2 results for Customer Service Specialist in Brampton, ON

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-08-18T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-18T00:00:00Z