<p>We are looking for a dedicated Help Desk Analyst to join our team in Kitchener, Ontario. The ideal candidate will provide exceptional technical support, ensuring smooth operations and resolving hardware and software issues efficiently. This role requires strong communication skills, a solid understanding of IT systems, and the ability to prioritize tasks effectively in a fast-paced environment.</p><p><br></p><p>Must have own vehicle, with a valid drivers license. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Provide support for Microsoft Windows 10 and the Office suite, ensuring optimal system performance.</p><p>• Diagnose and repair desktop and laptop hardware issues to maintain functionality.</p><p>• Utilize IT ticketing systems to track, prioritize, and manage service requests.</p><p>• Troubleshoot network-related problems, including device connectivity and communication issues.</p><p>• Collaborate with team members to implement solutions and support IT processes.</p><p>• Maintain and support Active Directory, printers, and other network architecture components.</p><p>• Apply Agile methodologies, such as Scrum, to manage tasks and improve efficiency.</p><p>• Offer guidance and support for Mac computers and other devices as needed.</p><p>• Conduct regular system checks to ensure a secure and optimized IT environment.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>We are looking for a Front Desk Coordinator to join our client's team for a long-term contract based in Toronto, Ontario. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and enjoys handling a variety of administrative tasks with high confidentiality. If you are a highly-professional and customer service-oriented individual with prior reception/administrative experience in a professional services environment, we encourage you to apply today.</p><p><br></p><p>Responsibilities:</p><p>• Perform general administrative tasks such as filing, data entry, and document organization.</p><p>• Assist with maintaining office supplies by monitoring inventory and placing orders as needed.</p><p>• Support team members by preparing and distributing correspondence and reports.</p><p>• Ensure the office environment is well-organized and presentable.</p><p>• Respond to inquiries and direct them to the appropriate person or department.</p><p>• Operate standard office equipment, including photocopiers, scanners, and fax machines.</p><p>• Collaborate with other departments to ensure smooth day-to-day operations.</p><p>• Follow company policies and procedures to maintain confidentiality and security of information.</p><p>• Sort, distribute, and manage incoming and outgoing mail in an efficient and timely manner.</p>
We are looking for a skilled IT Administrator to join our team in Mississauga, Ontario. In this role, you will oversee the smooth operation of our systems, ensuring efficient management, troubleshooting, and maintenance across key IT infrastructures. This position requires a proactive individual with expertise in networking, server management, and security protocols.<br><br>Responsibilities:<br>• Manage and maintain Microsoft 365 Suite, ensuring optimal performance and security.<br>• Configure and troubleshoot Cisco routing and switching systems, including advanced network protocols.<br>• Monitor hardware, software, and environmental alerts to identify and resolve issues promptly.<br>• Administer Active Directory and VPN technologies to support secure and seamless access.<br>• Implement and oversee firewall configurations, with Checkpoint firewall experience being an asset.<br>• Provide backend support for Windows and Linux servers, including command-line operations.<br>• Utilize mobile device management tools, such as Microsoft In Tune, to manage devices effectively.<br>• Collaborate with team members to address IT concerns and improve system efficiency.<br>• Conduct advanced troubleshooting for network and system-related problems.<br>• Ensure reliable data backups and recovery processes are in place.
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p>We are looking for a dedicated Facilities Assistant on a contract basis in Toronto, Ontario. In this role, you will play a key part in ensuring the smooth operation of our facility by performing a variety of essential tasks. </p><p><br></p><p>Responsibilities:</p><p>• Conduct desk-by-desk audits to document key numbers and locations.</p><p>• Monitor and stock supplies at coffee stations to ensure they remain fully equipped.</p><p>• Distribute inventory and supplies to designated areas as needed.</p><p>• Prepare and install name tags at workstations in a timely manner.</p><p>• Assist with general maintenance tasks, ensuring the facility operates efficiently.</p><p>• Collaborate with vendors to address facility-related needs and services.</p><p>• Utilize computerized maintenance management systems (CMMS) to track and manage tasks.</p><p>• Provide support for office functions, including operations and customer service.</p>
<p>We are looking for an experienced Financial Analyst to join our team on a contract basis in Toronto, Ontario. In this role, you will support the sales department by managing financial processes, analyzing data, and ensuring the accuracy of billing and accounts receivable. This is a dynamic position that requires attention to detail and strong analytical skills.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Financial Planning and Analysis: </p><p>· Analyzing results, interpreting data, monitoring variances, identifying trends, making comparative analyses, and recommending actions</p><p>· Create financial models and reports for organizational decision support</p><p>· Assist with annual and quarterly actual, budgeting and forecasting processes and reporting</p><p> </p><p>Contract Management and Billing:</p><p>· Overseeing the billing cycle for all new and re-occurring revenue streams</p><p>· Review sponsorship and other revenue generating contracts/agreements and establish appropriate billing and revenue recognition in line with contractual terms</p><p>· Prepare manual invoices (when needed) for all revenue streams, checking data and supporting approvals, resolving discrepancies, and data entry</p><p>· In collaboration with other departments maintain up to date contract management system to track and report on actual, forecasted and budgeted revenues</p><p>· Prepare monthly commission reporting for sales team</p><p>· Successfully interact directly and independently with a variety of internal and external stakeholders on all aspects of contract management and billing</p><p> </p><p>Accounts Receivable and Collections: </p><p>· Responsible for monitoring receipt of payments and application through Microsoft B365</p><p>· Responsible for ensuring regular tracking of account aging and follow up activities to support timely collections</p><p>· Reconcile accounts, verify and balance data, and complete month-end and year-end entries and adjustments</p><p>· Provide reports/statements to third parties as required to manage accounts</p><p>· Correspondence with members, sponsors, other third parties and employees as needed in a professional and collaborative manner to resolve any billing or payment issues</p><p> </p><p>General ledger and accounting close:</p><p>· Responsible for completion of the month-end, quarter-end and year-end accounting close process for all revenue streams, accounts receivable, miscellaneous assets and other requirements as needed </p>
<p><strong>Job Description: Senior Finance and Expense Analyst</strong></p><p><strong>Overview:</strong></p><p> Our insurance client is seeking a detail-oriented professional to support financial analysis, resource planning, and expense optimization for one of their lines of business. This role involves preparing headcount and expense reports, partnering with senior leaders during budgeting cycles, and driving process improvement initiatives.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and analyze headcount, staff costs, and expense-related reports (MBR, QBR) to support resource planning and operational budgeting.</li><li>Collaborate with cost center leaders and finance during budget/forecast cycles to ensure accurate financial reporting and alignment with organizational goals.</li><li>Provide insights to senior leaders that drive expense optimization and operational efficiencies while ensuring financial data reflects current business practices.</li><li>Lead or assist with ad hoc projects, process improvements, and reporting initiatives as needed to enhance business performance.</li></ul><p><br></p>
<p>We are looking for an organized and personable Front Desk Coordinator to join our team in Mississauga, Ontario. In this role, you will be the first point of contact for visitors, ensuring a positive experience while managing various administrative tasks. This position requires strong multitasking abilities, attention to detail, and excellent communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a detail-oriented and friendly manner, ensuring a welcoming first impression.</p><p>• Handle incoming calls, one line. </p><p>• Manage the scheduling of appointments and maintain accurate records of meetings and events.</p><p>• Perform data entry tasks, ensuring accuracy and timely updates to internal systems.</p><p>• Maintain and organize office files and documentation for easy access and retrieval.</p><p>• Coordinate with other departments to ensure smooth operations and communication flow.</p><p>• Provide general administrative support, including drafting correspondence and preparing reports.</p><p>• Oversee the reception area, ensuring it remains tidy and well-stocked with necessary supplies.</p><p>• Utilize Microsoft Office tools such as Word, Excel, and Outlook to complete daily tasks efficiently.</p>
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
We are looking for an experienced Azure Cloud Engineer to join our team on a long-term contract basis. In this role, you will design, implement, and maintain secure, scalable, and efficient cloud solutions within the Azure ecosystem. Based in Oakville, Ontario, this position offers an exciting opportunity to collaborate across teams and contribute to cutting-edge cloud and data platform projects in the energy sector.<br><br>Responsibilities:<br>• Design and deploy secure, scalable, and reliable cloud-native services within the Azure platform.<br>• Collaborate with stakeholders across infrastructure, security, and application development to define and execute modernization strategies.<br>• Manage Microsoft Entra for identity and access control, including role-based access control and conditional access policies.<br>• Oversee deployments and integrations of Dynamics 365 Finance & Operations and Customer Engagement with Azure services.<br>• Conduct vulnerability assessments and ensure compliance with security best practices using tools such as Microsoft Defender.<br>• Utilize Kubernetes for container orchestration and contribute to automation initiatives using tools like Docker and Jenkins.<br>• Develop and maintain CI/CD pipelines in Azure DevOps to streamline infrastructure and application deployments.<br>• Support Azure Data Lake, Synapse Analytics, and data warehouse solutions to enable efficient data ingestion and governance.<br>• Implement and manage collaboration platforms, including Microsoft Teams and SharePoint, in line with governance and security standards.
