<p>We are looking for a dedicated Help Desk Analyst to join our team in Kitchener, Ontario. The ideal candidate will provide exceptional technical support, ensuring smooth operations and resolving hardware and software issues efficiently. This role requires strong communication skills, a solid understanding of IT systems, and the ability to prioritize tasks effectively in a fast-paced environment.</p><p><br></p><p>Must have own vehicle, with a valid drivers license. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Provide support for Microsoft Windows 10 and the Office suite, ensuring optimal system performance.</p><p>• Diagnose and repair desktop and laptop hardware issues to maintain functionality.</p><p>• Utilize IT ticketing systems to track, prioritize, and manage service requests.</p><p>• Troubleshoot network-related problems, including device connectivity and communication issues.</p><p>• Collaborate with team members to implement solutions and support IT processes.</p><p>• Maintain and support Active Directory, printers, and other network architecture components.</p><p>• Apply Agile methodologies, such as Scrum, to manage tasks and improve efficiency.</p><p>• Offer guidance and support for Mac computers and other devices as needed.</p><p>• Conduct regular system checks to ensure a secure and optimized IT environment.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
<p><strong>Key Responsibilities:</strong></p><ul><li><strong>Workforce Data Analysis</strong>: Analyze HR data and metrics to influence decisions on workforce planning, recruitment, retention, and employee relations strategies.</li><li><strong>HR Reporting & Dashboards</strong>: Develop and maintain user-friendly HR reports and dashboards, aiding cross-functional teams in tracking performance and planning.</li><li><strong>Translation & Cultural Sensitivity</strong>: Translate HR communications, policies, and training materials into [specific language], ensuring they are culturally sensitive and accurate.</li><li><strong>Employee Relations Collaboration</strong>: Partner with departments to address employee concerns, provide insights, and recommend innovative solutions for better engagement and retention.</li><li><strong>Compliance Oversight</strong>: Ensure adherence to local and international labor laws, as well as internal policies, across diverse, multilingual teams.</li><li><strong>HR Program Support</strong>: Facilitate onboarding processes and support HR initiatives to promote efficiency, inclusivity, and employee satisfaction.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a detail-oriented and proactive Accounting Analyst to join our team on a long-term contract basis in Toronto, Ontario. This role is integral to supporting financial operations, including month-end processes, reconciliations, and reporting for multiple regional offices. The ideal candidate will bring a blend of technical accounting expertise, adaptability, and a collaborative mindset to thrive in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Handle month-end financial processes, including journal entries, fixed asset management, and bank reconciliations, ensuring accuracy and timeliness.<br>• Collaborate with multiple regional offices to prepare annual financial reports and support audits as required.<br>• Maintain compliance with IFRS standards, particularly for leases, and ensure adherence to organizational policies.<br>• Provide critical support during the transition to new accounting systems, leveraging prior experience with tools like Workday.<br>• Work closely with interns and team members to oversee reconciliations, project deliverables, and day-to-day accounting tasks.<br>• Assist in preparing financial statements and reports for a not-for-profit organization that operates across different time zones.<br>• Contribute to process improvements by identifying opportunities for efficiencies and implementing best practices.<br>• Support the team during peak periods, such as month-end and year-end, with additional in-office days as needed.<br>• Utilize intermediate Excel skills to analyze data and create financial models that aid decision-making.<br>• Act as a point of contact for interdepartmental coordination, fostering a collaborative and respectful work environment.
<p>We are looking for an experienced Sr. Financial Analyst to join our team in Toronto. In this role, you will provide strategic financial insights and support to drive business decisions. Your expertise will play a vital role in financial reporting, managing budgets, analyzing data, and improving financial processes.</p><p><br></p><p>Responsibilities:</p><p>• Lead the preparation of accurate and timely monthly claims, and periodic financial reports, as required and in compliance with complex funding agreements and guidelines. </p><p>• Prepare Child and Family Development wage subsidy, general operating, Canada-Wide Early Learning & Child Care funding, and other Government grants reconciliations by Region, as required and in compliance with funding agreement and guidelines. </p><p>• Assist the Associate Manager Finance and Child and Family Development General Managers in reviewing complex funding agreements and guidelines, as well as the budgeting process and analysis of all programs. </p><p>• Prepare budget submissions for CFD contracts and for child care centers regional funding. </p><p>• Manage month-end preparation and closing procedures in an accurate and timely manner. </p><p>• Prepare the reconciliation of accounts receivable, deferred revenues, and other selected General Ledger accounts related to Government funding, and review monthly revenue drawdowns and Association Allocations (A& A) calculations. </p><p>• Perform budget variance analysis. </p>
<p>The Senior Accounting Technician plays a key role in managing and executing complex accounting processes and contributing to the accuracy of financial records. This position is responsible for ensuring compliance with relevant regulations, assisting with financial reporting, and supporting the broader finance team in achieving organizational goals. The Senior Accounting Technician will rely on advanced knowledge of financial principles and accounting systems, demonstrating leadership in mentorship and problem-solving.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform and oversee advanced accounting functions such as reconciliations, journal entries, and general ledger maintenance.</li><li>Ensure the timely and accurate processing of accounts payable, accounts receivable, payroll, and other operational tasks.</li><li>Preparation of personal, corporate and trust income tax returns</li><li>Assist in preparing monthly, quarterly, and annual financial reports.</li><li>Support audits by gathering and organizing necessary documentation and addressing auditor inquiries.</li><li>Review and ensure adherence to internal controls and compliance with relevant regulations (e.g., GAAP, IFRS).</li><li>Preparation of payroll, GST/HST reports and year-end tax forms</li><li>Assist in identifying inefficiencies and recommend improvements to processes and controls.</li><li>Utilize financial software and tools to manage accounting processes securely and efficiently.</li><li>Support the implementation of new accounting systems or updates to existing platforms.</li><li>Provide training, mentorship, and guidance to junior accounting team members.</li><li>Lead special projects, such as process improvement initiatives or strategic finance tasks.</li><li>Analyze and resolve complex accounting discrepancies or issues.</li><li>Serve as a point of contact for stakeholders regarding technical accounting questions.</li></ul><p><br></p>
We are looking for an experienced Data Security Analyst to join our team in Hamilton, Ontario, on a contract basis. In this role, you will play a critical part in safeguarding IT systems by monitoring, investigating, and responding to potential threats. This is an excellent opportunity to apply your technical expertise in a dynamic environment leveraging industry-standard security tools.<br><br>Responsibilities:<br>• Monitor and analyze security alerts from Microsoft Sentinel and other external monitoring platforms.<br>• Investigate and respond to security threats across endpoints, networks, and cloud environments.<br>• Conduct detailed analysis of logs, firewall activity, and endpoint protection data to identify potential risks.<br>• Manage and optimize tools such as Microsoft Defender for Endpoint and Defender for Identity.<br>• Collaborate with vulnerability management efforts, including the use of Tenable to identify and address system weaknesses.<br>• Assist in security investigations involving Palo Alto firewalls and Cisco networking equipment.<br>• Contribute to the development and refinement of incident response playbooks and related documentation.<br>• Identify opportunities to enhance alert accuracy and streamline security processes.<br>• Provide support for cloud security initiatives, including Azure Security Center and Defender for Cloud.<br>• Promote user awareness by leveraging tools like KnowBe4 to educate on security best practices.
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
