-oriented with strong documentation and process discipline</li></ul><p><br></p><p>This posting represents a current vacancy with our client. If this opportunity aligns with your experience, I’d be happy to connect and discuss further.</p><p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p><p><br></p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
