<p>Our client is seeking a customer-focused Collections Specialist to join their team. This role is responsible for managing a portfolio of B2B accounts, ensuring timely collection of outstanding receivables while maintaining positive customer relationships. The successful candidate will work closely with customers to resolve payment issues, investigate disputes, reconcile accounts, and navigate customer payment portals.</p><p>Key Responsibilities</p><ul><li>Manage an assigned portfolio of B2B customer accounts and proactively follow up on outstanding invoices.</li><li>Contact customers by phone and email to secure payment commitments and resolve delinquent balances.</li><li>Investigate and resolve billing discrepancies, deductions, short payments, and account disputes.</li><li>Reconcile customer accounts and ensure account balances are accurate and up to date.</li><li>Maintain and update customer records, collection notes, and payment commitments.</li><li>Work with internal departments, including Sales, Customer Service, and Accounting, to resolve customer concerns and facilitate payment.</li><li>Utilize customer portals to submit invoices, review payment status, and resolve issues impacting collections.</li><li>Monitor aging reports and prioritize collection efforts accordingly.</li><li>Build strong relationships with customers while maintaining a professional and service-oriented approach.</li><li>Escalate high-risk accounts where appropriate and provide recommendations for next steps.</li></ul><p><br></p>
We are looking for an Operations Specialist to support the day-to-day flow of inventory, purchasing, logistics, and order execution for a growing product-based business in Woodbridge, Ontario. This position plays a key role in keeping stock levels aligned with demand, coordinating inbound shipments, and ensuring orders are fulfilled accurately across multiple warehouse locations. The successful candidate will also help strengthen operational processes, improve service outcomes, and provide leadership to a team focused on efficient, customer-centred execution.<br><br>Responsibilities:<br>• Direct inventory planning and replenishment activities across several warehouse sites to maintain product availability and balanced stock levels.<br>• Generate and manage purchase orders using demand patterns, forecasts, and replenishment needs while following up on open orders and incoming shipments.<br>• Coordinate international and domestic freight activity by working with suppliers, forwarders, customs partners, and warehouses to keep goods moving on schedule.<br>• Monitor inbound deliveries and resolve issues involving delays, shortages, damaged freight, or order discrepancies before they affect operations.<br>• Oversee order processing from initial receipt through final delivery, ensuring dealer and customer shipments are completed accurately and on time.<br>• Manage operational support related to returns, warranty matters, product replacements, credits, and complex service escalations.<br>• Review inventory performance to identify surplus, slow-moving stock, and opportunities to improve warehouse flow, freight spending, and fulfilment efficiency.<br>• Strengthen workflows, documentation, and reporting across purchasing, inventory control, logistics, and customer service to reduce manual effort and improve consistency.<br>• Establish and track operational performance measures tied to stock accuracy, shipping performance, freight activity, returns, and service quality.<br>• Lead, coach, and develop an operations and customer service team by setting clear expectations, building accountability, and promoting cross-training.
<p>Ready to take your inventory experience to the next level? Our client offers an opportunity to be a key contributor within a growing manufacturing organization where employees are encouraged to challenge the status quo, drive improvements, and bring forward new ideas. You'll have the autonomy to take ownership of inventory processes while working alongside leaders who value innovation, initiative, and continuous improvement.</p><p><br></p><p>What You'll Be Doing</p><ul><li>Identify opportunities to improve inventory control processes and bring forward innovative ideas that enhance accuracy, efficiency, and operational performance.</li><li>Lead and support the implementation of new inventory procedures, systems, and best practices to improve inventory accuracy and reduce discrepancies.</li><li>Analyze inventory trends, root causes of variances, and process gaps, then recommend and execute corrective actions.</li><li>Collaborate with Production, Purchasing, and Warehouse teams to develop and implement process improvements that support operational excellence.</li><li>Take ownership of continuous improvement initiatives focused on inventory accuracy, cycle counting effectiveness, and material traceability.</li><li>Monitor and maintain accurate inventory records within the ERP system</li><li>Perform regular cycle counts and participate in physical inventory audits</li><li>Investigate and resolve inventory discrepancies, shortages, and variances</li><li>Analyze inventory levels and identify opportunities to reduce excess or obsolete stock</li><li>Work closely with Purchasing, Production, Materials, and Warehouse teams to support operational requirements</li><li>Generate inventory reports and provide recommendations to improve inventory control processes</li></ul><p><br></p><p><br></p>