1 result for Help Desk Technician in Brampton, ON
Help Desk Analyst I
- Toronto, ON
- onsite
- Contract to Hire
-
30 - 40 CAD / Hourly
- <p>This is an active contract opportunity with our client. We are looking for a Help Desk Analyst I to join an investment management organization in Toronto, Ontario on a contract basis with the potential to become permanent. This opportunity is ideal for an experienced IT support specialist who is comfortable assisting users in a Microsoft-focused environment and resolving day-to-day technical issues efficiently. The role supports business operations through responsive service, practical troubleshooting, and dependable end-user assistance across workplace technology.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.</p><p>• Support users within a Microsoft environment, including Office 365 applications, standard desktop tools, and common workstation configurations.</p><p>• Troubleshoot point-of-sale equipment and printer-related concerns, identifying root causes and coordinating fixes to minimize disruption.</p><p>• Perform basic network checks to help isolate connectivity problems and escalate more complex infrastructure issues when required.</p><p>• Assist with device setup, user onboarding, and routine IT requests to ensure staff have the tools needed for daily work.</p><p>• Document incidents, resolutions, and recurring technical trends clearly to support service continuity and knowledge sharing.</p><p>• Deliver on-site support during scheduled coverage periods, including work performed at the location as needed.</p><p>• Collaborate with internal teams to address service requests, follow established support procedures, and contribute to a smooth user experience.</p>
- 2026-06-15T00:00:00Z
